Technical Service Manager

6 months ago

Calgary, Canada Advanced Electrical Services, LTD Full time

**Position Summary**

The Technical Service Manager (TSM) will develop and maintain relationships with potential and existing clients within the technical and manufacturing fields. Identify opportunities to mentor existing workforce while developing and implementing strategies for growth and best business practices within assigned location and/or department. Position is also responsible for completing technical jobs and duties as business needs dictate.

**Responsibilities**
- Responsible for day-to-day operations of assigned location and/or department. Provide solutions to local business topics (Customer concerns, employee question/concerns, facility issues, etc.)
- Responsible for hiring and training for direct reports. Conduct interviews, complete job reviews, set and review professional development goals for direct reports. Mentor and coach team of technicians; Audit performance quality and build training plans for direct reports. Ensure staff is motivated and productive.
- Schedule work of local team and coordinate schedules for larger jobs with other managers.
- Cultivate and maintain customer relationships with internal customers, external customers, and vendors. Conduct client communication in a highly customer service-oriented manner.
- Responsible for reviewing jobs to ensure the job meets or exceeds profitability goals.
- Work with VP, GM and/or GM to ensure continuous improvement strategic business initiatives are developed and implemented.
- Prepare variety of reports as assigned.
- Work with HSE to develop effective safety records and practices to minimize the Company’s exposure to potential risks.
- Work may require flexible hours, weekends, holidays, and night work to work, coordinate and/or communicate location business needs.
- All work and decisions shall be conducted in strict compliance of all regulatory law.
- Observe all safety rules and Best Practices; Follow all company policies and procedures.
- Maintain NETA certification and be willing to test up to the next level-Testing Division.
- Other duties as assigned.

**Required Experience and Qualifications**:

- Completed Diploma (Technologist or Trades Journeyman) and a minimum of 5 years related experience.
- Knowledge of various industry standards such as: NETA, NEC, OSHA and NFPA.
- Thorough understanding of heavy industrial, utility, large commercial, renewable energy and ability to troubleshoot complex business issues.
- Must be able to work safely and adhere to all electrical safety procedures.
- Work may require flexible hours, weekends and holidays. Must be available for out-of-town work.
- Proven leadership and mentoring skills.
- Strong communication (written and oral).
- Able to meet deadlines and handle multiple tasks.
- Strong oral and written communication skills.
- Able to work with various people throughout the organization-Customer Focused.
- Focus on accuracy and efficiencies.
- For positions that utilize a company vehicle, will be required to have a valid driver’s license.

**Who we are**

RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade

**Our Mission**

Ensure reliable and safe mission-critical power across our customers’ electrical infrastructure lifecycle.

**Our Vision**

To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.

**Core Cultural Competencies**

**We do it right**
- We pride ourselves on our integrity and expertise. We don’t cut corners.
- You perform job responsibilities safely, efficiently, and thoroughly all day, every day.
- You conduct yourself professionally, ethically, and honestly.
- You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company.
- You are on time and preplan time off.
- You produce a quality product.

**We are customer driven**
- Our number one concern is our customer and our long-term relationships with them prove our dedication.
- You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner.
- You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and follow instructions from management.

**We focus on growth**
- We are dedicated to growing the company and our employees.
- You seek out new assignments and assume additional duties.
- You seek

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