Apprentice Technical Services Manager

4 months ago


Calgary, Canada Netcracker Technology Full time
p>Position: Senior Technical Manager

Terms of Employment: Full-time / Permanent

Hours of Work: 40 hours / week

Benefits: Eligible for discretionary bonuses and/or salary increases in accordance with company policy. Eligible for basic medical, prescription, dental, vision, paramedical services, basic life, AD&D, STD, LTD and voluntary RRSP.

As a Senior Technical Manager you will be responsible for overseeing the end-to-end solution delivery including planning, execution, monitoring, and closure, working closely with IT/Engineering and cross-functional teams. data communications; maintenance and support for both client driven and NetCracker’s internal project. You will be required periodically (on as need basis) to create training programs for new developers. Your role will include leading the development, implementation and maintenance tasks for systems and processes as required by the project, including troubleshooting any potential issues. You will be making key decisions that relate to continuous improvement within all areas of technical operations of our product, and supervise developers responsible for these tasks. You will also, as a result of the above, oversee activities pertaining to release deployment, big launch of promotions, customer migration, and other important milestones.

  • Coordinating a team of 10 people, growing Netcracker Order Entry component expertise, building the learning path for cloud components in the support department;
  • Leading the technical triage process of incoming incidents across Netcracker components (Order Entry, Product Offering Catalog, Order Management, Data Flow);
  • Building and maintaining data cleanup processes between external systems and Netcracker modules, introducing new tools and approaches to optimize the flow;
  • Participating in On-call shifts and supporting release installations;
  • Driving performance problems investigation: analyzing systems using various tools such as Eclipse Memory Analyzer, profilers, custom tools for thread dump analysis, and different monitoring systems;
  • Creating training programs for new developers.
Required Qualification
  • A Bachelor’s degree (or higher) in Telecommunications, Computer Engineering, Computer Science, or a related field
  • Minimum 5 years of application software implementation experience and expertise in applying technology to meet customer needs
  • Minimum 5 years of experience in a technical position in a telecom company;
  • Thorough experience in coordinating and overseeing internal staffing of employees for international projects, ensuring optimal team composition and efficient resource allocation across diverse geographic locations;
  • Extensive experience in triaging and ensuring timely resolution and efficient workflow management;
  • Experience in developing and delivering training programs for software developers;
  • Proven knowledge of software development life cycle;
  • Detailed experience with investigation of system performance issues and using associated tools;
  • Fluent English language as a principal business communication language.
Apply for this job

Please submit a detailed CV and fill out all the fields in the form.



  • Calgary, Canada Cougar Technical Services Ltd Full time

    **Join Our Team at Cougar Technical Services Ltd!** Position: 3rd or 4th APPRENTICE PLUMBER Are you a skilled Service Plumber seeking a positive change in your career? Cougar Technical Services is the answer! We are a highly successful Indigenous Owned company, committed to the growth of our team and the satisfaction of our clients. Why Choose Cougar...

  • Plumber Journeyman

    3 months ago


    Calgary, Canada Gateway Mechanical Services Full time

    **Gateway Mechanical has an exciting opportunity for a Plumber Journeyman (Journeyperson)/2nd to 4th Year Apprentice!** At Gateway Mechanical, we’re focused on providing the best possible customer service in safe, effective, and innovative ways. Founded in 1968, Gateway Mechanical is a privately-owned company that has established itself as a leader in...


  • Calgary, Canada Creative Door Services Full time

    Creative Door Services, North America’s largest overhead door dealer, operates nine branches across Western Canada and we have over 50 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and associated...


  • Calgary, Canada Diva Salon Spa Market Mall Full time

    **Company Profile**: Diva Salon and Spa offers a variety of opportunities in the beauty and wellness industry for motivated individuals who desire to excel in their field. Each Diva location in Calgary is unique in atmosphere, team and guests so that there is a location to suit each employee. Diva Salon and Spa leads the industry in technical, business and...


  • Calgary, Canada Centaur Subaru Full time

    Accepting resumes for Apprentice Automotive Service Technician for full-time, permanent position. Individual must have their own tools, valid drivers license, and an active Alberta apprenticeship in good standing. Must be capable of independent work with a positive attitude while getting along with the team. We encourage apprentices to continue schooling to...


  • Calgary, Canada Civic Mechanical Full time

    Apprentice & Journeyman Are you looking for a change of pace, or for a fresh start? Look no further than Civic Mechanical Ltd. out of Lacombe. Hiring for multiple Calgary Commercial Jobs, We are a Prime Mechanical Contractor based in the construction industry that handles Plumbing and Gasfitting in Residential, Commercial, Light Industrial and Service...


  • Calgary, Canada Advanced Electrical Services, LTD Full time

    **Position Summary** The Technical Service Manager (TSM) will develop and maintain relationships with potential and existing clients within the technical and manufacturing fields. Identify opportunities to mentor existing workforce while developing and implementing strategies for growth and best business practices within assigned location and/or department....


  • Calgary, Canada Gateway Mechanical Services Full time

    **At Gateway, the extraordinary is possible to achieve in the role of Refrigeration/HVAC Journeyman (Journeyperson)/2**nd** to 4**th** Year Apprentice!** At Gateway Mechanical, we’re focused on providing the best possible customer service in safe, effective, and innovative ways. Founded in 1968, Gateway Mechanical is a privately-owned company that has...


  • Calgary, Canada Nason Contracting Group Ltd Full time

    **Who We Are** Bird Nason Contracting Group's teamwork approach combines the efforts of our professional engineers, technical staff and skilled trades people to deliver challenging projects through safe operations and specialized services. Bird Nason Contracting Group rewards innovation and creativity and promotes a healthy balance between professional and...

  • Electrical Apprentice

    7 months ago


    Calgary, Canada Energy Network Services Inc. Full time

    **DUTIES AND RESPONSIBILITIES** - Gather and relocate tools, supplies, and equipment from storage areas to be used at work site. - Measure, cut, mount, and strap conduit as well as bending and pulling wire - Trace out short circuits in wiring. - Assist in lifting, pulling, positioning, and fastening objects such as wiring, conduit, motors, and various...

  • Apprentice Plumber

    3 months ago


    Calgary, Canada Wilshire Mechanical Ltd Full time

    **Overview** We are seeking a motivated and enthusiastic Apprentice Plumber to join our team. This entry-level position is ideal for individuals looking to start their career in plumbing while gaining hands-on experience and training under the guidance of experienced professionals. The Apprentice Plumber will assist in various plumbing tasks, learn essential...


  • Calgary, Canada Nason Contracting Group Ltd Full time

    **Who We Are** Bird Nason Contracting Group's teamwork approach combines the efforts of our professional engineers, technical staff and skilled trades people to deliver challenging projects through safe operations and specialized services. Bird Nason Contracting Group rewards innovation and creativity and promotes a healthy balance between professional and...


  • Calgary, Alberta, Canada Neilson Financial Services Full time

    Job Summary:As an IT Technical Asset Manager at Neilson Financial Services, you will play a critical role in managing and maintaining computer assets within the organization. Your responsibilities will include overseeing asset deliveries, returns, and orders, as well as ensuring smooth onboarding and offboarding processes for users. You will handle incoming...


  • Calgary, Canada Stress Engineering Services, Inc. Full time

    Overview: Stress Engineering Services Canada (SESC) is a Calgary, Alberta-based engineering consulting service specializing in stress analysis, fitness for service, and mechanical testing. Stress Engineering Services Inc. (Houston, Texas) owns Stress Engineering Services Canada and together, we address the challenging technical problems presented to us by...


  • Calgary, Canada Stress Engineering Services, Inc. Full time

    Overview: Stress Engineering Services Canada is a Calgary, Alberta based engineering consulting service that specializes in the areas of stress analysis, fitness for service and mechanical testing. We are owned by Stress Engineering Services Inc. located in Houston, Texas and together we address the tough technical problems presented to us by our clients who...

  • Electrical Apprentice

    3 months ago


    Calgary, Canada Prestige Full time

    where we specialize in delivering high-quality electrical services. We are looking for a dedicated Electrical Apprentice eager to learn and develop their skills under the guidance of experienced electricians. **Job Overview**: As an Electrical Apprentice, you will work alongside licensed electricians, assisting with the installation, maintenance, and repair...


  • Calgary, Alberta, Canada Neilson Financial Services Full time

    About the RoleThis is an exciting opportunity to join our team as a Technical Asset Manager at Neilson Financial Services. In this role, you will be responsible for managing and maintaining computer assets within our organization.You will oversee asset deliveries, returns, and orders, ensuring smooth transitions for users. You will also handle incoming...


  • Calgary, Canada Nason Full time

    Bird Nason Contracting Group's teamwork approach combines the efforts of our professional engineers, technical staff and skilled trades people to deliver challenging projects through safe operations and specialized services. Bird Nason Contracting Group rewards innovation and creativity and promotes a healthy balance between professional and personal...


  • Calgary, Canada Bluelime Technical Services Full time

    **Primary Focus**: The Project Controls Coordinator IV works independently to monitor, control and report on the performance and cost-related aspects of projects, managed by the assigned project management teams. This includes ensuring that costs for assigned projects are identified, accounted for and reported in an accurate and timely manner and in...


  • Calgary, Canada Nason Contracting Group Ltd Full time

    **Who We Are** Bird Nason Contracting Group's teamwork approach combines the efforts of our professional engineers, technical staff and skilled trades people to deliver challenging projects through safe operations and specialized services. Bird Nason Contracting Group rewards innovation and creativity and promotes a healthy balance between professional and...