Technical Service Manager

4 months ago

Calgary, Canada SAP Full time

**We Help the World Run Better**
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

SAP is the global market leader for business software and thus contributes a considerable part of the world's economic power grid. The mission of SAP Enterprise Cloud Services (ECS) organization is to maximize customer success by taking over responsibility for smooth end to end operations and lowering customers total cost of operation.

As Technical Service Manager (TSM), we are looking for an accomplished Senior SAP Technical Consultant in delivering high-quality results consistently. As a key member of ECS, you will be contributing to SAP's Global strategy of helping customers with adoption of SAP S/4HANA on their path to the Intelligent Enterprise.

**EXPECTATIONS AND TASKS**

Technical Service Manager (TSM) acts as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ECS. TSM will work as a team with Customer Delivery Managers (CDMs) and ECS internal service delivery to serve and delight our customers, by providing quality services throughout their entire lifecycle.

This is a customer-facing role focused on Large & Strategic Customers where you will be part of the Enterprise Cloud Services delivery organization. Following are the key tasks that this role will perform:

- Primary contact for the customer regarding technology discussions.
- Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required.
- Ownership & detailed understanding of the customer landscape managed within ECS & understand interdependencies between systems (both within ECS and beyond).
- Support the CDM and the TechOps teams for execution of the service delivery plan and calendar.
- Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer.
- Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders.
- Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration.
- Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc.
- Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements.
- Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture &roadmap; establish and drive resolution plans to resolve issues and problems to completion.
- Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services.
- Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools.
- Understanding of various SAP cloud solutions and integration scenarios of SAP systems with SCP, Ariba, Successfactors etc.

**EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES**
- Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management.
- High proficiency in customer communications and presentations is required.
- High proficiency in the SAP product portfolio, offerings, and industry solutions.
- Good understanding of SAP solutions (releases, platform interdependencies, etc.)
- Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment.
- Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP).
- Willingness to undertake customer-related travel on short notice.
- Fluency in English is a MUST, any other language an asset.

**WORK EXPERIENCE**
- 5+ years of experience with SAP Basis administrative duties REQUIRED.
- 5+ years of customer-facing SAP Technical Consulting experience.
- 5+ years of solution design, enterprise architecture, and or SAP implementation.
- SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are plus.
- Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage.
- SAP HANA and S/4 HANA skills would be very helpful but not mandatory.
- Cloud security including Cyber Security, Encryption, and key management knowledge is preferred.

SAPECSCAREERS

**Bring Out Your Best**

**We Win with Inclusion**

  • Technical Service Manager

    7 months ago

    Calgary, Canada FMC Corporation Full time

    FMC Corporation is a global agricultural sciences company dedicated to helping growers produce food, feed, fiber and fuel for an expanding world population while adapting to a changing environment. FMC's innovative crop protection solutions - including biologicals, crop nutrition, digital and precision agriculture - enable growers, crop advisers and turf and...

  • Technical Trainee

    3 months ago

    Calgary, Canada Trican Well Service Full time

    **TRICAN** is Canada’s leading pressure pumping company; we prioritize our people, customers, innovation, and the environment. Trican offers more than just great jobs, we offer long term careers. At Trican, we believe success begins with our people, as our name and reputation are reflected in the excellence demonstrated by our employees. Come try Trican...

  • Technical Services Manager

    7 days ago

    Calgary, Canada Vertex Technologies Canada Inc Full time

    **Technical Services Manager: Ottawa Valley Canada** **Responsibilities** - Conduct technical training - Provide technical product support - Conduct warranty inspections - Conduct field product investigations/reporting - Liaise with customer field staff - Support customer trade shows - Support Curriculum development as required - Support in translation...

  • Technical Services Manager

    1 month ago

    Calgary, Canada Sustainable Projects Group Full time

    As a member of SPG’s consulting team, the **Technical Services Manager **will be supporting clients in developing and executing capital plans with the goal of improving facility operations and reducing carbon emissions. You will have the opportunity to support and advise the ownership team on developing and executing building strategies. Though the...

  • Technical Service Manager

    7 months ago

    Calgary, Canada Advanced Electrical Services, LTD Full time

    **Position Summary** The Technical Service Manager (TSM) will develop and maintain relationships with potential and existing clients within the technical and manufacturing fields. Identify opportunities to mentor existing workforce while developing and implementing strategies for growth and best business practices within assigned location and/or department....

  • Technical Writer Iii

    7 days ago

    Calgary, Canada Bluelime Technical Services Full time

    Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses. May be responsible for coordinating the display of graphics and the production of the document. Requires a bachelor's degree in a related area and 7-10 years of experience in the field or in a related area. Familiar with a variety of the...

  • Apprentice Technical Services Manager

    4 months ago

    Calgary, Canada Netcracker Technology Full time

    p>Position: Senior Technical ManagerTerms of Employment: Full-time / PermanentHours of Work: 40 hours / weekBenefits: Eligible for discretionary bonuses and/or salary increases in accordance with company policy. Eligible for basic medical, prescription, dental, vision, paramedical services, basic life, AD&D, STD, LTD and voluntary RRSP.As a Senior Technical...

  • Payroll Administrator

    3 months ago

    Calgary, Canada Essential Coil Well Service Full time

    Element Technical Services is a private oilfield services company with operations in Canada and the United States. Element specializes in providing its customers with industry leading fracturing and coiled tubing completion services. We are committed to delivering our services, on budget, on time, and exceeding customer expectations while providing a safe...

  • Apprentice Technical Services Manager

    7 days ago

    Calgary, Canada NetCracker Full time

    CALGARY, CANADA Employer: Netcracker Technology Corporation Position: Senior Technical Manager Terms of Employment: Full-time / Permanent Location: Calgary, Alberta Employment Address: 2400 32 Ave NE, Calgary, AB T2E 9A7 Hours of Work: 40 hours / week Language: English Benefits: Eligible for discretionary bonuses and/or salary increases in accordance...

  • Technical Services Manager

    4 weeks ago

    Calgary, Alberta, Canada Phibro Animal Health Corporation Full time

    About Phibro Animal Health CorporationWe are seeking a highly skilled Technical Services Manager - Ruminant to join our Sales team based out of Canada-Remote site.This role supports the achievement of budgeted corporate and regional sales and gross margin goals by providing technical service, training, and sales support to drive the sales growth of Phibro...

  • Technical Services Assistant

    7 days ago

    Calgary, Canada iCube Development (Calgary) Ltd. Full time

    Overview:We are seeking a motivated and reliable Technical Services Assistant to join our team. This full-time role is ideal for someone with intermediate IT knowledge, excellent organizational skills, and the ability to thrive in a dynamic environment. The Technical Services Assistant will play a vital role in supporting our technicians and ensuring smooth...

  • Technical Services Assistant

    7 days ago

    Calgary, Canada iCube Development (Calgary) Ltd. Full time

    Overview:We are seeking a motivated and reliable Technical Services Assistant to join our team. This full-time role is ideal for someone with intermediate IT knowledge, excellent organizational skills, and the ability to thrive in a dynamic environment. The Technical Services Assistant will play a vital role in supporting our technicians and ensuring smooth...

  • Technical Project Manager

    7 months ago

    Calgary, Canada Stress Engineering Services, Inc. Full time

    Overview: Stress Engineering Services Canada is a Calgary, Alberta based engineering consulting service that specializes in the areas of stress analysis, fitness for service and mechanical testing. We are owned by Stress Engineering Services Inc. located in Houston, Texas and together we address the tough technical problems presented to us by our clients who...

  • Technical Project Manager

    2 weeks ago

    Calgary, Canada Stress Engineering Services, Inc. Full time

    Overview: Stress Engineering Services Canada (SESC) is a Calgary, Alberta-based engineering consulting service specializing in stress analysis, fitness for service, and mechanical testing. Stress Engineering Services Inc. (Houston, Texas) owns Stress Engineering Services Canada and together, we address the challenging technical problems presented to us by...

  • IT Technical Asset Manager

    3 weeks ago

    Calgary, Alberta, Canada Neilson Financial Services Full time

    Job Summary:As an IT Technical Asset Manager at Neilson Financial Services, you will play a critical role in managing and maintaining computer assets within the organization. Your responsibilities will include overseeing asset deliveries, returns, and orders, as well as ensuring smooth onboarding and offboarding processes for users. You will handle incoming...

  • Technical Services Assistant

    1 week ago

    Calgary, Canada iCube Development (Calgary) Ltd. Full time

    Overview:We are seeking a motivated and reliable Technical Services Assistant to join our team. This full-time role is ideal for someone with intermediate IT knowledge, excellent organizational skills, and the ability to thrive in a dynamic environment. The Technical Services Assistant will play a vital role in supporting our technicians and ensuring smooth...

  • Technical Services Assistant

    1 week ago

    Calgary, Canada iCube Development (Calgary) Ltd. Full time

    Overview: We are seeking a motivated and reliable Technical Services Assistant to join our team. This full-time role is ideal for someone with intermediate IT knowledge, excellent organizational skills, and the ability to thrive in a dynamic environment. The Technical Services Assistant will play a vital role in supporting our technicians and ensuring...

  • Technical Services Assistant

    1 week ago

    Calgary, Canada iCube Development (Calgary) Ltd. Full time

    Overview:We are seeking a motivated and reliable Technical Services Assistant to join our team. This full-time role is ideal for someone with intermediate IT knowledge, excellent organizational skills, and the ability to thrive in a dynamic environment. The Technical Services Assistant will play a vital role in supporting our technicians and ensuring smooth...

  • Technical Sales Manager

    2 weeks ago

    Calgary, Canada ENA2 Innovative Consulting Inc. Full time

    Technical Sales ManagerAbout ENA2 Innovative Consulting Inc.: ENA2 Innovative Consulting Inc. is a forward-thinking engineering firm specializing in Engineering Consulting, Software Sales, and Technical Training. Our mission is to deliver cutting-edge solutions that empower our clients to achieve their goals efficiently and effectively.Position: Technical...

  • Technical Sales Manager

    2 weeks ago

    Calgary, Canada ENA2 Innovative Consulting Inc. Full time

    Technical Sales ManagerAbout ENA2 Innovative Consulting Inc.: ENA2 Innovative Consulting Inc. is a forward-thinking engineering firm specializing in Engineering Consulting, Software Sales, and Technical Training. Our mission is to deliver cutting-edge solutions that empower our clients to achieve their goals efficiently and effectively.Position: Technical...