Member Experience Associate

4 weeks ago


Waterloo, Canada Movati Athletic (Group) Inc Full time

Join the Member Experience team and help build a culture that delivers on the promise we make to our members - feel **welcome**, feel **comfortable** and feel **healthy**.

We’re not looking for just average because we’re not your average club. That’s because our goal is to be recognized as North America’s premiere affordable luxury fitness brand. With that goal in mind, it all starts with you

In our Clubs, our Member Experience Associates play a very important role. This team is among our most confident and detail-oriented team members in our building. If you thrive in an environment where multi-tasking, and flexibility is necessary then this role is for you Your typical work day will be full of interaction and engagement with guests, which also means ensuring they receive the best experience possible from the moment they walk in our doors.

Your availability: Monday - Friday. Closing shift 4:30 pm - 11:30 pm.

We’ve got so much more we want to tell you, so here it goes:
**Role**

Our Member Experience Associate is responsible for promoting outstanding customer service practices and striving to continuously improve the member experience. You will also:

- Proactively manage and resolve all member concerns, and escalate serious concerns to the Management team for resolution
- Provide exceptional customer service to retail operations (cafe and pro-shop)
- Ensure cleaning duties are completed and maintained in a safe and timely manner
- Maintain up-to-date knowledge of programs, products, and services, as well as promote them to club members
- Responsible for all sales transactions
- Completes all administrative tasks accurately, diligently and promptly with consistent 5 Star customer service
- Assists with member experience events throughout the club as needed

**Qualifications**
- High School Diploma or equivalent experience is considered an asset. Additional certifications or workshops related to customer service is strongly preferred
- 1+ years of customer service experience in a related industry is an asset (i.e. retail, hospitality, leisure, fitness, etc.)
- Current CPR & First Aid are required and must be maintained through employment

**Perks**

We offer a competitive total compensation package that includes competitive wages, complimentary membership, free uniform, flexible scheduled hours, and ongoing training to help ensure you are always learning. All full-time employees are eligible for benefits after 3 months of employment.

Since 1997, we’ve built the foundation of Movati Athletic on our 5 Core Values**:Care**, **Commitment**,** Authenticity**,** Diversity**, and **Work Ethic**. Over the next several years, we plan to do the same. Our promise at Movati is to help you feel **welcome**, feel **comfortable**, and feel **healthy**.



  • Waterloo, Canada Movati Athletic (Group) Inc Full time

    Join the Member Experience team and help build a culture that delivers on the promise we make to our members - feel **welcome**, feel **comfortable** and feel **healthy**. Acting as a delegate to the Experience Manager, you are a people-oriented supervisor who effectively coaches and motivates staff. You share your experience and knowledge to assist the...


  • Waterloo, Canada Scotiabank Full time

    Requisition ID: 171587 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...


  • Waterloo, Canada Desjardins Full time

    At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should...


  • Waterloo, Canada Scotiabank Full time

    Requisition ID: 201340 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • (Can) Cashier

    3 weeks ago


    Waterloo, Canada Walmart Full time

    **In addition to base salary, Walmart total compensation may also include bonus incentives, stock options, and more.** **What you'll do...** To provide exceptional customer service and assist in salesfloor operations in order to ensure a positive shopping experience and drive customer loyalty. **Minimum Qualifications...** Outlined below are the required...


  • Waterloo, Canada TD Bank Full time

    **Customer Experience Associate**: - 418382BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 576 Weber Street North **Employment Type** - Regular **City** - Waterloo **Time Type** - Part Time **Province/State** - Ontario **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...


  • Waterloo, Canada TD Bank Full time

    **Customer Experience Associate**: - 426800BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 68 University Avenue East **Employment Type** - Regular **City** - Waterloo **Time Type** - Part Time **Province/State** - Ontario **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At...


  • Waterloo, Canada TD Bank Full time

    **Customer Experience Associate**: - 424238BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 15 King Street South **Employment Type** - Regular **City** - Waterloo **Time Type** - Part Time **Province/State** - Ontario **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...


  • Waterloo, Canada TD Bank Full time

    **Customer Experience Associate**: - 422883BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 450 Columbia Street West **Employment Type** - Regular **City** - Waterloo **Time Type** - Part Time **Province/State** - Ontario **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...


  • Waterloo, Canada Union Benefits Full time

    **Member Services Associate**: The Member Services team provides individual members of our clients’ group benefit plans with direct and indirect support to ensure members enjoy excellent service and accurate, timely resolutions to their questions. This position plays a critical role in setting the standard for providing service excellence to our members...


  • Waterloo, Canada Manulife Full time

    **_We are a _**_leading financial services provider committed to making decisions easier and lives better for our customers and _**_colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. _**_To help us stand out, we help you step up, because when colleagues are healthy,...


  • Waterloo, Canada TD Bank Full time

    **Work Location**: Waterloo, Ontario, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and...


  • Waterloo, Canada TD Bank Full time

    **Work Location**: Waterloo, Ontario, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and...


  • Waterloo, Canada Kindred Credit Union Full time

    **At Kindred Credit Union, you will be part of cooperative banking that connects values and faith with finances, inspiring peaceful, just, and prosperous communities.** **You’re invited to make a difference ** as a **Casual Member Services Representative (Teller**)** - As a casual position: although not guaranteed, you can expect an average of 20 hours...


  • Waterloo, Canada Value Village Full time

    **Job Title: Customer Service Associate** **Who we are**: - Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. _ **Summary & Positions**: At Savers / Value Village our Customer Service Associates create an awesome experience for our...


  • Waterloo, Canada Value Village Full time

    **Job Title: Merchandise Processing Associate** **Who we are**: - Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. _ **Summary & Positions**: At Savers / Value Village our Merchandise Processing Associates create an awesome...


  • Waterloo, Canada Kindred Credit Union Full time

    **At Kindred Credit Union, you will be part of cooperative banking that connects values and faith with finances, inspiring peaceful, just, and prosperous communities.** **You’re invited to make a difference ** as a full time **Member Services Representative (Teller)** in our **Waterloo **branch. Reporting to the Manager Member Services Team, Member...

  • Sales Floor Associate

    2 weeks ago


    Waterloo, Canada Value Village Full time

    **Job Title: Sales Floor Associate** **Who we are**: - Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. _ **Summary & Positions**: At Savers / Value Village our Sales Floor Associates create an awesome experience for our...

  • Part-time Crew Member

    4 weeks ago


    Waterloo, Canada McDonald's Full time

    **Part-Time Crew Member We are more than just your local restaurant. We are a collection of hardworking small-business owners. Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through...

  • Sales Associate

    4 weeks ago


    Waterloo, Canada Rogers Communications Full time

    At Rogers, our retail team is the heart of our success. They don’t just embrace the latest technology and content—it's part of who they are. They're outgoing and approachable team members who want to share their knowledge and experience with others. They understand that our customers rely on technology to enhance and simplify their lives and they're...