Customer Experience Associate

1 week ago

Waterloo, Canada TD Bank Full time

**Customer Experience Associate**:

- 422883BR

**Job Category - Primary**
- Retail Banking - Customer Service

**Work Location**
- 450 Columbia Street West

**Employment Type**
- Regular

**City**
- Waterloo

**Time Type**
- Part Time

**Province/State**
- Ontario

**Hours**
- 15

**Workplace Model**
- Onsite

**Pay Details**

**Department Overview**

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long
- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.

We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.

Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.

**Job Details**

In this role, you will:

- Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

**Job Requirements**
- High School Diploma with over 1 year of relevant experience
- Undergraduate degree or equivalent is an asset
- Strong administration, organizational, planning and time management skills to work in a fast-paced environment
- Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet
- A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

**Company Overview**

**Our Values**
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.**Making Your Well-being a Priority**
A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe, inclusive and supportive work environment to help colleagues feel a sense of belonging, and supported in their personal and professional growth. Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomesbecause when colleagues feel their best, they're more likely to do their best.**Our Total Rewards Package**
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.**How We Work**
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they’ll always have access

  • Customer Experience Associate

    3 weeks ago

    Waterloo, Canada TD Bank Full time

    **Customer Experience Associate**: - 418382BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 576 Weber Street North **Employment Type** - Regular **City** - Waterloo **Time Type** - Part Time **Province/State** - Ontario **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...

  • Customer Experience Associate

    2 weeks ago

    Waterloo, Canada TD Bank Full time

    **Customer Experience Associate**: - 426800BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 68 University Avenue East **Employment Type** - Regular **City** - Waterloo **Time Type** - Part Time **Province/State** - Ontario **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At...

  • Customer Experience Associate

    2 weeks ago

    Waterloo, Canada TD Bank Full time

    **Customer Experience Associate**: - 424238BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 15 King Street South **Employment Type** - Regular **City** - Waterloo **Time Type** - Part Time **Province/State** - Ontario **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department Overview** At TD...

  • (Can) Cashier

    3 weeks ago

    Waterloo, Canada Walmart Full time

    **In addition to base salary, Walmart total compensation may also include bonus incentives, stock options, and more.** **What you'll do...** To provide exceptional customer service and assist in salesfloor operations in order to ensure a positive shopping experience and drive customer loyalty. **Minimum Qualifications...** Outlined below are the required...

  • Customer Experience Associate- Uptown Waterloo

    4 weeks ago

    Waterloo, Canada Scotiabank Full time

    Requisition ID: 171587 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Customer Experience Associate

    1 week ago

    Waterloo, Canada TD Bank Full time

    **Work Location**: Waterloo, Ontario, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and...

  • Customer Experience Associate

    6 days ago

    Waterloo, Canada Scotiabank Full time

    Requisition ID: 201340 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Manager, Customer Experience

    4 weeks ago

    Waterloo, Canada Alumni Educational Solutions Full time

    **Position**: - Manager, Customer Experience **Work Location**: - Waterloo, ON (Hybrid Remote Role - In Office required) **Description**: Alumni Classroom Furniture Inc. (ACF) is seeking a dynamic leader as the Manager of Customer Experience with a passion for enabling our customers to have a great experience when partnering with ACF. ACF believes in...

  • Customer Service Associate

    4 weeks ago

    Waterloo, Canada Value Village Full time

    **Job Title: Customer Service Associate** **Who we are**: - Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. _ **Summary & Positions**: At Savers / Value Village our Customer Service Associates create an awesome experience for our...

  • Customer Support Associate

    2 weeks ago

    Waterloo, Canada Actalent Full time

    Role: Customer Support Associate Location: Waterloo Summary: Ensuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support. Essential Duties and Responsibilities: The Customer Support Associate (CS

  • Customer Success Associate

    2 months ago

    Waterloo, Canada Alumni Educational Solutions Full time

    **Description**: At Alumni, Customer Experience is the forefront of what we do. The priority of our team is to help our customers be successful and to ensure that their experience with Alumni is effortless by delivering high-quality, quick and personable support. As a Customer Success Associate, you are responsible for the experience of our customers. This...

  • Manager, Customer Experience

    3 weeks ago

    Kitchener-Waterloo, Canada Golfplay Inc. Full time

    **Position Title**: Manager, Customer Experience **Department**:Operations **Reports To**: Chief Operating Officer **Direct Reports**: FOH Staff, Golfplay Kitchener & Waterloo Locations **Purpose** **Accountabilities** The Manager, Customer Experience’s accountabilities include, but are not limited to: - Managing our existing sales pipeline and the...

  • Customer Service Associate

    2 months ago

    Waterloo, Canada Rmes.inc Full time

    **Customer Service Associate Job Duties**: - Prepares for customer inquiries by studying products, services, and customer service processes. - Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of...

  • Customer Service Associate

    3 weeks ago

    Waterloo, Canada Rmes.inc Full time

    **Customer Service Associate Job Duties**: - Prepares for customer inquiries by studying products, services, and customer service processes. - Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of...

  • Customer Success Associate

    6 days ago

    Waterloo, Canada Alumni Educational Solutions Full time

    **Description**: At Alumni, Customer Experience is the forefront of what we do. The priority of our team is to help our customers be successful and to ensure that their experience with Alumni is effortless by delivering high-quality, quick and personable support. As a Customer Success Associate, you are responsible for the experience of our customers. This...

  • Customer Experience Associate

    2 days ago

    Waterloo, Canada TD Bank Full time

    Customer Experience Associate - Mandarin Speaking - Future Opportunities page is loaded Customer Experience Associate - Mandarin Speaking - Future Opportunities Apply remote type On Site locations Waterloo, Ontario time type Part time posted on Posted Yesterday job requisition id R_1354888 Work Location:Waterloo,...

  • Customer Service Associate

    4 days ago

    Waterloo, Canada Rmes.inc Full time

    **About us** **Rmes. Inc** is a fast-growing business in Waterloo. Filled with lots of room to grow and explore. **Customer Service Associate Job Duties**: - Prepares for customer inquiries by studying products, services, and customer service processes. - Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses;...

  • Customer Service Associate

    1 month ago

    Waterloo, Canada Savers Full time

    Description Position at Value Village Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply...

  • Customer Service Associate

    4 weeks ago

    Waterloo, Canada Savers Full time

    Description Position at Value Village Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply...

  • Customer Support Associate

    2 weeks ago

    Waterloo, Canada Actalent Full time

    Role: Customer Support Associate Location: Waterloo Summary:Ensuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support. Essential Duties and Responsibilities:The Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited...