Patient Experience Coordinator

3 days ago


Toronto, Canada St. Michael's Hospital Full time

Unity Health Toronto, comprised of Providence Healthcare, St. Joseph’s Health Centre and St. Michael’s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary care services to post-acute through rehabilitation, palliative care and long-term care, while investing in world-class research and education. Join our team in our mission to continue to put patients and families at the centre of everything we do, in the role of Patient Experience Coordinator.

The Patient Experience Coordinator will be working in the Patient Experience and Community Engagement department to support the organization’s commitment to providing the best care experiences for our patients and families and promoting care and service that reflects the organization’s Mission and Values. This is accomplished through consistent support to programs and departments in understanding the care experience of patients and families and ensuring ongoing improvement across the organization.

**RESPONSIBILITIES**:
**QUALIFICATIONS**:

- Post-secondary Education with completed degree or diploma in a Health related field, Communications, or Business Administration required.
- Two to five years of experience in an acute care healthcare setting;
- Demonstrated understanding of medical terminology preferred;
- Superior customer service skills;
- Ability to communicate effectively with a diverse workforce and patient population;
- Ability to manage multiple demands at one time;
- Self-directed and strong collaborative skills;
- Quick learner, motivated to grow based on coaching/feedback provided;
- Strong database management skills and ability to perform data analysis;
- Demonstrated experience with recognizing and responding to changing needs of key stakeholders including patients and staff;
- Familiarity with the following legislations: Health Care Consent Act; Substitute Decisions Act; Mental Health Act; Privacy of Health Information Act.
- Satisfactory Attendance Record



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