Service Delivery Coordinator

3 weeks ago


London, Canada Ministry of Labour, Immigration, Training and Skills Development Full time

**OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the
**OPS Anti-Racism Policy** and the
**OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's
**Human Rights Code**. Refer to the "How to apply" section if you require a disability-related accommodation.

**What can I expect to do in this role?**: You will:

- provide team leadership to staff in the delivery of projects and services to clients
- participate in the development of strategies, planning exercises and budgets for the operational delivery of employment programs and services
- analyze service delivery requirements, associated resource requirements and the impact of new operational policies, systems and procedures
- act as the main point of contact for the public, stakeholders, partners and clients regarding inter-related program areas and service delivery issues

**How do I qualify?**:
**Leadership and Project Management Skills**:

- You have project management skills to plan, coordinate and prioritize staff activities and meet deliverables.
- You are able to provide leadership and supervision to project teams.
- You know quality improvement techniques and practices to monitor, analyze and assess outcomes of projects and services and improve performance standards, and facilitate the development of individual and team performance objectives.

**Technical Knowledge**:

- You have knowledge of Employment Ontario programs and services and economic trends to analyze the delivery of programs and services and recommend/ implement strategies to achieve effective service delivery.
- You have financial analysis knowledge and the ability to monitor budget expenditures and develop recommendations on budget and resource utilization

**Communication, Consultation and Customer Service Skills**:

- You have demonstrated oral and written communication and presentation skills to develop and present training materials, draft reports, briefing notes and recommendations and convey information in a clear manner to different audiences
- You possess consultation, facilitation and advisory skills to respond to internal/external inquiries and promote collaboration and team work.

**Research and Analytical Skills**:

- You have demonstrated research and analytical skills to investigate and resolve complex issues.
- You can evaluate current standards and policies and develop options/recommendations for proposed changes.

**Computer Skills**:
**Additional Information**:
**Address**:

- 1 Permanent, 72 - 1200 Commissioners Rd E, London, West Region, Criminal Record Check

**Compensation Group**:

- Association of Management, Administrative and Professional Crown Employees of Ontario- Understanding the job ad - definitions**Schedule**:

- 6**Category**:

- Education and Training**Posted on**:

- Friday, March 3, 2023**Note**:
Required security screening checks along with your written consent, will be sent to the Transition and Security Office (TSO), Corporate Talent Programs Branch, Talent and Leadership Division to evaluate the results. If applicable, the TSO, with your written consent, will request and obtain any additional employment screening checks that were not obtained directly by you.

A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position. The employment screening check(s) will only be reviewed and evaluated by the TSO for the purpose of making a security clearance decision. The details of an individual's employment screening check(s) will be considered in specific relation to the duties and responsibilities of the position being filled. Employment screening check records will be maintained by the TSO and kept strictly confidential.
- The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short-term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.
- W-LB-195922/23



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