Coordinator, Recreation Business Systems

4 months ago

Brampton, Canada City of Brampton Full time

**Job Description**:
**JOB TITLE**:Coordinator, Recreation Business Systems

**DEPARTMENT**:Community Services

**POSTING NUMBER**:106262

**NUMBER OF POSITIONS**:1

**JOB STATUS & DURATION**:Temporary 12-months

**HOURS OF WORK**:35 hour workweek

**LOCATION**:Hybrid Model*- when working onsite, you will report to the location of 8 NELSON ST W.

**SALARY GRADE**:5

**HIRING SALARY RANGE**:$86,091.00 - $96,853.00 per annum

**MAXIMUM OF SALARY RANGE**:$107,614.00 per annum

**JOB TYPE**:Management and Administration

**POSTING DATE**:Aug 26, 2024

**CLOSING DATE**:Sep 09, 2024

**AREA OF RESPONSIBILITY**:
Reporting to the Supervisor, Recreation Planning and Operational Excellence, the Coordinator will provide business process support services to the Recreation Division. The Coordinator is responsible for managing the day-to-day operations of Recreation systems and developing a long term strategy to ensure continuous service level improvement. The Coordinator is responsible for market scans, recommending and implementing best practices in Recreation processes that supports end users, including customers and front line staff. This role will also be the project manager for related system procurements. The Coordinator will provide consultation, recommendations, and training support to the team, business units, and the Recreation Leadership Team on an ongoing basis.

**Supervision, Leadership and Staff Development**
- Recruit, train, manage, coach and provide guidance to promote effective full and part time employee relations and encourage increased moral, innovation and productivity to meet business needs
- Develop strategy to ensure program quality assurance, including work plans, milestones, metrics, and targets
- Manage adherence to governing legislations and regulations; corporate policies, procedures, standards and guidelines
- Evaluate training needs for team and Recreation division, and manage execution of staff trainings, orientations and meetings
- Ensure current self-knowledge of technical skills for staff development

**Customer Service**
- Continuous improvement of customer experience through anticipating, managing and resolving concerns, requests inquiries and successes
- Act as a City of Brampton representative on external committees, associations, and working groups to gather information, discuss emerging trends, best practices and challenges, and to develop partnerships
- Develop a strong working relationship with key internal customers and organize and direct effective project team for the successful delivery of strategic projects and City initiatives
- Build, maintain and support cross-functional departments relationship with management staff to ensure a thorough understanding of operational needs of all stakeholders
- Escalate complex issues to appropriate level for resolution

**Operation Support**
- Manage, facilitate and lead strategic projects and initiatives to support and advance the departmental plans and projects to maintain a high standard of project delivery
- Identify factors which may impact strategies and develop, facilitate and ensure the implementation of new processes for continuous service level improvements are implemented
- Provide expert advice and guidance on the identification of process issues, improvement and sustainment of optimized business processes
- Empower staff with the required system knowledge throughout the Recreation division
- Identify performance, efficiency and innovation improvements on behalf of client groups
- Lead analysis (data, performance measures, goals and objectives) and provide facilitation with organizational leaders in reviewing existing business practices and processes
- Manage internal business requirements engagements within the Recreation division to determine user requirements, system restraints, and processes maps (current, optimized and future state)
- Conduct regular market scans to identify and evaluate alternative systems and processes to improve customer experience and staff efficiency, with impact analysis
- Develop a long term strategy for Recreation systems and processes focusing on continuous service level improvement

**Corporate Contribution**
- Participate in business and other reviews to improve service delivery and integration of the development goals and objectives with key City departments
- Identify opportunities and challenges and recommend best practice solutions
- Maintain knowledge of all laws, regulatory, judicial mandates, ordinances, legislative various acts, codes and by-laws set out by Federal, Provincial or Municipal levels of government

**Administration**
- Prepare reports for Recreation Supervisor which may include the collection and analysis of data, market scans, process reviews, team performance metrics, customer satisfaction, etc.
- Manage and review daily, weekly and sessional reporting
- Adherence to all mandated deadlines
- Manage procurements, including acting as the project manager on new and exist

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