Recreation Supervisor, Program Development

5 days ago

Brampton, Canada City of Brampton Full time

Job Description:
**JOB TITLE**:Recreation Supervisor, Program Development & Training

**DEPARTMENT**:Community Services

**POSTING NUMBER**:106480

**NUMBER OF POSITIONS**:1

**JOB STATUS & DURATION**:Full Time Permanent

**HOURS OF WORK**:40 hour workweek

**LOCATION**:Hybrid Model*- when working onsite, you will report to the location of 8 Nelson Street West.

**SALARY GRADE**:6

**HIRING SALARY RANGE**:$97,593.00 - $109,792.00 per annum

**MAXIMUM OF SALARY RANGE**:$121,991.00 per annum

**JOB TYPE**:Management and Administration

**POSTING DATE**:December 12, 2024

**CLOSING DATE**:December 18, 2024

**AREA OF RESPONSIBILITY**:
Reporting to the Manager, Special Projects & Admin, the Recreation Supervisor, Program Development & Training is responsible for the consistent and high quality delivery of recreation programming in a broad, diverse portfolio of services including program development and staff training initiatives in support of the City strategy of enhancing quality of life through excellence in the delivery of recreational activities. This supervisor will be the key lead in ensuring training standards are met and the development of practices to ensure continuous quality improvement of programs are implemented and adhered too. This position will require leadership and collaborative skills to direct and inspire a team of staff while working with internal and external divisional partners.

**Team Leadership**
- Applies sound human resources management practices and is responsible for the safety of staff, volunteers and customers delivering and participating in programs and services with Recreation.
- Incorporating and strengthening collaboration and interdisciplinary teamwork.
- Manage, coach and provide guidance to promote effective full and part-time employee relations and encourage increased morale, innovation and productivity to meet business needs.
- Manage the day-to-day supervision including planning/scheduling, work distribution/follow-up, training/coaching and monitoring of work conditions. This includes Human Resources administration, selection of full time and part time staff, compensation, performance evaluations, progressive discipline and dismissal.

**Community Development**
- Provide service delivery related to the business, maintenance, service, contracts and booking within the business.
- Direct delivery of programming and services through program teams to meet the needs of the communities.
- Partnership engagement, establishment and management to foster program development and delivery to address community needs.
- Develop outreach services to the surrounding community and establish a presence within the community.
- Leads the implementation of various agreements including community grants, partnerships, Ministry partnerships, etc.
- Works with National, international, regional and community organizations and related non-profit agencies, consultants and promoters to foster the growth and evolution of recreation, and sports programming and opportunities within the City of Brampton.

**Customer Service**
- Develop and implement a customer service plan to ensure quality service to users, maintaining the corporate image and ensuring that the business programs and services are profiled in a positive manner.
- Ability to establish and maintain working relationships, and work collaboratively with internal and external stakeholders, with demonstrated interpersonal skills, including tact and diplomacy with diverse stakeholders.
- Provides input to the development and implementation of service standards, policies and procedures for the Recreation Division.
- Responsible for the development and implementation of programming policies and standards to ensure that high-quality programs are available to all residents of Brampton, with a focus on community development and outreach to all neighbourhoods.
- Provides strong analytical, problem solving and decision making skills to assess multiple issues, emergency situations, complex projects that lead to the development of resolution options, decision and implementation of decision necessary of efficient and effective operations and customer resolution.
- Ability to effectively respond to and resolve complex complaints and problems.
- Put in place processes, training, action plans and follow-up processes to respond effectively to emergencies and incidents.
- Respond to emergencies and incidents managing critical care, response and follow-up with staff, volunteers, customers, management and emergency teams.

**Quality Assurance**
- Reporting and following up on all incidents, accidents, property damage and theft, ensuring that the business and practices conform to relevant policies, procedures and legislation.
- Accountable for the compliance, monitoring, implementation and management of processes and systems (inclusive of health and safety) to ensure standards, policies and reporting requirements are adhered to and maintained

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