Guest Service and Reservations Agent
5 days ago
Come and join our fun, engaged and energetic team. Pan Pacific offers not only guests but our associate’s endless possibilities to restore the body and expand the mind. We offer exceptional benefits, training and perks that provide the basis for a renewing work experience.
We are an equal opportunity employer and we would love you to join our team
**Hotel Overview**
The Pan Pacific Toronto Hotel (formerly The Prince Hotel) offers the best of both worlds - a welcoming oasis of calm amid the urban landscape. An exquisite property with 409 intimate guest rooms and 30,000 square feet of meeting space, two restaurants and a lounge in North Toronto, we are uniquely positioned to host a broad range of corporate, government, and leisure groups.
**Position Summary**
Responsibilities also include check-in and checkout of hotel guests; answering the telephone; providing information about hotel services and tourism information about the city; exchanging foreign currency; responding to and resolving guest complaints; etc.
**Qualifications**
- Minimum 1 year experience in a similar capacity
- Previous customer related experience required
- Working knowledge of Opera is a plus
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all time
- *The _Pan Pacific Hotel Group _recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship._
**Job Types**: Full-time, Permanent
**Salary**: $17.88-$18.38 per hour
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Schedule:
- 8 hour shift
- Holidays
- Weekend availability
**Experience**:
- Hotel Guest Service: 1 year (preferred)
- Hotel Reservation: 1 year (preferred)
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