Retail Operations Lead

6 months ago


Burnaby, Canada Shoekid Inc. Full time

**About ShoeKid **:ShoeKid Children Shoes is a dynamic and family-friendly children's shoe store known for its diverse range of quality footwear and exceptional customer service. We also have a thriving online presence, catering to customers across various regions. Our mission is to provide comfortable, stylish, and durable shoes for children of all ages.

**Key Responsibilities**:

- Oversee daily store operations, including staff management, inventory control, and customer service excellence.
- Develop and implement strategies to increase retail sales and improve customer experience.
- Manage budgeting and financial planning for the store, including sales forecasting and cost management.
- Lead and motivate the team to achieve sales targets and maintain high levels of customer satisfaction.
- Collaborate with the executive team to promote in-store and online sales through various channels.
- Analyze sales data to identify trends, make informed decisions, and drive business growth.
- Ensure compliance with health and safety regulations.

**Qualifications**:

- Proven experience in retail operations, preferably in children's footwear or related industry.
- Strong leadership skills with the ability to motivate and manage a team effectively.
- Excellent communication and interpersonal skills.
- Familiarity with brick and mortar and online retail operations and e-commerce platforms.
- Ability to analyze sales data and make data-driven decisions.
- Budgeting and financial management experience.
- Passionate about delivering exceptional customer service.
- Flexibility to work various shifts, including weekends and holidays.

**What We Offer**:

- Competitive salary and performance-based bonuses.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- Employee discounts on our products.

We thank all applicants for their interest, but only those selected for an interview will be contacted.

**Salary**: $38,000.00-$55,000.00 per year

**Benefits**:

- Tuition reimbursement

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Burnaby, BC V3J 1S3: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- Retail management: 1 year (preferred)

**Language**:

- French (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person


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