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Manager, Business Operations and Compliance

1 month ago

Toronto, Canada Toronto Community Housing Full time

Job #:
**8962**
- Division:
**TSHC**
- Vacancy Type:
**Full-time Permanent**
- Affiliation:
**Non-Union: Management & Exempt**
- Contract Length:
- Grade:
**8**
- # of Vacancies:
**1**
- Salary/Hourly Range:
**$117,929 - $141,516**
- Hiring range/wage:
- Work Details (Days/hours):
**Monday to Friday 36.25 hours per week.**
- Posted Date:
- Existing or New:
**Existing**
- Deadline to Apply:
Toronto Seniors Housing Corporation (TSHC) provides subsidized rental housing in a state of good repair for approximately 15,000 low
- and moderate-income seniors in 83 buildings across the city. Our mandate is to enable TSHC tenants to age at home in comfort and dignity with access to programs and services and with a voice in their community. With a focus on the unique needs of seniors, we are committed to being a leader in the delivery of quality, affordable housing for seniors. Our commitment includes engaging and collaborating with our tenants, our staff, and our partners towards providing excellent service for the well-being of tenants.

We are a values-based organization committed to respect, inclusion, accountability, and innovation. Do you enjoy working as part of a team with a passion for providing excellent service? If so, consider this opportunity with Toronto Seniors Housing Corporation where you can make a difference.

In addition to training and career opportunities, we offer a comprehensive compensation package including:

- Health and dental benefits.
- Defined benefit pension plan.
- Three (3) weeks paid vacation, increasing with years of service.
- Four (4) personal days each year
- Employee & family assistance plan.
- Maternity and parental leave top-up benefit.
- Tuition reimbursement program.
- Fitness membership discount.

**Position Summary**

Responsible for strategic and operational leadership and management and ensuring that programs are responsive to the needs of TSHC tenants and are delivered in compliance with relevant legislation, City guidelines, and corporate policies and procedures.

**Responsibilities**

Leadership
- As part of the Business Operations management team, provides input to develop, implement and monitor department and program goals, objectives, financial and staff resource requirements.
- Provides supervision, guidance and direction to Business Operations Program staff, including staff scheduling and allocation to fulfil operational needs.
- Trains and demonstrates processes to program staff to ensure compliance with and proper implementation of corporate policies and procedures, the Human Rights Code, and other relevant legislation and city guidelines.
- Undertakes quality assurance of corporate policies through staff monitoring, mentoring, training and coaching.
- Ensures that staff have access to a program of continuous learning related to accommodations under the Human Rights Code.
- Acts as a back up to the Director, Business Operations as required.

Program Oversight
- Manages and oversees all program activities related to the Accessibility Program, Vacancy Management, Arrears Collection, Crisis Transfer Program
- Leads the Legal services team that provides paralegal support and training to staff on items.
- Leads and participates in the development of policies, procedures, program design, and program processes and tools.
- Ensures compliance with the Human Rights Code, Housing Services Act, city guidelines, TSHC processes, and any other program-related legislation, policies, guidelines, and processes.
- Ensures timely and accurate review and documentation of activities and decisions under the Accessibility and Transfer Programs.
- Manages responses to queries and escalations from external stakeholders and tenants.
- Prepares requests for transfer under Chief Executive Officer exception process.
- Monitors and evaluates the effectiveness of programs, polices, and tools developing measures to evaluate performance.
- Recommends and manages the implementation of changes/improvements to policies, processes and training, including working closely with Legal to ensure Human Rights Tribunal decisions are incorporated as required.

Communications, Reporting and Stakeholder Relations
- Builds and maintains collaborative and constructive working relationships with operational partners, other business units, and agency partners as required.
- Provides input to and monitors shared service agreements and service delivery with Toronto Seniors Housing Corporation as required.
- Contributes to the development and delivery of communications and training to staff or other stakeholders.
- Prepares reports for various stakeholders including the Director, the CEO, executives, the service manager, and the Board.

General
- Other duties as assigned.
- Occasional travel throughout the City of Toronto.

**Qualifications**
- Post-secondary education in Social Work, Business, Public Policy, or other relevant field or equivalent combination of education and work experience.
- 5 years progressive e