Manager, Business Operations and Compliance

3 months ago

Toronto, Canada Toronto Seniors Housing Corporation Full time

Toronto Seniors Housing Corporation (TSHC) provides subsidized rental housing in a state of good repair for approximately 15,000 low
- and moderate-income seniors in 83 buildings across the city. Our mandate is to enable TSHC tenants to age at home in comfort and dignity with access to programs and services and with a voice in their community. With a focus on the unique needs of seniors, we are committed to being a leader in the delivery of quality, affordable housing for seniors. Our commitment includes engaging and collaborating with our tenants, our staff, and our partners towards providing excellent service for the well-being of tenants.

We are a values-based organization committed to respect, inclusion, accountability, and innovation. Do you enjoy working as part of a team with a passion for providing excellent service? If so, consider this opportunity with Toronto Seniors Housing Corporation where you can make a difference.

In addition to training and career opportunities, we offer a comprehensive compensation package including:

- Health and dental benefits.
- Defined benefit pension plan.
- Three (3) weeks paid vacation, increasing with years of service.
- Four (4) personal days each year
- Employee & family assistance plan.
- Maternity and parental leave top-up benefit.
- Tuition reimbursement program.
- Fitness membership discount.

**Position Summary**

Responsible for strategic and operational leadership and management and ensuring that programs are responsive to the needs of TSHC tenants and are delivered in compliance with relevant legislation, City guidelines, and corporate policies and procedures.

**Responsibilities**
- As part of the Business Operations management team, provides input to develop, implement and monitor department and program goals, objectives, financial and staff resource requirements.
- Provides supervision, guidance and direction to Business Operations Program staff, including staff scheduling and allocation to fulfil operational needs.
- Trains and demonstrates processes to program staff to ensure compliance with and proper implementation of corporate policies and procedures, the Human Rights Code, and other relevant legislation and city guidelines.
- Undertakes quality assurance of corporate policies through staff monitoring, mentoring, training and coaching.
- Ensures that staff have access to a program of continuous learning related to accommodations under the Human Rights Code.
- Acts as a back up to the Director, Business Operations as required.
- Manages and oversees all program activities related to the Accessibility Program, Vacancy Management, Arrears Collection, Crisis Transfer Program
- Leads the Legal services team that provides paralegal support and training to staff on items.
- Leads and participates in the development of policies, procedures, program design, and program processes and tools.
- Ensures compliance with the Human Rights Code, Housing Services Act, city guidelines, TSHC processes, and any other program-related legislation, policies, guidelines, and processes.
- Ensures timely and accurate review and documentation of activities and decisions under the Accessibility and Transfer Programs.
- Manages responses to queries and escalations from external stakeholders and tenants.
- Prepares requests for transfer under Chief Executive Officer exception process.
- Monitors and evaluates the effectiveness of programs, polices, and tools developing measures to evaluate performance.
- Recommends and manages the implementation of changes/improvements to policies, processes and training, including working closely with Legal to ensure Human Rights Tribunal decisions are incorporated as required.
- Builds and maintains collaborative and constructive working relationships with operational partners, other business units, and agency partners as required.
- Provides input to and monitors shared service agreements and service delivery with Toronto Seniors Housing Corporation as required.
- Contributes to the development and delivery of communications and training to staff or other stakeholders.
- Prepares reports for various stakeholders including the Director, the CEO, executives, the service manager, and the Board.
- Other duties as assigned.
- Occasional travel throughout the City of Toronto.

**Qualifications**
- Post-secondary education in Social Work, Business, Public Policy, or other relevant field or equivalent combination of education and work experience.
- 5 years progressive experience working within the broader public sector or non-for-profit sector.
- Experience managing staff in a complex organization.
- Experience in the administration and delivery of social housing programs including working with government legislation, including the Housing Services Act and the Residential Tenancies Act.
- In depth knowledge of social housing services and challenges including addressing the needs of vulnerable populations.
- Experience motivating, leading, trainin

  • Manager, Business Operations and Compliance

    3 months ago

    Toronto, Canada Toronto Community Housing Full time

    Job #: **8962** - Division: **TSHC** - Vacancy Type: **Full-time Permanent** - Affiliation: **Non-Union: Management & Exempt** - Contract Length: - Grade: **8** - # of Vacancies: **1** - Salary/Hourly Range: **$117,929 - $141,516** - Hiring range/wage: - Work Details (Days/hours): **Monday to Friday 36.25 hours per week.** - Posted Date: - Existing or...

  • Manager, Business Compliance

    6 months ago

    Toronto, Canada BMO Financial Group Full time

    100 King Street West Toronto Ontario,M5X 1A1 **General**: This role: - Executes First Line compliance monitoring, reporting and control execution. - Manages/supports large/complex compliance programs/frameworks /projects/initiatives to ensure compliance risks are appropriately identified, risk assessed, mitigated and regulations adhered to. - Supports the...

  • Compliance Business Oversight Manager

    3 months ago

    Toronto, Canada TD Bank Full time

    **Work Location**: Canada **Hours**: 37.5 **Line of Business**: Compliance **Pay Details**: **JOB DESCRIPTION & KEY ACCOUNTABILITIES** **Do you want to dive into the intersection of fairness and AI? Do you want to tackle how we can leverage explainability approaches to understand models? Are you passionate about technology and ethics? Are you interested...

  • Business Compliance Officer

    6 months ago

    Toronto, Canada PC Financial Full time

    **All referred applicants must first be submitted through Workday by a current Loblaw Colleague.** **Location**: 500 Lakeshore Blvd. West, Toronto, Ontario, M5V 2V9 **When you hire great people, great things can happen.** PC Financial offers unprecedented value to Canadians through payment products. We’re a different kind of bank with a different type...

  • Compliance and Operation Manager

    3 weeks ago

    Old Toronto, Canada Fidelity Canada Full time

    b>Job DescriptionThis is a fixed term contract role ending in June 2026.Who We AreAt Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking new and better ways to help our clients. As a...

  • Manager, Compliance and Operations

    6 months ago

    Toronto, Canada PC Financial Full time

    **All referred applicants must first be submitted through Workday by a current Loblaw Colleague.** **Location**: 500 Lakeshore Blvd. West, Toronto, Ontario, M5V 2V9 **When you hire great people, great things can happen.** PC Financial offers unprecedented value to Canadians through payment products. We’re a different kind of bank with a different type...

  • Operations and Regulatory Compliance Manager

    3 months ago

    Toronto, Canada Fidelity Investments Full time

    Job Description This is a fixed term contract role ending in June 2026. Who We Are At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking new and better ways to help our clients. As a...

  • Compliance Business Oversight Manager

    4 weeks ago

    Toronto, Canada TD Bank Full time

    **Work Location**: Toronto, Ontario, Canada **Hours**: 37.5 **Line of Business**: Compliance **Pay Details**: $91,200 - $136,800 CAD Reporting to the Senior Manager, the Manager will support the Enterprise Compliance Program, including Regulatory Inventory and Regulatory Change program, technology, and processes. The main focus of the role will be the...

  • Compliance Business Oversight Manager

    3 months ago

    Toronto, Canada TD Bank Full time

    **Work Location**: Canada **Hours**: 37.5 **Line of Business**: Compliance **Pay Details**: **Reporting to the Senior Manager, the Manager will support the Enterprise Compliance Program, including Regulatory Inventory and Regulatory Change program, technology, and processes.** **The main focus of the role will be the facilitation of enterprise-wide...

  • Operations Manager

    6 months ago

    Toronto, Canada International Business University Full time

    **Position Title**: Operations Manager **Reports to**: CEO, Vega Education Group **Location**:Toronto, ON **About IBU** International Business University (IBU) is a new and unique teaching-focused university specializing in business education that is looking for highly talented, motivated, and qualified faculty and professionals, ready for the next level...

  • Senior Analyst, Business Compliance

    4 months ago

    Toronto, Canada President's Choice Financial Full time

    Why This Role is Important We are looking for a Senior Analyst, Business Compliance who will manage PC Bank’s Regulatory Compliance Management System (RCMS) in a key risk management role (second line of defense). The Business Compliance Officer will serve as a partner representing the Compliance organization collaborating with various Business...

  • Manager, Compliance

    3 months ago

    Toronto, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...

  • Manager, Compliance

    3 months ago

    Toronto, Canada Bayview Asset Management Full time

    Overview: At Glasslake, we believe our biggest strength lies in our people and we are dedicated and committed to your growth. We offer a competitive benefits package, educational opportunities and reimbursement as well as mentorship from industry experts. In this role you will leverage constructive feedback and utilize skills that you have learned to...

  • Compliance and Operational Risk Manager

    1 week ago

    Toronto, Canada Bank of America Full time

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates...

  • Compliance Analyst

    3 months ago

    Toronto, Canada Robertson and Company Full time

    Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking. Introduction: Robertson is seeking a skilled Compliance Analyst with 4 - 6 years of relevant experience...

  • Compliance Inspector

    2 weeks ago

    Toronto, Canada Ministry of Public and Business Service Delivery and Procurement Full time

    **Protect consumers in Ontario!** Join the Consumer Services Operations Division and play a key role in protecting consumers and supporting the division's mandate by undertaking frontline consumer protection compliance activities and educating businesses on their legislative requirements. The division is responsible for providing front-line consumer...

  • Compliance Analyst, Asset Management Compliance

    6 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 189679 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Job Purpose The Compliance Analyst, Asset Management will assist in providing compliance monitoring, direction, and advice to business units and related entities providing asset management services within Scotiabank to help ensure...

  • Manager, Compliance

    3 weeks ago

    Toronto, Canada OPTrust Full time

    Manager, Compliance Department: Risk, Actuarial Services, and Plan Policy Type: Permanent Location: Toronto (Hybrid) Posting Date: November 28, 2024 At OPTrust, _paying pensions today, preserving pensions for tomorrow_ is our mission and business. When you choose OPTrust, you join a team of smart, talented people who fuel our success and have a passion...

  • Campus Operations Manager

    1 month ago

    Toronto, Canada International Business University Full time

    **Position Title**: Operations Manager **Reports to**: CEO, Vega Education Group **Location**:Toronto, ON **About IBU** International Business University (IBU) is a dynamic, teaching-focused institution dedicated to delivering excellence in business education. We seek talented and motivated professionals who are passionate about guiding students and...

  • Compliance Manager

    2 months ago

    Toronto, Canada Connor, Clark & Lunn Financial Group Full time

    **Compliance Manager (15-Month Contract)** **Connor, Clark & Lunn Private Capital** **Toronto, ON** We are looking for a **Compliance Manager **to join our Toronto-based PCM Compliance team for a period of 15 months. Reporting to the Vice President of Compliance, you will support the overall compliance function of the business. You will be the primary...