Voice & Data Specialist

3 weeks ago

Montréal, Canada Lightspeed Full time

Hi there Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

What you’ll be doing:

- Using agile methodologies, partner with product managers and product owners to understand business needs, gather requirements, and develop solutions to deliver the desired customer experience.
- Work with technical teams and business leaders to design, develop, and maintain IVRs, call flows & reports.
- Assist in implementation of Outbound dialing / SMS campaigns, Workforce Management, Omni-Channel routing, Speech & Customer Journey Analytics, and Advanced Reporting
- Manage phone numbers (DIDs) and maintain carrier relations while being mindful of telecom regulations
- Supporting and maintaining high-security environments (PCI, GDPR, etc.)
- Support and maintain existing Telephony and Contact Center solutions, and demonstrate complex problem-solving skills with a sense of urgency when dealing with ticket resolution
- Provide technical guidance, plan and execute migration from acquired platforms to Lightspeeds Telephony & Contact Center platforms
- Support the evaluation and implementation of new enterprise technologies as Lightspeed scales.
- Provide day-to-day support to Lightspeed employees; address technical questions, troubleshoot issues with vendors, and provide coaching on Lightspeeds IT systems.
- Create and maintain Telephony platforms knowledge base.

What you need to bring:
**Requirements**:

- 5+ years of hands-on experience in information technology, ITIL/ITSM, and/or technical operations, preferably at a high growth start-up
- Experience with Genesys Cloud or equivalent ( Interactive Intelligence )
- Strong experience with Cloud enablement of contact center solutions
- Experience architecting and designing complex queuing/routing, call flows, conversational flows for a complete customer journey
- Experience in implementing capabilities including but not limited to: softphone, analytics, call recording, workforce management

Assets
- Experience with Amazon Web Services (AWS), Amazon Connect, Outreach, Fuze, Vonage (formerly NewVoiceMedia), Aircall
- Experience integrating Genesys Cloud with Salesforce, Zendesk, OneLogin, Workato
- Experience with ServiceNOW
- Understanding of VoIP network troubleshooting tools and protocols such as Wireshark, VOIP, SIP, RTP, SRTP & QoS
- Experience with PCI, SOX, SOC1, SOC2 Compliance and GDPR/CCPA
- Demonstrated high-level of detail orientation and organisational skills
- Highly collaborative and team-oriented; comfortable leading cross-functional projects
- A customer-centric approach to end-user support; able to explain technical concepts clearly to a variety of technical and non-technical stakeholders across an organisation
- Passion for identifying and mitigating potential data and system security threats through creative problem-solving
- Systems-thinker motivated by solving complex problems and building scalable processes
- Excellent English written & verbal communication skills

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try

What’s in it for you?
- Join a growing team and help us move to the next level
- Amazing benefits & perks, including equity for all Lightspeeders
- Constant development of both your skill-set and business acumen with limitless growth opportunities
- Lots of autonomy, flexible work culture
- Innovation time to explore and learn at work
- Shaping the company by joining cultural & technical committees
- Tons of growth opportunities into technical or people management roles
- Opportunity to join a fast-paced, high-growth company
- Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed family, a true Canadian tech success story
- And enjoy a range of benefits that will keep you happy, healthy and (not) hungry.
- Lightspeed equity scheme (we are all owners).
- Flexible paid time off and remote work policies.
- Health insurance.
- Contributions to your pension plan - RRSP.
- Health and wellness benefit of $500 per year.
- Paid leave and assistance for new parents.
- Mental health online platform and counselling & coaching services.
- Training opportunities to grow your skills and career
- Volunteer day.
- Fully stacked kitchen (hot and cold beverages, meals served)
- Happy hours to build your relationships with colleagues after work

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day..

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The eth

  • Voice & Data Specialist

    2 weeks ago

    Montréal, QC, Canada Lightspeed Alumni Job Board Full time

    Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! Lightspeed is looking for a Voice & Data Specialist to join our rapidly scaling team. The successful candidate will be responsible for the ongoing support and maintenance of the existing Telephony and Contact Center solutions as well...

  • Customer Marketing Specialist

    4 weeks ago

    Montréal, Canada Transat Tours Canada Full time

    Company Description Be part of the journey! Come aboard a committed and human company that needs you! Why should you join our team? We offer the pride of working for a local company with an international reach, with professionals who are passionate about travel! You will evolve in a stimulating telecommuting environment where team cohesion is paramount....

  • Accounting Operations Specialist, Na

    4 days ago

    Montréal, Canada Vantage Data Centers Full time

    About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and...

  • Senior Network Specialist, NA

    3 weeks ago

    Montréal, QC, Canada Vantage Data Centers Full time

    Senior Network Specialist, NA page is loaded Senior Network Specialist, NA Apply locations Montreal, Quebec time type Full time posted on Posted 2 Days Ago job requisition id R14093 About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out...

  • Social Media Content Specialist

    4 weeks ago

    Montréal, Canada Merkle Full time

    **Advertising**: **Remote | Montréal, QC** **About the job**: Want to join the team? We are looking for driven **Social Media Content Specialists** that are available to work a **combination of shifts, including days - 8AM - 4PM North American Central Standard Time, evenings - 4PM -12AM North American Central Standard Time, and overnight shifts - 12AM -...

  • Infrastructure and Data Centre Specialist

    3 weeks ago

    Montréal, QC, Canada Hunter Bond Full time

    My client are seeking a Data Center Infrastructure & Infrastructure Specialist to join their team. The position is a mixture of hands on and hands off Data Center based work, with the role revolving around Data Center infrastructure. Sourcing, preparing and installing equipment into Data Centers Organising and coordinating with smart hands at remote...

  • Data Specialist

    4 weeks ago

    Montréal, Canada AlayaCare Full time

    **About AlayaCare**: AlayaCare is revolutionizing the way home health care is delivered. Our leading cloud-based software allows our clients around the world to manage their employees, scheduling, billing, and enable better delivery of care. We are a fast-growing SaaS company with a team of 550+ team members across Canada, US, Australia, and Brazil. We aim...

  • Specialist and Lead, Cx Measurement and Insights

    4 days ago

    Montréal, Canada Business Development Bank of Canada Full time

    We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to...

  • Data Entry Specialist

    1 week ago

    Montréal, QC, Canada Fuze HR Solutions Full time

    Spécialiste, entrée de données Poste temporaire - Durée de 6 mois à 1 an avec la possibilité de permanence Location: Montréal (Ville Saint-Laurent) ou Iberville 1 jour par semaine au bureau et 4 jours en télétravail Dans ce rôle, vous serez responsable de la création et de la maintenance des données de base pour le Canada, conformément aux...

  • Data Entry Specialist

    7 days ago

    Montréal, QC, Canada Fuze HR Solutions Full time

    Spécialiste, entrée de données Poste temporaire - Durée de 6 mois à 1 an avec la possibilité de permanence Location: Montréal (Ville Saint-Laurent) ou Iberville 1 jour par semaine au bureau et 4 jours en télétravail Dans ce rôle, vous serez responsable de la création et de la maintenance des données de base pour le Canada, conformément aux...

  • Infrastructure And Data Centre Specialist

    1 day ago

    Montréal, Canada The AIM Group Full time

    The candidate will participate as a Data Center and Network Specialist member of the Naval Development team in a multi-disciplined team environment to perform tasks related to data center technologies in application to next generation mission critical systems (i.e. High Availability System, Automated Recovery). The data center technologies comprise...

  • Infrastructure And Data Centre Specialist

    3 weeks ago

    Montréal, Canada The AIM Group Full time

    The candidate will participate as a Data Center and Network Specialist member of the Naval Development team in a multi-disciplined team environment to perform tasks related to data center technologies in application to next generation mission critical systems (i.e. High Availability System, Automated Recovery). The data center technologies comprise...

  • Infrastructure And Data Centre Specialist

    4 weeks ago

    Montréal, Canada The AIM Group Full time

    The candidate will participate as a Data Center and Network Specialist member of the Naval Development team in a multi-disciplined team environment to perform tasks related to data center technologies in application to next generation mission critical systems (i.e. High Availability System, Automated Recovery). The data center technologies comprise...

  • Infrastructure And Data Centre Specialist

    3 weeks ago

    Montréal, Canada The AIM Group Full time

    The candidate will participate as a Data Center and Network Specialist member of the Naval Development team in a multi-disciplined team environment to perform tasks related to data center technologies in application to next generation mission critical systems (i.e. High Availability System, Automated Recovery). The data center technologies comprise...

  • Data Center

    3 weeks ago

    Montréal, QC, Canada Hunter Bond Full time

    My client are seeking a Data Center Infrastructure & Infrastructure Specialist to join their team. The position is a mixture of hands on and hands off Data Center based work, with the role revolving around Data Center infrastructure. Responsibilities include: Sourcing, preparing and installing equipment into Data Centers Documentation Organising and...

  • Senior Data Visualization Specialist

    7 days ago

    Montréal, QC, Canada Pharmascience Full time

    Description : We are seeking a Senior Data Visualization Specialist to spearhead the design of analytical solutions, transforming data into actionable insights for our Supply Chain team. This role is a key part of our Supply Chain Transformation team, working in close collaboration with both the IT Business Intelligence team and all Supply Chain members....

  • Online Data Analyst

    2 weeks ago

    Montréal, QC, Canada Schneider Electric Norge AS Full time

    Join the cutting-edge world of Digital Buildings at Schneider Electric, the largest Line of Business in the Digital Energy division. We are on the look out for a passionate individual to assume the role of Engineering Data and PLM Configuration Management Specialist in our office in Montreal (CA). You will be responsible for the data preparation and...

  • Infrastructure And Data Centre Specialist

    4 weeks ago

    Montréal, QC, Canada The AIM Group Full time

    The candidate will participate as a Data Center and Network Specialist member of the Naval Development team in a multi-disciplined team environment to perform tasks related to data center technologies in application to next generation mission critical systems (i.e. High Availability System, Automated Recovery). The data center technologies comprise...

  • Specialist - Data Assets

    1 week ago

    Montréal, QC, Canada Porter Airlines Inc. Full time

    The Ramp Specialist is a member of Porter’s team and responsible for the safe and efficient oversight of Porter’s contracted ground handlers, including safety and turn performance. In conjunction with Station Manager regularly engages with contracted and Porter team members to foster their commitment to Porter’s success. Works cross-functionally to...

  • Tier One Service Desk Specialist

    4 days ago

    Montréal, Canada Vantage Data Centers Full time

    About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and...