Learning Management System Operations Manager
2 weeks ago
**A Day in the Life**
Reporting to the Director, Technology-Enabled Learning, the Learning Management System (LMS) Operations Manager is responsible for operating Brock University's enterprise-wide LMS and related tools in Brock University's Catalogue of Educational Technologies. The Manager maintains the ongoing configuration of the LMS and related systems and sub-systems, monitors performance, and ensures integrations such as the flow of records to and from the Student Information System are working. This position will support, and be supported by, the Educational Technologies team run by the Manager of Educational Technologies as well as the software development work of the Educational Technologies Developer. Working in the Centre for Pedagogical Innovation (CPI) involves colleagues that are regularly on campus and remote.
**As the** **LMS Operations Manager, you will**:
- Ensure the ongoing operations for all centrally supported Educational Technologies, including the LMS and related integrations;
- Monitor, maintain, document, and upgrade the Educational Technologies in Brock University’s Catalogue of Educational Technologies;
- Manage and maintain CPI asset inventory and CPI controlled spaces;
- Manage vendor relationships (principally D2L);
- Respond and resolve issues affecting centrally supported Educational Technologies, including working with Instructors;
- Work with ITS regarding university-wide educational technologies, course development software, and related technical infrastructure for Faculty and students, and provide recommendations;
- Provide leadership to student and professional staff, including assigning tasks, managing, coaching, mentoring and motivating the development of a client-centered culture;
**What you need to Succeed**
- University degree in a relevant program and either a post-graduate diploma, certification or working towards a master's degree or equivalent experience;
- Relevant experience administering a Learning Management Systems and/or web development, preferably in a higher education environment;
- Experience supervising and mentoring staff;
- Strong proficiency in the use of computer software programs, including MS Office, statistical analysis software, database management, and data visualization software;
- Strong interpersonal skills and facilitation skills to include the ability to communicate confidently and build/maintain effective relationships;
- Detail-oriented problem solver with the ability to interpret data into actionable recommendations;
**Preferred or Asset Skills**:
- Project Management Professional certification;
- Vender-certified training on platforms such as D2L's Brightspace, eXplorance's Blue or Atlassian products; and
- ITIL Certifications (ITIL Managing Professional area).
**Salary and Benefit Information**
- Job Grade N, Salary Scale ($68,796 - $97,997)*;
- This position includes full comprehensive benefits and tuition waiver.
It is Brock University’s policy to give consideration to qualified internal applicants.
**Salary**: $68,796.00-$97,997.00 per year
Schedule:
- Monday to Friday
Work Location: One location
Application deadline: 2023-03-01
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