Operations Manager

3 weeks ago


St Catharines, Canada Via Full time

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As an Operations Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform. You’ll manage a team of local field operators focused on daily operations, driving continuous operational and quality improvements, and growing our services.

**This is an in-person position with the expectation that you will be in the field at least 3 days per week**

What You’ll Do:

Take ownership for all things operations within your region; accountability is your middle nameManage a local team towards our ambitious goals of operational excellence and providing an unbelievable customer experience across the regionOversee operations in person 3-5 days a week; the business needs may dictate a need for early mornings or evenings at timesEnd to end problem solving. You’ll intuitively identify operational gaps, propose solutions, implement fixes, and monitor resultsAnalyze data to create business insights to inform new business practices and policies to improve KPIs and financial resultsExercise autonomy in overhauling processes and programsCollaborate with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth

Who You Are:

A self-starter who is comfortable taking on a high level of responsibility, navigating ambiguous environments, and has previous management experienceA driven executor with a track record of end to end ownership of a book of business and a history of hitting KPIs and revenue goalsA team-focused individual that takes ownership of their work and pride in their team's successExperienced in project management, creating and refining operational processes, and customer service. Multi-site management experience is a plusAn outgoing and sociable leader; skilled at communicating professionally with partners, customers, and driver partners from a broad range of backgroundsWilling to wear multiple hats and contribute on projects of all typesBased in the St Catharines, Ontario area (current or future)

We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around. 

We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.

Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.

Ready to join the ride? 

Via is an equal opportunity employer.


  • Operations Manager

    1 month ago


    St. Catharines, Canada Via Full time

    Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. Via has partnered with 100+ cities and public transit agencies around the world to deploy our mobility technology. As an **Operations Manager** on...

  • Operations Manager

    1 week ago


    St. Catharines, Canada Bayshore HealthCare Full time

    The Operations Manager, under the direction of the Area Director, oversees the day to day branch operations and manages the administrative team. They also support and actively participates in risk management activities, the internal auditing programs, ISO audits and supports business development/marketing activities as appropriate. The Operations Manager...

  • Operations Manager

    2 weeks ago


    St. Catharines, Canada Meridian Centre Full time

    _**Position Summary**_ Under general supervision of the Director of Operations, the Operations Manager is responsible for the daily activities required to run, maintain, and service the facilities and the events by performing the following duties personally or through subordinate supervisors. - **Essential Duties and Responsibilities**_ The overall...

  • Operations Manager

    1 month ago


    St. Catharines, Canada Schenck Farms & Greenhouses Full time

    Schenck Farms and Greenhouses Co. has consistently remained a key contributor to the floral industry and the City of St. Catharines since it was established it in 1891. Today, the site is populated with an impressive cluster of greenhouses. It holds 420,000 square feet of greenhouse space growing: Begonias; Kalanchoes; Geranium cuttings and a variety of...


  • St. Catharines, Canada Bornea Dynamics Limited Full time

    Bornea Dynamics Limited is an innovative R&D, technical services, and training contractor, delivering services to federal, provincial, and municipal governments in Canada, the USA, and the UK. Bornea Dynamics is currently recruiting a facilities operations manager to lead several real property management programs across Ontario, Alberta, British Columbia,...


  • St. Catharines, Canada Innovative Occupational Therapy Services Full time

    Innovative Occupational Therapy Services is an established Canada-wide firm servicing various populations. Our highly skilled team of occupational therapists provides both direct and virtual assessment and intervention services. We pride ourselves on providing client-centered, timely, and cost-effective assessment and treatment services with excellent...


  • St. Catharines, Canada Voyago Full time

    Voyago is hiring a dynamic and highly effective Transportation **Operations Manager to oversee the St Catharine's, Niagara and South Eastern Ontario regions** **Your Role**: **Operations** - **Manage** efficient vehicle utilization, minimize deadhead - **Ensure compliance** with contract - **Direct activities** related to dispatching, routing, and tracking...


  • St. Catharines, Canada Brock University Full time

    **A Day in the Life** Reporting to the Director, Technology-Enabled Learning, the Learning Management System (LMS) Operations Manager is responsible for operating Brock University's enterprise-wide LMS and related tools in Brock University's Catalogue of Educational Technologies. The Manager maintains the ongoing configuration of the LMS and related systems...

  • Operations Manager

    2 weeks ago


    St. Catharines, Canada UROSPOT St Catharines Full time

    **UROSPOT: Operations Manager** **Reports To**: Franchise Partner Job Summary Competencies - Client Focus - Provides superior service to our clients, building UROSPOT brand equity with every interaction. Is a consistent example of the service standards expected of all employees. - Sales - Comfortable in a selling situation. Able to confidently ask for the...

  • Manager, Health

    7 days ago


    St. Catharines, Canada Brock University Full time

    One of Canada’s leading comprehensive universities and a Top Employer in Hamilton-Niagara, and ranked #3 as Canada’s Best Employers compiled by Forbes and Statista, Brock University is an inclusive, welcoming campus community that offers a wide range of unique career opportunities for those with passion, energy and expertise. We’re looking for team...

  • Operations Manager

    1 week ago


    St. Catharines, Canada Voyago Full time

    Voyago is hiring a dynamic and highly effective Operations Manager to oversee the launch of our new On Demand Service in the Greater Niagara Region this summer! (will cover St Catharine's, Nagara, Welland regions and surrounding area)Your Role:Reporting directly to the General Manager, the Operations Manager is responsible for the daily operations of a...


  • St. Catharines, Canada Meridian Credit Union Full time

    **Why Meridian?** At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are. Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is...


  • St. Catharines, Canada Niagara Health System Full time

    Reporting to the Director of Finance, the successful applicant will provide leadership, management and direction to the Financial Operations & Capital service within the Finance portfolio. The Manager will coordinate the monthly financial reporting and analysis, year-end audit, budget process and required internal & external reporting; as well as ensuring...


  • St. Catharines, Canada Meridian Full time

    Description ">   Why Meridian? At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are. Factor us into your next career opportunity. We want you to grow with us and have an experience...


  • St. Catharines, Canada Hudson’s Bay Full time

    Lead a Brilliant Career. Bring your authentic self to work everyday, and help our customers express themselves, style their home, and live their life in a way that reflects who they truly are. As a brand, we celebrate the differences that make each and every one of us unique because we believe that people shouldn't fit archetypes. So why should your...


  • St. Catharines, Canada Alzheimer Society of Niagara Region Full time

    Position Summary The Operations Coordinator will organize and synchronize the daily operations of the Alzheimer Society with the necessary resources, administrative support and functional equipment required for management and staff to effectively carry out their individual roles. This role will also process assigned referrals coming from the community and...

  • Machine Operator

    1 week ago


    St. Catharines, Canada Quick Plug CA Inc. Full time

    **Quick Plug CA Inc,** a division of the Profile Products family is a growing agricultural manufacturing company that operates in the global rooting substrate market. The Quick Plug Inc. process binds and forms organic materials into high-tech, hydrophilic media. The result is a rooting plug with increased porosity, wicking and water holding properties while...


  • St. Catharines, Canada Goodwill Industries Niagara Full time

    Job Responsibilities: It is expected that the successful applicant will assist with the daily operational duties in support of the Chief Executive Officer. It is expected the successful applicant will be fulfilling the following duties and responsibilities by the end of the project: - Assist with communication from the various departments/locations within...

  • Municipal Operator

    1 month ago


    St. Catharines, Canada City of St. Catharines Full time

    Summary: To perform general labour duties and operate equipment including vehicles (20,000 Gross Vehicle Weight and under), serve as a Patrolman as required, and perform work of the Operations Division for maintenance of roads, sidewalks, watermains, sewers and watercourses, as necessary.Duties and Responsibilities:(These set out the principal functions of...

  • Operations Technician

    3 weeks ago


    St. Catharines, Canada City of St. Catharines Full time

    Summary: The Operations Technician will work collaboratively with the Operations Technologist and Unit Supervisors to provide a wide range of administrative and technical support including: crafting and updating work procedures (i.e. technical writing); preparing related technical calculations and drawings; completing infrastructure inspections and field...