Community Service Technician

2 weeks ago


Toronto, Canada Salvation Army Toronto Grace Health Care Centre Full time

**TORONTO GRACE HEALTH CENTRE**:_**CAREER OPPORTUNITY**_

**Community Service Technician - Remote Care Monitoring**

**Full Time**

**Monday-Friday 9:00am-5:00pm**

The Toronto Grace Health Centre (TGHC) provides, specialized care to those individuals who require Complex Continuing Care, Post-Acute Care Rehabilitation, Transitional care and Palliative Care services. The care and services provided at TGHC help facilitate the patient flow through the health care system and ensures recovery to those individuals who may return to their homes or to Long Term Care (LTC) facilities in their communities. TGHC operates in 3 sites - the Main site (Church& Bloor St), Harbour Lights (Queen & Jarvis Street) houses and a Specialized Care Centre (Victoria Park & Mc Nicoll). Our organization is committed to collaborating with Patients and families in their journey through the health care system effectively supporting their integration back into the community.

Are you passionate about the work you do and the contribution you can make? If so, we have an exciting contract opportunity available and offer a great place to work. We live our values in all that we do and value our staff, volunteers and physicians.

***

**Qualifications**:

- High School Diploma completed or recognized equivalent
- Must have access to a car and have a valid Class G Ontario Driver’s license in good standing
- Applicants must be at least 21 years old
- 1 year of experience delivering to and from medical clinics or pharmacies, or similar technical role preferred
- Ability to learn how to use/configure new equipment and troubleshoot, as needed.
- Experience with older adults and other marginalized populations is an asset
- Comfortable visiting clients’ homes
- Strong computer & software/technical skills
- Excellent English language speaking, reading and writing skills
- Ability to work independently with mínimal supervision
- Exceptional customer service, effectively listen ,strong problem-solving skills,
- flexibility, efficiency and strong time-management skill
- Able to operate GPS for navigation within the GTA (e.g. Google maps, etc.) Comfortable driving in all weather conditions
- Ability to sit, stand, be mobile and operate a vehicle for extended periods of time
- Must have the physical strength, flexibility and endurance required to perform the role, as determined by the needs of the position and based on assessment conducted by Occupational Health Services
- Vulnerable Sector Check from your local police department will be required
- Ability to speak a second language is an asset.

**Main Responsibilities**:

- Operates motor vehicle to make various deliveries throughout the GTA and developing efficient routes within the Greater Toronto Area (as defined by the City of Toronto) to patient homes in a timely manner
- Working with GRTHealth (RCM’s partnering organization) to develop efficient installation and maintenance schedules.
- Prepare, inspect and test equipment, prior to installations, as required.
- Reviewing orders before and after delivery to ensure the orders are complete and the client is satisfied
- Providing exceptional customer experience, addressing client and family concerns regarding the equipment, its functions, and troubleshooting, as required.
- Accurately maintain delivery, installation logs and equipment maintenance
- Complete all documentation in a timely manner
- Demonstrate a professional image, including being professionally attired, with a name badge.
- Adhere to all Personal protective equipmentrequirements as per Infection Prevention and Control
- Perform other duties as required
- Our Core values: Compassion, Respect, Excellence, Integrity, Committed, Cooperation and Celebration_

**Benefits**:

- Company events
- Company pension
- Disability insurance
- Employee assistance program
- Extended health care
- On-site gym
- On-site parking
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Secondary School (required)

**Experience**:

- delivering medical clinics or pharmacies: 1 year (required)

Licence/Certification:

- car = valid Class G Ontario Driver’s license (required)

Work Location: In person

Application deadline: 2023-03-24
Expected start date: 2023-03-24


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