Service Representative

2 weeks ago


Saskatoon, Canada SaskTel Full time

**SERVICE REPRESENTATIVE (SALES/CREDIT SERVICES)**

**Location**: Saskatoon, SK
**Position Type**:Casual Part-Time Positions
**Number of Positions: 7**
**Salary**:$25.86/hour
**Closing Date**:April 14, 2023

**_
- The anticipated start date for these positions is May 1, 2023*_**

**Sales/Credit Services Representative**

Are you passionate about providing an exceptional customer experience? Do you thrive in a fast-paced call center environment? Do you want a job with great perks and benefits? If so, this opportunity is for you SaskTel is looking for a number of energetic and goal-oriented individuals to join our Sales/Credit Services Team. As a member of our Sales/Credit Team, you will identify customers needs, recommend solutions, manage collections and adjustments on customer accounts and ensure customer requirements are met or exceeded.

**Typical Duties & Responsibilities**
- Determines customer needs and requirements in a competitive environment. Initiates/prepares sales proposals as required and recommends optimum service solutions to the customer. Utilizes support personnel as required.
- Sells products and/or services on an initiated and/or demand basis.
- Treats customer accounts to minimize revenue losses, handling legal issues as necessary.
- Negotiates with customers for adjustments to and extensions of credit to their accounts.
- Adjusts/corrects errors and/or omissions on customer accounts. Secures payment on NSF cheques.
- Prepares associated forms (i.e. service orders, etc.) for personal sales activity and those referred from other sales channels. Activates services and/or features on real time basis. Reviews service orders for accuracy.
- Participates in sales campaigns and retention activities on an initiated and/or demand basis.
- Maintains related reports and updates mechanized systems.
- Handles all customer inquiries/complaints and resolves disputes.
- Assists other internal departments as required.

**Training**

The three to four week training program is fully paid and will be scheduled Monday to Friday from 9:30 AM to 5:00 PM. Successful completion of the training program is a condition of employment in order to continue employment as a SaskTel Service Representative.

**Hours and Shift Scheduling**

This position is casual part-time; Hours are scheduled according to business need; however, the majority of Service Representatives typically work an average of 20-25 hours per week. SaskTel schedules employees between the hours of 9:00 AM - 8:15 PM Monday to Friday and 9:00 AM - 5:15 PM on Saturdays. Following the training, you can expect to work a majority of evening shifts as well as 2-3 Saturdays a month. There is an expectation that you need to meet a high percentage of your shift availability.

**What you need**:

- Working knowledge of techniques needed to persuasively promote the sale of products and/ or services.
- Excellent verbal communication skills and the ability to influence, persuade and deal effectively with others in conflict situations.
- Good written communication skills.
- Working knowledge of SaskTel products and services.
- Analytical, problem solving and decision-making abilities.
- Working knowledge of SaskTel systems used in daily job functions.
- Ability to multi-task.
- Successful completion of prescribed training courses.
- Ability to adapt to a constantly changing environment.
- Keyboarding skills 20 WPM

**What you can expect**:

- An acceptable criminal record check is a condition of employment at SaskTel.

**Thank you for your interest in SaskTel.



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