Vice President, Operations, Personal Insurance

5 months ago

Burnaby, Canada HUB International Full time

Who We Are

We are BC’s largest Insurance Broker and looking for individuals to grow with us A career at HUB means your career opportunities are endless. From auto, personal or commercial lines, claims, employee benefits, administration, to becoming a full-time producer or account manager, we have a role for you. Our culture is renowned within the industry, and we value our people. Helping our clients protect what matters most is crucial to who we are, and we are on the lookout for those who share the same passion.

What We’re Looking For

As the Vice President, Personal Insurance Operations, you play a significant role in leading our team of personal insurance advisors. This will be done via multiple distribution channels, including our contact centre, community branch locations as well as our MGA, Colwood Insurance services (at least for the first few months to a year).

In addition to driving positive employee experience and engagement, the role will understand and embrace the value and importance of taking care of all personal insurance risks for our clients in a holistic fashion.

Strong business acumen, collaboration, and communication skills are fundamental as this position requires cooperation with all levels of employees and management in our organization. You also respect and embrace our corporate values of Entrepreneurship, Integrity, Teamwork, Accountability & Service.

**Requirements**:
Level 3 General Insurance License

Nominee qualification an asset

Minimum 7 years of front-line sales and service management

Minimum 3 years of senior leadership

Experience in contributing to strategic direction and implementing plans / actions as it relates to achieving overall revenue, profit, and employee engagement goals

Experience collaborating with various business leaders and problem solving to maximize business performance - Passion for efficiency and optimizing resources is key

Motivated to roll up your sleeves in a fast-paced and ever-changing environment

Strong communication skills, written and verbal

Experience mentoring and developing business leaders

Passion for & obsession for driving excellent client service

Excellent business acumen and entrepreneurial spirit

Nominee qualification

Industry designation preferred (CAIB, CIP, FCIP)

A Day in the Life

Developing business plans that maximize revenue and profitability in all personal insurance distribution channels:
Retail community branch offices (in-person)

Dealership partnership offices (in-person)

Contact centre (phone, digital)

Participating as a key member of the senior management team, directly influencing the business priorities and strategies through leadership and insurance expertise

Creating and executing strategies to drive cross-selling initiatives

Establishing and implementing short-term and long-term departmental goals, objectives, policies, and operating procedures alongside the COO

Driving new business growth in conjunction with VP Sales-Personal Insurance by analyzing business performance metrics, market trends and assuming responsibility for the execution of client retention strategies

Leading and working in collaboration with the VP Sales-Personal Insurance with both the establishment and execution of a service model strategy that will continuously elevate client experience across the various personal insurance channels

Partnering with HUB’s business leaders, key stakeholders, and the learning and development team, execute on strategies in retaining and developing talent

Establishing, executing, communicating, and managing client experience strategy

Executing consolidation strategies across HUB’s PL teams and business channels

Primary on all personal insurer partnerships - in collaboration with CMO and PCMT leader

Managing insurer partner relationships, initiatives, changes, escalations

Partnering on strategic sales initiatives with insurer partners in conjunction with VP Sales
- Personal Insurance and PCMT leader.

Track and manage team metrics and reports to leadership regularly

Where This Can Take You

We invest in our employees We offer hands-on coaching and mentorship, alongside extensive sales training to ensure you succeed, today and tomorrow. Your journey with HUB can open doors to a diverse, rewarding career within the insurance industry and beyond

What We Offer

**Competitive compensation**: Base salary + Industry leading commission structure

Company matching RRSP contributions

Tuition financing and career-related training and development

Customizable flexible benefits options for you and your family

Mental and physical wellness initiatives

A positive, collaborative and team-oriented environment

Ongoing personal and career development

Our Culture Starts with You

We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business

We want you to be INNOVATIVE and open to sharing your ideas

You work with URGENCY while providing a high leve

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