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Support Service Team Administrator

2 months ago

Montréal, Canada Terragon Environmental Technologies Inc. Full time

**Job Description for Field Service Technician**

The Support Service Team Administrator primary function is to provide assistance and support to customers and the Service Team of Engineers and Technicians.

Role and Responsibilities
- Manage all incoming and outgoing MAGS client correspondence, including distribution of any technical documentation and their revision control.
- Facilitate action plans for all client requests and concerns affecting MAGS operation and maintenance (O&M).
- Manage active field unit dashboard while prompting engineering team to generate work plans, documentation, and technical advice for any tracked outstanding issues/requests from clients.
- Manage spare parts inventory, which includes providing and managing quotations and purchase orders to and from clients.
- Generate cost analysis report on the sale of spare parts.
- Generate cost analysis report on existing and future service trips for prediction of expenses and profit from all schedules service trips.
- Manage service trip logistics and serve as contact person for all logístical issues of travelling service team members.
- Assist engineering team and business development team on any other tasks affecting MAGS O&M.

Education & Skills
- 0-3 years of work experience in a similar role
- Bachelor in Business or Economics or another related field. Technical background a plus
- Preferable bilingual
- High-level of attention to detail and accuracy
- Strong customer service
- Proactive and professional when managing customer issues
- Excellent communication skills, both written and verbal.
- Familiarity with computer software, specifically MS Office programs.
- Ability to work independently with mínimal supervision.

**We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.**

**Salary**: $45,000.00-$52,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- Tuition reimbursement
- Vision care
- VRSP

Schedule:

- Monday to Friday

Application question(s):

- Do you have a valid Canadian Work Permit?

Work Location: One location

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