Patient Support Programs Manager

2 days ago

Mississauga, Ontario, Canada SUN PHARMA Full time

Job Purpose

The ideal candidate for this position will be a strategic thinker with a passion for patient care and a drive for success. As the Senior Manager of Patient Services, you will be responsible for leading the development and execution of patient support programs for a portfolio of medicines.

Duties and Responsibilities

  • Lead and manage the daily oversight of assigned patient support programs to ensure seamless delivery of patient services.
  • Effectively manage 3rd party vendor relationships to ensure deliverables are consistently being met, prompt issue resolution, and implementation of any required program changes to drive program efficiencies.
  • Oversee the provision of data analytics to assess patient support trends and effectively evaluate program performance.
  • Provide routine and ad hoc analyses/reporting to keep key internal stakeholders abreast of program trends and relevant insights to drive data-driven decision making.
  • Collaborate with assigned brand teams on an ongoing basis to contribute relevant insights that will drive strategic action aligned to brand objectives.
  • Lead continuous improvement initiatives through the identification of innovative ways to optimize the delivery of program services that ensure patient and customer needs are being met.
  • Provide ongoing strategic direction to contribute to Sun Pharma Canada's overall PSP strategy to deliver best-in-class patient support programs.
  • Ensure optimal governance and compliance in accordance with all applicable laws/regulations and aligned to Sun Pharma's policies and procedures for all assigned programs.
  • Accountability for tracking program expenditures and operational expenses aligned to budgets.

Qualifications

  • 5+ years of related experience in biotech or pharmaceuticals industry with a Bachelor's degree required.
  • 3+ years leading in patient support programs required (experience across multiple therapeutic areas and product lifecycles an asset).
  • Commercial experience (marketing, sales, and/or market access) an asset.
  • Bilingual (English/French) an asset.
  • Exceptional communication skills with the ability to influence and provide recommendations to senior management and brand team partners.

About Sun Pharma

Sun Pharma is committed to building a world-class innovative medicines team of energetic, ethical, and performance-driven professionals that are committed to achieving excellence and are accountable to their assigned objectives.

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