Director, Value

5 months ago

Mississauga, Canada Amgen Full time

**HOW MIGHT YOU DEFY IMAGINATION?**

If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of.

Director, Value & Access - Patient Services Lead

**Live**:
**What you will do**

Let’s do this. Let’s change the world. We are seeking a strong, dynamic & patient-focused leader with broad experience in PSP management & knowledge of the Canadian PSP & access landscape to lead Amgen Canada’s Entrust Patient Services team and portfolio of PSPs. Reporting to the Executive Director, Value & Access, the **Director, Patient Services **will lead the strategic direction & oversight of Amgen Canada’s Entrust Patient Services to deliver value-add, differentiated PSPs that optimize patient access to Amgen cross-therapeutic portfolio products, and enhanced stewardship of patient care.

**Role & Responsibility**:

- Provide strong leadership to define & drive the execution of strategic direction of Entrust portfolio Patient Support Programs and access services
- Critically assess short, medium, & long-term external and internal strategic opportunities and create a strong strategic plan focused on identified prioritized areas for growth that will generate a differentiating customer experience
- Drive prioritized tactical execution to optimize patient access to products, in collaboration with Commercial teams, in line with product life cycle management
- Lead Patient Services team, and foster internal cross-functional & external partner collaboration to deliver PSP service excellence & optimized portfolio services based on a deep understanding of moments that matter for patients/HCPs along the patient journey
- Deliver continuous evaluation/interpretation of analytics insights & evolving market dynamics to adjust the PSP service excellence to deliver greater patient/HCP satisfaction
- Drive innovation, acceleration and expansion of Patient Services digital assets to enhance customer and patient journey experience
- Develop plans in alignment with internal partners to enhance sophistication in end-to-end PSP journey analytics & reporting
- Lead development of PSP sourcing strategy in collaboration with GSS, including RFP, contracting and negotiation with external PSP/specialty pharmacy vendors
- Drive vendor performance & PSP productivity in accordance with vendor SLAs/KPIs
- Demonstrate accountability to effectively prioritize, allocate and manage financial resources for portfolio PSP operations, financial assistance & free goods programs
- Provide business owner oversight Entrust CRM platform & associated compliance/privacy safeguarding and ensure rigorous adherence to PSP compliance & pharmacovigilance obligations

**Win**:
**What we expect of you**

**Basic Qualifications**:
Bachelors degree and 8 years of pharmaceutical industry experience

5+ years of Patient Support Program Management experience

**Preferred Qualifications**:

- The preference is for a strong leader with broad knowledge and experience managing PSPs & high functioning teams in the Canadian market landscape.
- Critical thinking and execution excellence skills
- Strong people leader across multiple disciplines driving a performance based culture
- Demonstrated commercial foresight & experience with strategic brand planning
- Experience in overseeing PSP CRM (Salesforce) and Communication system integration
- Strong knowledge of omni-channel communication principles and experience in leading commercialization of digital assets to consumers
- Experience managing performance of external vendor partners
- Ability to collaborate & work cross-functionally
- Ability to prioritize, direct, and manage multiple interdependent complex deliverables
- Exceptional organizational time management skills
- Forecasting & budgeting experience
- Demonstrated excellent, context-specific and adaptive communication and presentation skills across a variety of audiences and situations
- Strong knowledge of regulatory, legal & compliance requirements pertaining to PSPs & pharmaceutical industry
- Impeccable ethics and integrity operating in a highly regulated environment

**Thrive**:
**What you can expect of us**

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

**for a career that defies imagination**

In our quest to serve patients above all else, Amgen is the first to imagine, and the last to doubt. Join us.

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