Manager, Patient Care Contract Management

1 week ago

Mississauga, Canada Home and Community Care Support Services Full time

**Job Description**:
**_CARE AND BE CARED FOR - THIS IS YOUR HOME_**:
Are you an experienced Contract Manager seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a Manager, Patient Care Contract Management, you will be responsible for managing, monitoring and evaluating Service Provider (“SPO”) and Vendor performance in accordance with service agreements and ministry-defined goals. You will also provide direct supervision and oversight of designated members of the team.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

What will you do?
- Functions as the Contracts Team contact with contracted SPOs and vendors on issues related to interpretation and implementation of contractual and performance specifications; Resolves relates issues as they arise.
- In conjunction with Director, manages contracted SPO and Vendor performance and or service agreements according to established Government/ministry directives and Home and Community Care Support Services goals and objectives
- In conjunction with Director, participates in and supports negotiation of agreements with contracted service providers and vendors and contributes to the development of related policies, procedures or strategies for performance management
- Reviews and validates performance reports, determines performance against contract specifications and makes recommendations to address emerging issues or for remedial action.
- Designs appropriate methods or tools to monitor and evaluate contracted SPOs and vendors performance from multiple perspectives including financial management and service quality
- In conjunction with the Director, supports the resolution of significant contract compliance events, patient risk events or escalated complaints involving contracted SPOs and Vendors.
- In conjunction with the Director, leads Performance audits of contracted SPOs and Vendors
- Manages the effective and efficient distribution and utilization of team members and other human resources’ responsibilities as needed
- Undertakes other duties as assigned, including backfilling for comparable Manager roles in other HCCSS geographies

What must you have?
- University degree (in a health discipline, Health Administration, Business Administration or a related field (or equivalent combination of education and experience)
- 5-7 years experience in the healthcare sector
- Experience participating in the negotiation of agreements and conflict resolution
- Experience performing evaluations, interpreting and analyzing performance data, including financial and quality indicators
- Demonstrated knowledge of concepts, leading practices and procedures in contract management, ideally in the Home and Community Care Support Services sector or with complex service-delivery contracts in the broader health care industry.
- Knowledge of contract law and related legislation
- Self-directed with an ability to organize, plan, prioritize and multi-task
- We have a mandatory COVID-19 vaccination policy. As a condition of employment, all employees are required to submit proof of COVID-19 vaccination status prior to start date

What would give you the edge?
- Masters level degree
- Experience in a management role

What do we offer?

**We know wellness is supported with work-life balance.** In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan

Who we are

**We are Home and Community Care Support Services, ready to serve every person in Ontario.** We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

**If you’re interested in driving excellence in care and service delivery**, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment
- We thank all applicants for their interest; however, only those selected for an interview will be contacted._

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