Service Coordinator

4 weeks ago

Sarnia, Canada Ainsworth Full time

If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth (a GDI company) team today

Position Summary:
**Responsibilities**:

- Professionally answer phones within specified response time targets, and accurately document customer requests for service in service management system.
- Prioritize and dispatch work orders to field service personnel in order to complete scheduled and unscheduled demand service work to meet service quality and responsiveness targets.
- Interface with customers and other departments as necessary to ensure successful completion of service and resolution of service issues identified throughout the service delivery process.
- Follow up with customers and technicians when additional information is required, including documentation of service work performed.
- Log field service procurement card purchases daily to ensure all purchases are properly recorded in JDE.
- Work order pricing for costing department.
- Estimate, Prepare and deliver Small Quotations
- Act in a professional manner to reflect positively on Ainsworth.
- Timely processing of completed work orders.
- Adhere to all company policies and procedures.
- Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
- Adhere to the Company’s Quality System operating procedures.
- Perform other duties as assigned by Management.

Qualifications:

- Post-secondary education in related area of study or equivalent.
- 2-4 years relevant experience in a related environment. HVAC/Plumbing/Sheet Metal/Building Automation/Construction industry knowledge would be an asset.
- Proficient computer skills
- Proven ability to communicate effectively with a diverse group of internal and external individuals
- Proven systematic and organized approach to multi-tasking
- Demonstrates ability to work independently to complete assigned tasks with minimum supervision.
- Working knowledge of the English language both written and oral.
- Demonstrated ability to meet deadlines and prioritize a heavy workload.
- Professional, friendly, exceptional interpersonal skills.
- Provides service to both internal and external customers

**Why work at Ainsworth?**

Ainsworth is growing at an unprecedented rate and to help attract and retain top talent, we provide benefits on your first day with us. We offer a wide variety of benefits including the following:

- **Benefits**:_ Comprehensive health, dental and medical benefits, including wellness supports, RRSP matching and generous vacation
- **Growth**:_ In-house training and development, access to LinkedIn Learning and other professional development opportunities, Employee performance-based bonus program, where applicable
- **Rewards**:_ Service milestones and peer recognition plus Employee Discounts and Incentives
- **Diversity**:_ An inclusive organization that embraces diversity and belonging; work in a great team atmosphere with future potential for promotion within company

Ainsworth is an integrated multi-trade company, offering end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country **Join us. Make a difference**.

INDON

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Sarnia, ON: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Do you have experience in the HVAC or Plumbing or Sheet Metal or Building Automation or Construction industry?
- Are you proficient in the English language - both written and oral?
- Do you now or in future require Ainsworth to sponsor you?

**Experience**:

- service management system: 2 years (required)

Work Location: In person

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