Guest Service Manager

1 month ago


Ottawa, Canada DoubleTree by Hilton Downtown Ottawa Full time

**Job Overview**

Responsible for delivering exceptional service to every guest by providing memorable experiences and going the extra mile. Collaborates effectively with team members both within and outside the department. Additionally, assists the Front Office Manager in ensuring the Front Office operates efficiently and smoothly. Under the Front Office Manager’s supervision, trains, directs, and leads the Front Office staff, fostering thoughtful and meaningful guest interactions while adhering to established internal controls, programs, and policies

**Report to**: Front Office Manager

**Key Responsibilities**:

- Deliver exceptional guest service to hotel guests by warmly greeting them and efficiently managing the check-in and check-out processes.
- Address guest inquiries throughout their stay with a friendly and effective approach.
- Uphold general housekeeping standards and promote adherence among the team.
- Supervise guest services and actively respond to feedback.
- Train team members in delivering outstanding guest service and resolving issues effectively.
- Manage guest inquiries, complaints, and special requests with prompt attention.
- Collaborate with various departments to ensure a cohesive guest experience.
- Track guest satisfaction metrics and devise strategies for improvement.
- Proactively address service-related issues to strengthen guest loyalty.
- Resolve guest complaints and issues swiftly and professionally.
- Assist in managing staff schedules, training, and performance evaluations.
- Develop and promote loyalty programs to increase guest retention and encourage repeat visits.
- Support the planning and execution of special events or promotions to enhance guest experiences.
- Serve as Duty Manager in the absence of senior management.
- Perform additional duties as required.
- Demonstrate initiative, self-motivation, attention to detail and organizational abilities
- Ability to work with mínimal supervision; be team oriented
- Multitasking ability; ability to work in high volume, pressure situations
- Experience in face to face customer service
- Ability to problem solve; follow policy/procedures
- Ability to communicate effectively in both official languages (English, French) preferred
- Open availability requiered for AM/PM shifts, holidays and weekends, and nights might be required
- Minimum 2 years’ experience in a Front Desk/Guest Service Supervisor role within a hotel environment.
- OnQ PMS knowledge is an asset

Join us in creating memorable experiences for our guests by providing outstanding service in every interaction

**Benefits**:

- Dental care
- Discounted or free food
- Paid time off
- RRSP match

**Experience**:

- hotel management/supervisor: 2 years (required)

Work Location: In person

Application deadline: 2024-10-28



  • Ottawa, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consulant** **to join our Guest Services team!** **(Ottawa)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...


  • Ottawa, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Bilingual Guest Experience Centre Consulant** **to join our Guest Services team!** **(Ottawa)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East...

  • Guest Services Manager

    6 months ago


    Ottawa, Canada Holiday Inn Ottawa Downtown Parliament Hill Full time

    **Job Summary** The incumbent is responsible for Managing and participating in the day to day operation of Guest Services & Front Desk: carries out reporting, trains and supervises new staff. In turn maintaining high standards of quality, revenue management, inventory cost control and ensuring guest and employee satisfaction. **Major Duties and...

  • Guest Service Manager

    3 months ago


    Ottawa, Canada Shoeless Joes Vaughan Full time

    The Perfect Guest Experience is more than a warm smile and welcoming atmosphere. Our people are what bring a dining experience to life for our Guests. The creation of our menu items, a welcoming greeting, and service that makes a genuine connection is what has a Milestones’ Guest looking forward to their next visit. **This is your opportunity to be a part...

  • Guest Services Manager

    5 months ago


    Ottawa, Canada Germain Hotels Full time

    We're looking for a Guest Service Manager who can easily build relationships and create a strong "synergy" within our service teams. This guest satisfaction enthusiast will use his or her dynamism and know-how to ensure smooth, efficient coordination of all our hotel's operations in terms of reception, reservations, night auditing, concierge services and...


  • Ottawa, Ontario, Canada Holiday Inn, Ottawa East Full time

    Job SummaryWe are seeking a Guest Services Manager to join our team at Holiday Inn, Ottawa East. This is a permanent position that requires a strong focus on customer satisfaction and team leadership.Key ResponsibilitiesEstablish and maintain high standards of customer serviceSupervise and coordinate the work of guest services staffPerform tasks such as...

  • Guest Services Manager

    6 months ago


    Ottawa, Canada Germain Hôtels Full time

    We're looking for a Guest Service Manager who can easily build relationships and create a strong "synergy" within our service teams. This guest satisfaction enthusiast will use his or her dynamism and know-how to ensure smooth, efficient coordination of all our hotel's operations in terms of reception, reservations, night auditing, concierge services and...

  • Guest Service Manager

    6 months ago


    Ottawa, Canada The Metcalfe Hotel Full time

    The Metcalfe Hotel delivers in Ottawa an understated luxury to world travelers by showcasing our rich building history and connecting to the current culture, community, and people that make Ottawa a lively 21st century capital city. Newly fully renovated and now part of the Gray Collection, our hotel is now entering a new era. RESPONSIBILITIES - Responsible...

  • Guest Service Manager

    1 month ago


    Ottawa, Ontario, Canada Germain Hôtels Full time

    We are seeking a Guest Service Manager to join our team at Germain Hôtels. As a key member of our service team, you will be responsible for ensuring exceptional guest satisfaction and quality of experience through anticipation of needs, timeliness, recognition, and effective complaint management.Key Responsibilities:Actively participate in the management...


  • Ottawa, Canada Hotel Alt Ottawa Full time

    **JOB SUMMARY** The Assistant Guest Service Manager (AGSM), under the direction of the Guest Services Manager (GSM) is responsible for assisting with the contribution to the delivery of the highest level of guest service and ensuring that standards are maintained for all position within the Front Office. The AGSM supports the GSM in guiding all front desk...


  • Ottawa, Ontario, Canada Brookstreet Hotel Full time

    About Brookstreet HotelBrookstreet Hotel is a leading hospitality provider, committed to delivering exceptional guest experiences. Our team of dedicated professionals is passionate about creating unforgettable moments for our guests.Salary InformationThe estimated salary range for this position is $60,000 - $80,000 per year, depending on experience and...

  • Duty Manager

    6 months ago


    Ottawa, Canada Marriott Ottawa Full time

    **DUTY MANAGER** **BE PART OF MARRIOTT OTTAWA’S FUTURE** Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and hotels. Our company culture is built on collaboration. A nimble team where...

  • Guest Service Agent

    4 weeks ago


    Ottawa, Canada Quality Inn Full time

    **Job Summary** **Responsibilities** - Greet and welcome guests upon arrival with a friendly demeanor. - Manage front desk operations, including check-ins and check-outs. - Handle guest inquiries and provide information about hotel services and local attractions. - Maintain accurate records of guest information and reservations using hotel management...


  • Ottawa, Canada Westmont Hospitality Group Full time

    **Job Summary** The incumbent will assist in Managing and participating in the day to day operation of Guest Services & Front Desk: carries out reporting, trains and supervises new staff. In turn maintaining high standards of quality, revenue management, inventory cost control and ensuring guest and employee satisfaction. **Major Duties and...


  • Ottawa, Canada Arc. The Hotel Full time

    Currently looking to hire a full time Guest Service Representative. Must be available for all shifts, AM (7am to 3pm), PM (3PM - 11PM) And Overnight (11PM - 7AM). **Guest Service Representative** The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s...


  • Ottawa, Canada Westmont Hospitality Group Full time

    The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance...

  • Guest Service Agent

    6 months ago


    Ottawa, Canada Marriott Hotel Full time

    **GUEST SERVICES AGENT** **REPORTS TO**:Guest Services Manager **BE PART OF MARRIOTT OTTAWA’S FUTURE** Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality....


  • Ottawa, Canada Westmont Hospitality Group Full time

    **Guest Service Representative** The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely...


  • Ottawa, Canada Holiday Inn Ottawa Downtown - Parliament Hill Full time

    **Guest Service Representative is needed starting immediately with weekday and weekend availability.** The Guest Service Representative is responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the...


  • Ottawa, Canada Hilton Garden Inn and Homewood Suites,Ottawa downtown Full time

    **Join Us Today!** The Hilton Garden Inn and Homewood Suites by Hilton Ottawa Downtown, conveniently situated in downtown Ottawa, is steps from Parliament Hill with LRT transportation at the hotel’s front door for easy access to many points of interest including festival venues. The hotel features 171 extended-stay guest rooms under the Homewood Suites by...