Customer Service Representative

1 month ago


Burlington, Canada The Simple Investor Real Estate Group Inc Full time

**Job description**

Looking for an exciting opportunity in a well-established and growing company? The Simple Company is a multi-million-dollar organization in its 14thyear of business and is launching a new Division - **The Simple Landlord**. We are seeking two (2) **Customer Service Representatives** who will be responsible for acting as brand ambassadors and developing strong customer relationships for this newly launched division.

These are full-time permanent roles with an opportunity for career growth within the company as we value each employee’s contributions and efforts towards our success.

**WHY JOIN US?**
- Be part of a growing company that is a leader in the industry. The future you’ve been looking for starts here.
- Competitive salary and benefits package including coverage for medical, dental, paramedical and vision.
- Great working environment committed to helping you succeed.

**The Role**
- Establish and maintain excellent customer relations. Communicate with clients to provide effective, timely solutions and support.
- Quickly identify and solve problems to address account inquiries while providing technical and troubleshooting support.
- Identify customer needs in order to recommend the appropriate product or service.
- Learn the software systems used by the company and products to be able to communicate effectively with incoming inquiries and answer questions from customers.
- Handle customer complaints by providing solutions and work with colleagues when necessary to resolve customer complaints.
- Provide reporting and administrative support to the sales, operations and technical teams.
- Compose and/or edit/distribute letters, memos, reports, and other correspondence on time. Keep track of when recurrent reports are due and meetings are scheduled, including maintaining lists of recipients and/or participants.
- Set up and maintain files.
- Inform clients on new release products and policies.
- Provide feedback to the management team to help improve business processes.
- Assist in office administration tasks as required.

**Requirements**:

- 2+ years of customer service experience
- Excellent interpersonal skills and communication - both oral and written
- Ability to prioritize tasks independently.
- Customer service orientated.
- Organizational and time management skills
- Ability to work well independently and in a team environment.

**Schedule - 7.5-hour shift**

**Work Location - Burlington**

**Salary**: $40,000.00-$47,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- Customer Service : 2 years (required)

Work Location: In person



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