Dispatcher
1 week ago
**Located in Ottawa, Ontario, Central Precast** was established in 1956 and began manufacturing precast concrete products for the general construction industry. The product line and manufacturing facility grew to include landscape, utility products, manholes, concrete poles, steps, barriers, and architectural panels. As the product line expanded, new companies were formed to focus on their specific industries, and **The Precast Group **was formed. Central Precast is part of The Precast Group, collectively, we are the most diverse producers of precast products in Ontario. The Precast Group has three manufacturing operations: Central Precast, M Con Products and Utility Structures Inc. Our mission is to meet the demands of our customers and employees, under a safe working environment, where service and quality are at the forefront.
When you work at Central Precast, you can be sure you'll receive excellent training, continual investment in your personal development and a clear path to growth. We're always on the lookout for team players who are positive, motivated, and willing to learn - we build teams and trust through honest relationships, responsible actions, and hard work.
**We have an immediate opening for a Dispatcher.**
Come join a growing family that values respect and integrity. We are looking for motivated and positive individuals to grow with our team
The **Dispatcher **prepares, organizes and tracks deliveries to customers ensuring effective coordination of drivers, yard and plant personnel to meet customer delivery requirements. This role also assists walk-in customers, defining materials requirements and supports the inventory control process as required.
**Responsibilities**
- Organize and coordinate deliveries using a combination of our fleet and the use of a transportation broker
- Prepare and coordinate timely and cost-effective delivery routes and maintain contact with drivers throughout the day.
- Collaborate with co-workers to modify daily routes/deliveries to accommodate the needs of our customers.
- Act as a communication liaison with drivers and yard foreman through the two-way radio and cell phone
- Cultivate strong relationship with drivers and customers to reduce the stress that comes with last minute schedule changes
- Receive and dispatch orders for products
- Assist customers at the counter and over the phone
- Prepare loading bills, delivery tickets and/or invoices as required
- Take customer orders over the phone and/or in person and calculate customer material requirements
- Answer incoming calls and assist or direct calls as required
- Complete and maintain documents generated as required
- Prepare Point of sale (POS) daily cash receipts log
- Participate in physical inventory count as required
**Qualifications**
- High School Diploma with a minimum of 2 yrs. experience in dispatching ideally within the building materials or related work environment
- Proven problem-solving skills to be able to prioritize between competing tasks and think quickly on your feet with a decisive and assertive style
- Strong communication skills including the ability to listen and speak clearly and effectively to others by radio and phone
- Proven customer service orientation demonstrating a positive and professional attitude towards customers at all times
- Works well under pressure with a proven ability to multi-task, prioritize and manage time effectively
- Effective leadership skills and ability to effectively adapt to change demonstrating a high level of flexibility
- Keen attention to detail and effective organizational skills
- Enthusiastic and dependable with a commitment to quality work and initiative including identifying/reporting errors and taking the necessary action to prevent recurrence
- Collaborative personality that demonstrates teamwork and respect within the workplace
- Proficient in Microsoft Office (Outlook, Word and Excel)
- Bilingual (English & French) is an asset
**Job Types**: Full-time, Permanent
**Benefits**:
- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Overtime pay
Ability to commute/relocate:
- Nepean, ON K2E 6V2: reliably commute or plan to relocate before starting work (required)
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