Dispatcher / Delivery Co-ordinator

2 weeks ago


Nepean, Canada Dow Honda Full time

Dow Honda is looking for a **Dispatcher/Delivery Coordinator to join our dynamic team. This is your opportunity to become part of a great Honda family while working in a premium dealership that offers a friendly, professional, and team-oriented environment. As Ottawa’s first Honda dealership,** we have been proudly serving the Ottawa area for over 50 years.

As the **Dispatcher/Delivery Co-Ordinator,** you will be responsible for working in direct tandem alongside the Service Manager and Service Advisors, while also acting as the Service Departments liaison with the Sales Department for new and used vehicle deliveries. Excellent communication and organization skills are essential elements for success in this role.

**Key Responsibilities**:

- Monitor and distribute electronic work orders for customers and internal sales vehicles to the technicians.
- Oversee daily capacity operations utilizing workflow management, available hours to sell, and additional work approved from estimates.
- Create, track, modify, and close all internal work orders for new and used vehicles.
- Generate electronic estimates for the used vehicle department.
- Monitor and manage drive-thru traffic when required.
- Assist with customer work orders in crisis situations as determined and designated by the Service Manager.

**Qualifications**:

- Foster a positive and collaborative work environment, promoting teamwork and employee engagement.
- Collaborate with other departments to ensure seamless customer experiences.
- Strong leadership and communication skills with the ability to motivate, inspire, and assist in the overall growth and prosperity of a team.
- In-depth knowledge of automotive service operations, including diagnostics, repairs, and maintenance.
- Experience with using dealership management software, preferably PBS but not mandatory.
- Exceptional problem-solving abilities.
- Wherewithal to prioritize duties while working in a fast-paced environment.
- A valid driver’s license with a clean driving record.

**What we offer**:

- An extensive company benefits plan.
- Reasonable work schedule
- Ongoing training and professional development opportunities.
- Employee discounts on vehicles, parts, and services.
- Competitive wages

Pay: $48,000.00-$50,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- dispatching: 1 year (required)

Work Location: In person


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