Service Support Representative
2 days ago
Company:
Finning Canada
Number of Openings:
1
Worker Type:
Permanent
Position Overview:
The Regional Service Support Representative is a key member of the Customer Support Operations team responsible for the strategic customer management, repair scope development, quoting, and project management of technical repairs and service in both the shop and field. This role will require travel to Estevan and Regina branches.
As the Service Support Representative, you are accountable for ensuring that service and repairs are provided in the most cost effective and efficient manner, while ensuring an exceptional customer experience.
We are looking for people who are passionate about providing exceptional customer service, building relationships and have a keen interest and aptitude for equipment repair and maintenance.
We look forward to you joining our team
**Job Description**:
- Provide advice and guidance on customer service requests; troubleshoot and identify customer issues and provide recommendations on repairs
- Research, develop and provide estimated completion date based on identified scope of work
- Recommend and provide alternate solutions or options to the customer
- Manage all customer service and warranty repair process including ensuring compliance with service-related policies (WO signing, travel, etc.)
- Develop and deliver detailed work breakdown structure, with defined tasks, resource requirements and schedule
- Develop a communication plan to ensure a clear understanding of service requests, timelines, and deliverables, incorporating all key stakeholders
- Engage with service supervisors to participate in pre, mid and post job meetings as well as daily scheduling / planning meetings with key stakeholders, ensuring a strong customer experience
Qualifications:
- 3 - 5 years of experience in technical service, parts, warranty or repair from a dealership or similar industry, prior Caterpillar product line preferred
- Completion of technical training and education in a relevant area such as Heavy Equipment Technician (HET) or other disciplines would be an asset
- Blue Seal certification would be beneficial
- Strong communication (both verbal and written)
- Demonstrated mechanical aptitude, project management and prior customer service experience
- Project Management training (PMP) would be an asset
- Strong business and financial acumen, the ability to develop budgets/estimates and manage costs/identify risks
Note:
- This is a regional role that will work 3 days per week out of our Estevan branch, 2 days per week out of our Regina branch
- Occasional support and travel to our facilities in Swift Current, Saskatoon, or Tisdale may also be expected
- Permanent, full-time role
- Competitive salary, pension, and benefits
- Employee Share Purchase Plan and RRSP options
- Paid vacation
- Training opportunities to learn about Caterpillar equipment
-
Customer Service Representative
3 months ago
Regina, Canada Glacier Glass Service Ltd Full time*Job Summary* As a Customer Service Representative, you will be the first point of contact for customers, assisting them with their inquiries, resolving issues, and providing exceptional service to ensure customer satisfaction. *Duties* - Assist customers with order placement, tracking, and returns - Upsell products or services to increase sales revenue -...
-
Customer Service Representative
6 months ago
Regina, Canada Steel-Craft Door Sales & Service Ltd. Full time**Your Opportunity** Steel-Craft recognizes employees as individuals with different interests, abilities, needs, and values. We provide a positive environment that respects this individuality and allows for meaningful opportunities for personal development and satisfaction. **Position** Customer Service Representative - Regina, SK **Key...
-
Customer Service Representative
5 days ago
Regina, Canada Steel-Craft Door Sales & Service Ltd. Full time**Your Opportunity** Steel-Craft recognizes employees as individuals with different interests, abilities, needs, and values. We provide a positive environment that respects this individuality and allows for meaningful opportunities for personal development and satisfaction. **Position** Customer Service Representative - Regina, SK **Key...
-
Customer Service Representative
3 days ago
Regina, Canada Steel-Craft Door Sales & Service Ltd. Full time**Your Opportunity** Steel-Craft recognizes employees as individuals with different interests, abilities, needs, and values. We provide a positive environment that respects this individuality and allows for meaningful opportunities for personal development and satisfaction. **Position** Customer Service Representative - Regina, SK **Key...
-
Customer Support Representative
2 months ago
Regina, Canada Information Services Corporation Full timeCompany Name: Information Services Corporation Location: Regina, Saskatchewan Status: Full-time, Permanent (2), Temporary - 12 months (1) Job Close Date: November 15, 2024 SGEU: Level 6 $27.05 - 32.90 We are ISC, an industry leading employer with a global presence. We provide registry and information management services for public data and records to...
-
Customer Service Representative
6 months ago
Regina, Canada BMRK Group Full time**i Customer Service Representative**: - Competitive Salary + Benefits**: - Regina Based**: - Great Culture!** We're looking for a dedicated Customer Service Representative to join our team in Regina. At our company, we're committed to setting new standards in the agricultural equipment industry and making a positive impact. Join us and be part of a team...
-
Customer Sales Representative
2 months ago
Regina, Canada Steel-Craft Door Sales & Service Ltd. Full time**Your Opportunity** Steel-Craft recognizes employees as individuals with different interests, abilities, needs, and values. We provide a positive environment that respects this individuality and allows for meaningful opportunities for personal development and satisfaction. **Position** Customer Sales Representative - Regina, SK **Key...
-
Deposit Support Representative
1 week ago
Regina, Canada Conexus Credit Union Full timeAt Conexus, it’s not what we do, it’s how we do it._ Are you ready to make a move and work for a company who puts the financial well-being of its members first? It’s not just something we say at Conexus. It’s a promise delivered by our 900 employees each day. We are passionate about our members’ financial health, and our employees reflect that...
-
Administrative Assistant
7 months ago
Regina, Canada Regina Police Service Full time**Key Responsibilities** **Under the direction of the Officer in Charge, provides administrative support to Support Services personnel and liaison duties for the department.** (1) Prepares and processes a variety of material and information for the Support Services division. (2) Creates and maintains time schedules for officers on CARM. (3) Answers or...
-
Customer Support Representative
6 months ago
Regina, Canada Brandt Full timeBrandt is currently seeking a Customer Support Representative in the commercial vehicle industry for our Regina Customer Contact Center location. This position is responsible for placing new customer Parts orders, following up on existing orders, confirming the availability of inventory and responding to pricing inquiries to support our network of branch...
-
Customer Service Representative
5 days ago
Regina, Canada 49 North Lubricants Full timeThe Customer Service Representative is essentially a "quarterback" for the customer experience with our company. This role ensures that the customer's buying journey with 49 North is exceptional, from initial contact to delivery or response. You are the front line for much of the customer's interactions with the company, and an integral conduit between sales...
-
Business Development Manager
4 weeks ago
Regina, Canada EXECUTIVE MAT SERVICE Full time**Join Our Team at Executive Mat Service!** **Position**: Business Development Manager / Operational Support **Location**: Regina/Saskatoon Branch, Saskatchewan **Are you ready to take your career to the next level? Do you have a passion for sales and a knack for operational excellence? If so, Executive Mat Service is looking for you!** **Who We Are**:...
-
Day Program Support Worker-ft
7 months ago
Regina, Canada TurningLeaf Community Support Services Full time**ABOUT US** Turning Leaf is a non-profit, charitable organization that provides person-centered, crisis and treatment services to low and high-risk vulnerable and marginalized individuals living with mental illness and intellectual challenge in our community. Turning Leaf’s support is customized to every individual’s needs and risk level. We offer...
-
Customer Service Representative
1 week ago
Regina, Canada U-Haul Full timeLocation: 1535 Park St, Regina, Saskatchewan S4N2E9 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive team to be...
-
Customer Support Representative
1 week ago
Regina, Canada Information Services Corporation Full timeCompany Name: Information Services Corporation - Job Description - SGEU Level 6 $25.55 - $31.08- Information Services Corporation (ISC) is hiring two (2) Customer Support Representatives on a permanent full-time basis.- About us: - ISC (TSX:ISV) is the leading provider of registry and information management services for public data and records. Throughout...
-
Customer Service Representative
7 months ago
Regina, Canada REEF Parking Full time**Customer Service Representative** Hours: Full-Time, Monday - Friday, 8AM - 4PM Pay: $17.00 per hour based on experience Location: 1800 11th Ave Regina, SK **Who You'll Work For?** REEF's mission is to connect the world to your block. We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services,...
-
Technical Service Representative
7 months ago
Regina, Canada Shermco Industries Full time_**About Shermco**_ - Since 1974, Shermco has become North America’s largest and fastest growing NETA-accredited electrical testing organization. Our focus is to make sure electrical power systems are functioning properly and safely. Add to that our Professional Engineering Group, Rotating Machinery Division, Renewable Energy Services, and Field Repair and...
-
Customer Support Representative Ii
1 month ago
Regina, Canada Harvard Developments Corporation Full timeHarvard Developments is hiring a Customer Support Representative II in Regina to join its Harvard Service team in providing an exceptional customer service experience. Are you a highly motivated individual who understands the value of customer service? A confident, friendly, mature, and professional person is perfect for the position we are...
-
Technical Service Representative
7 months ago
Regina, Canada Shermco Industries Full time_**About Shermco**_ - Since 1974, Shermco has become North America’s largest and fastest growing NETA-accredited electrical testing organization. Our focus is to make sure electrical power systems are functioning properly and safely. Add to that our Professional Engineering Group, Rotating Machinery Division, Renewable Energy Services, and Field Repair and...
-
Customer Service Representative
7 months ago
Regina, Canada Kreos Aviation Full time**Kreos Aviation Inc.** **Customer Service Representative** We are currently scouting a member to join our team as a Casual Part-time Customer Service Representative (CSR) for evenings and weekends. FBO CSRs act as the first impression for all charter, fuel and FBO Customers. The individual in this position must have the ability to provide engaging,...