Service Specialist

3 weeks ago

Brampton, Canada Rogers Full time
Service Specialist

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Messaging & VAS DevOps- Service Specialist
Who we're looking for: We are looking for Service Specialist who will report to the Manager Messaging & VAS DevOps, as part of the End to End Wireless Services group within the Network Engineering Department.
The Service Specialist is responsible for providing technical support for Rogers Messaging platforms and services, focused on delivering industry-leading customer experiences.

What you'll do:
As a Service Specialist your accountability is to support, optimize and grow the following Rogers Wireless services on its evolving network, including 5G: SMS, MMS & Voicemail Messaging, Email Relay Services, Spam & Abuse control and Wireless Device Management Platforms.
Tasks you will be responsible for or lead include the following:
  • Perform maintenance, updates, upgrades, and support for above services, platforms and their evolutions
  • Provide rotating 24x7 On-Call support as scheduled
  • Support change/corrective/other activities during Maintenance Windows as scheduled
  • Conduct analysis of alarms and investigate service affecting conditions without delay
  • Work collaboratively with Engineering, Project Management, Product teams, other stakeholders in Rogers and vendors/partners to deliver network changes supporting customer and Rogers' needs
  • Conduct acceptance and integration of new platforms, services, and applications
  • Ensure all supported services & platforms are compliant to Rogers Information Security Standards
  • Ensure timely completion of all administrative tasks, such as timekeeping, corporate requirements, etc.
  • Actively troubleshoot to resolve service or platform issues, working cross-functionally
  • Provide inputs to Management for vendor SLAs, performance, and cost-optimization opportunities
  • Drive Service Level improvements through Automations, KPI optimization & Operations Modernization
  • Mentor and support the Network Operations Centre, Consumer & Enterprise Technical Support, and their staff
  • Identify under-utilized, obsolete, redundant hardware, software, and services
  • Adopt machine learning & artificial intelligence to drive Operational Excellence
  • Continually evaluate your skills and identify growth & personal development opportunities

What you bring:
  • Self-motivated individual with a high sense of accountability
  • Works with integrity - consistent in what is said and done, always the right way
  • Fluent in written and spoken English; effectively communicate both, technically and in plain language, as needed
  • Works collaboratively and fosters collaboration; builds trust
  • A Technical diploma/degree in Telecom or related field or at least 5 years relevant work experience
  • Experienced in carrier-grade Cloud-based telecom services or related environments (development or production)
  • Solid fundamentals in TCP/IP, networking, and security
  • Medium to Advanced level Server (Linux/UNIX, Active Directory) skills
  • Medium to Advanced knowledge of leading Hypervisor and/or Container-based virtualization, preferably in telecom
  • Experience with VMware, OpenStack, Docker, Containers, Kubernetes, etc.
  • Medium to Advanced knowledge of telecom service flows for messaging and servers/platforms (SMSC, MMSC, Voicemail, Anti-Spam, MSC, MGW, ADC, EIR,etc.)
  • Beginner to Medium knowledge of scripting, Powershell, Python, other programming/scripting languages
  • Knowledge of telecom & networking industry standard (3GPP/IETF/ITU-T/ANSI) interfaces & protocols
  • Takes initiative to identify and resolve issues not yet detected
  • Knowledge of Machine Learning & Artificial Intelligence fundamentals relevant to telecom network evolution
  • Knowledge of OSS/BSS and tools such as Remedy, Dynatrace, Netscout, NGenius, Splunk, Business Objects, ENIQ, Netstat, BMC Patrol, vCentre, Horizon, Ansible, Kubernetes, CNOM, etc.
  • Relishes the opportunity to deliver operational excellence in a high-pressure role
  • Treats tough situations as opportunities to deliver great customer & business outcomes

What's in it for you?
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:
Competitive salary & annual bonus:
  • Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.

Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
Paid time off for volunteering
Company matching contributions to charities you support
Growth & Development Opportunities:
  • Self-driven career development programs (E.g. MyPath program)
  • Rogers First: priority in applying to internal roles of interest

Wellness Programs:
  • Homewood employee & family assistance program o Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes

Our commitment to the environment and diversity: Work for an organization committed to environmental protection o Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women.
We all bring something different, and we know what makes us different makes us great. This is a hybrid work position and will require you to be in office three days per week.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule:Full time
Shift: On Call
Length of Contract: No Selection
Work Location:8200 Dixie Rd (341), Brampton, ON
Travel Requirements: No Selection
Posting Category/Function: Technology & Engineering
Requisition ID: 317188

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us For any questions, please visit the Recruitment Process FAQ .

Posting Notes:Technology

Location:
Brampton, ON, CA

Being a Rogers team member comes with some great perks & benefits including:
• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

Job Segment: Cloud, Network Engineer, Equity, Network, Telecom, Technology, Engineering, Finance

  • Freight Hauling Specialist

    4 weeks ago

    Brampton, Ontario, Canada Interload Truck Service Full time

    Job SummaryWe are seeking a skilled Freight Hauling Specialist to join our team at Interload Truck Service. This is a permanent opportunity for the right candidate.

  • Support Service Specialist

    3 weeks ago

    Brampton, Ontario, Canada GOLDEN TOUCH HEATING AND COOLING SERVICE INC. Full time

    At GOLDEN TOUCH HEATING AND COOLING SERVICE INC., we are seeking a highly skilled and organized Support Service Specialist to join our team. In this role, you will be responsible for providing exceptional support services to our clients.About the RoleThis is a permanent position, with a salary range of $40,000 - $60,000 per year, depending on experience. The...

  • Office Support Specialist

    4 weeks ago

    Brampton, Ontario, Canada Jagdambay Auto Service Full time

    At Jagdambay Auto Service, we are seeking a highly organized and detail-oriented Office Support Specialist to join our team. The ideal candidate will have a secondary (high) school graduation certificate and 1-2 years of experience in an administrative role.Key ResponsibilitiesDetermine and establish office procedures and routines to ensure efficient...

  • Accounts Receivable Specialist

    3 months ago

    Brampton, Canada Metro Compactor Service Full time

    **About the Job** The Accounts Receivable Specialist is accountable for collecting the maximum amount of overdue funds from customers using a variety of collection techniques. They will monitor accounts to identify outstanding debts, investigate historical data for each debt/bill, take action to encourage timely debt payments and process payments for...

  • Metal Fabrication Specialist

    3 weeks ago

    Brampton, Ontario, Canada QUALITY OIL CHANGE & TIRE SERVICE Full time

    Job Title: Metal Fabrication SpecialistWe are seeking an experienced Metal Fabrication Specialist to join our team at QUALITY OIL CHANGE & TIRE SERVICE. This is a fantastic opportunity for skilled individuals who want to work with various metals and be part of a dynamic team.About the JobThe ideal candidate will have strong knowledge of welding processes,...

  • Accounts Management Specialist

    4 weeks ago

    Brampton, Ontario, Canada H.T. Tire service ltd. Full time

    About H.T. Tire Service Ltd.We are a dynamic tire service provider looking for an experienced Accounts Management Specialist to join our team. SalaryThe successful candidate can expect a salary of $55,000 per annum, commensurate with experience.About the RoleIn this role, you will be responsible for maintaining accurate financial records, preparing cheques...

  • Freight Transportation Specialist

    4 weeks ago

    Brampton, Ontario, Canada Interload Truck Service Full time

    Job Summary:We are seeking a skilled Freight Transportation Specialist to join our team at Interload Truck Service. As a key member of our operations team, you will be responsible for transporting goods and materials safely and efficiently across various routes.Responsibilities:Plan and execute transportation routes, ensuring timely delivery and adherence to...

  • Mechanical Support Specialist

    4 weeks ago

    Brampton, Ontario, Canada CHEEMA AUTO SERVICE & COLLISION CENTRE Full time

    About the RoleThe Cheema Auto Service & Collision Centre is seeking a skilled Mechanical Support Specialist to assist our mechanics in maintaining our state-of-the-art toolroom.Key ResponsibilitiesAssist mechanics in maintaining the toolroom, including moving equipment and materials.Support surveying activities by holding stakes.Signal safety procedures to...

  • Accounting Specialist

    4 weeks ago

    Brampton, Ontario, Canada H.T. Tire service ltd. Full time

    About H.T. Tire Service Ltd.We are a leading tire service provider looking for an experienced accounting specialist to join our team.SalaryThe estimated salary for this position is between $45,000 and $60,000 per year, depending on experience.Job DescriptionKey Responsibilities:Calculate and prepare cheques for payrollKeep financial records and establish,...

  • Collision Repair Specialist

    4 weeks ago

    Brampton, Ontario, Canada QUALITY OIL CHANGE & TIRE SERVICE Full time

    About UsAt Quality Oil Change & Tire Service, we pride ourselves on delivering exceptional customer service and quality repairs. As a Collision Repair Specialist, you will be an integral part of our team, working closely with customers to understand their needs and deliver results that exceed their expectations.Job SummaryWe are seeking a highly skilled...

  • Analytical Quality Assurance Specialist

    4 weeks ago

    Brampton, Ontario, Canada RPH FOOD SERVICE LTD. Full time

    Job Overview:RPH FOOD SERVICE LTD. is seeking an Analytical Quality Assurance Specialist to join our team for a 7-month contract position.Job Summary: The successful candidate will be responsible for compiling records for analytical studies, maintaining quality standards, and assisting in developing programs of sampling and analysis.Responsibilities:Compile...

  • Service Specialist

    6 months ago

    Brampton, Canada Rogers Communications Full time

    **Data Metering & Prepaid Services Core Operations - Service Specialist** As part of the Rogers Communications Network Management and Operations department, the incumbent will be responsible for implementing and integrating new services, features, nodes, software upgrades and maintaining associated nodes and Services. The position requires previous...

  • Quality Assurance Specialist

    4 weeks ago

    Brampton, Ontario, Canada RPH FOOD SERVICE LTD. Full time

    Job OverviewRPH FOOD SERVICE LTD. is currently seeking a highly skilled Quality Assurance Specialist to join our team. In this role, you will be responsible for ensuring the highest quality standards in our products and processes.About the JobThe successful candidate will have a strong background in quality control and assurance. You will work closely with...

  • Specialist, Education Programs

    6 months ago

    Brampton, Canada Regional Municipality of Peel Full time

    **Job Description**: **Specialist, Education Programs and Services** **Public Works - Operations Support** **Regular Full Time** **Salary Range: $86,443 - $108,052 per annum (plus comprehensive benefits)** **Work mode: Hybrid **_*see below for more details about this work mode._** **Location: 2 Copper Road, Brampton** **Hours of work: 35 hours per...

  • Tool Support Specialist

    3 weeks ago

    Brampton, Ontario, Canada CHEEMA AUTO SERVICE & COLLISION CENTRE Full time

    We are seeking a highly skilled Tool Support Specialist to join our team at Cheema Auto Service & Collision Centre.About the RoleThe successful candidate will assist tradespersons, apprentices, and other workers as directed, providing essential support in maintaining a safe and efficient work environment.This is a permanent full-time position with an...

  • Hair Service Specialist

    4 weeks ago

    Brampton, Ontario, Canada DEEP'S BEAUTY PARLOUR INC Full time

    About DEEP'S BEAUTY PARLOUR INCWe are looking for a skilled Hair Service Specialist to join our team at DEEP'S BEAUTY PARLOUR INC. As a Hair Service Specialist, you will be responsible for providing exceptional hair care services to our clients.Salary InformationThe estimated salary for this position is $40,000 - $60,000 per year, depending on experience and...

  • Design Release Engineer

    4 weeks ago

    Brampton, Ontario, Canada Abacus Service Corporation Full time

    About the Role:The Design Release Engineer - Body Closures Specialist will be responsible for the engineering, design, development, and validation of side door sheet metal assemblies. This includes packaging directed components and analyzing designs to ensure they meet requirements.The engineer will work with the extended vehicle team for production...

  • Heating, Refrigeration, and Ventilation Specialist

    4 weeks ago

    Brampton, Ontario, Canada GOLDEN TOUCH HEATING AND COOLING SERVICE INC. Full time

    Job SummaryWe are seeking a skilled Heating, Refrigeration, and Ventilation Specialist to join our team at GOLDEN TOUCH HEATING AND COOLING SERVICE INC.ResponsibilitiesAs a Heating, Refrigeration, and Ventilation Specialist, you will be responsible for:Installing and assembling refrigeration and air conditioning components;Starting up systems and testing for...

  • Service Specialist

    1 month ago

    Brampton, Canada Rogers Communications Full time

    **Messaging & VAS DevOps - Service Specialist** Who we’re looking for: We are looking for Service Specialist who will report to the Manager Messaging & VAS DevOps, as part of the End to End Wireless Services group within the Network Engineering Department. The Service Specialist is responsible for providing technical support for Rogers Messaging platforms...

  • Automotive Service Specialist

    2 days ago

    Brampton, Ontario, Canada JT Full time

    Exemplary Customer Service and Sales OpportunityWe're seeking detail-oriented and sales-driven individuals to join our dynamic team at JT Car Wash.Job Overview:We offer two exciting full-time roles: Car Detailing Specialist and Car Wash Attendant & Sales Representative.Responsibilities:Car Detailing Specialist: Hand-dry vehicles, vacuum interiors, clean...