IT Services Infrastructure Specialist

7 months ago

Brampton, Canada DHL Full time

What makesDHL great? Our People We know eachemployee’s individualcontributions make us the #1 Express Delivery andLogistics Company in theworld.

DHL Expressis committed to maintaining anenvironment that empowersevery team member to make the greatest possibleimpact on our business. Our corporate culture is about personal commitment - toour business, toeach other and to our global communities. DHL isdedicated to beinga great place to work. In addition to competitivecompensation packages,our employees enjoy a range of programs, services andbenefits that bring the best to their personal lives.

**Start YOUR career withDHL today**

DHL Express currentlyhas an opening for a**Service and Infrastructure Specialist**inour**Brampton, ON** location.

**How will you contribute to the success of DHL?**

The IT Services Infrastructure Specialist is responsible for the provisioning, installation, configuration

and support of Office Desktop PCs, RF scanner equipment, laptops, printers and all related

functions on location and applicable server support for the warehouse and office systems.
- Soft skills:_
- Ability to work in a team environment to coordinate information and complete group tasks.
- Proven customer service and / or interpersonal skills.
- Proven problem solving / decision making skills.
- Proven ability to manage multiple tasks.
- Demonstrated organizational and planning skills.
- Proven ability to work under pressure
- IT skills:_
- Proficient in Windows server
- Familiar with RF scanners and label printer troubleshooting and support
- Able to create documentation
- IT Asset Management and CMDB
- Familiar with software and hardware security
- Familiar with ITS cloud and internal rules
- Working knowledge of Windows 7/10/365
- Familiar with Ticketing System and ITIL Processes (Incident & Problem Management)
- Other Requirements:_
- Provides second-tier technical support to internal and external customers; installs, configures, troubleshoots, monitors, and maintains customers’ desktop software and hardware; supports mobile workforce.
- Consults with customers on all aspects of end-user computing and desktop-based systems software; resolves more complex, less defined issues.
- Works independently in troubleshooting and providing solutions to unresolved hardware and software problems through trouble-ticket system.
- Maintains passwords, data integrity, and system security for the desktop environment. Provides technical support and guidance through Tier II support, training, and publication of documentation; seeks hardware repair through outside vendors.
- Conducts site surveys and implements moves, adds/changes, and modifications to existing equipment through work-request system.
- Performs security procedures including implementing log-in requests; evaluates new products and technologies to determine impact on existing system configurations.
- May provide functional guidance, advice, and/or training / support to end-users

**Do you have what it takes?**
- BS/BA or related work experience in related discipline and 2 - 5years of experience in related field.
- Highly achievement-oriented and detail-oriented.
- Proficient communication in English - both verbal and written.
- Able to occasionally work extra hours, sometimesoutside of normal working hours.
- Able to occasionally travel to other DHL locations around Canada.
- Strong understanding of Microsoft products - computer skills.
- Ability to work in a team environment to coordinate information and complete group tasks.
- Proven customer service and / or interpersonal skills.
- Proven problem solving / decision making skills.
- Proven ability to manage multiple tasks.
- Demonstrated organizational and planning skills.
- Proven ability to work under pressure**.**

All applicants are required to pass interviews and a criminal background check in order to qualify for the position.

**We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.

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