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Practice Manager

7 months ago

Toronto, Canada dentalcorp Full time

**About Us**:
Our team has proudly been serving the North York community for 25+ years At Sheppard West Dental, we offer our patients a relaxing and entertaining experience in a warm, calm environment. We are a family dentist's office and we welcome patients of all ages.

At Sheppard West Dental we offer general dentistry, cosmetic services, and services for kids to ensure our patients have access to a comprehensive range of dental care. We treat all our patients like family and have enjoyed watching our patients grow up from a young age.

We pride ourselves on providing quality dental care and 4.8 stars on Google reviews is evidence of our exceptional patient service, commitment to continuous learning, and innovative technology.

Additionally, through working within the dentalcorp network, you will have the opportunity to work alongside and learn from some of the industry’s leading clinicians and have greater access to the advanced treatment technologies and training & development, and support.

Our practice is located on 240 Sheppard Avenue West in North York, ON.

**Schedule**:
**_Full-Time_**
- Monday to Friday - 8:00 am to 5:00 pm
- Occasional Saturdays may be required based on the practice and/or patient needs

**Benefits of Joining Our Team**:

- Competitive compensation
- Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more
- Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
- Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
- Attend social and CE events to network with dental professionals in your community
- Work-life balance and flexibility
- Access to modernized technology to provide optimal oral care to patients

**Key Responsibilities**:Keep the dental clinic running smoothly by completing a variety of administrative tasks including, but not limited to, creating work schedules for employees, hiring and training administrative staff, and establishing office protocols and procedures.

**Job Duties**:
**_ Operational Planning & Execution_**
- Build and execute plans to improve daily operations of the practice ensuring maximum productivity, operational excellence and develop strategies to increase organic patient growth.
- Constantly review clinic environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to team.

**_ Compliance & Patient Safety_**
- Partner with Compliance, DC Institute and Human Resources to ensure the clinic is fully compliant and meets the provincial health regulation standards.
- Manage and oversee all compliance programs within the practice, while leading by example to ensure patient safety is a top priority.
- Work in accordance with the practice’s Health and Safety Policies and Procedures and in compliance with applicable provincial legislation.

**_ Leadership_**
- Lead, coach and motivate the team to improve productivity, engagement and retention of patients.
- Drive the implementation of company programs, policies and procedures by supporting action plans and directly motivating the team to meet operational and company objectives.
- Support recruitment efforts to interview dental professionals and assess for best fit.
- Manage and analyze daily staffing costs and payroll administration; oversee accounts receivable process.

**_ Treatment Coordination_**
- Encourage patient acceptance of the dental treatment plan by meeting their needs, answering questions and creating value for the proposed treatment
- Present treatment options, review payment plans, answer questions and overcome objections to motivate patients to case acceptance
- Build strong relationships with patients to ensure trust and loyalty

**About You**:

- 3-5 years experience of prior dental office experience required
- Prior Treatment Coordinator experience highly preferred
- Strong customer service and administrative skills required
- Prior experience in a supervisory or management role contributing to business operations including staff scheduling, finances, inventory and people management
- Strong business acumen and extensive experience in budgeting and forecasting
- Experience with dental software systems and Microsoft Office is preferred
- Strong commitment to maintaining health regulation and operational standards
- Willingness to work varied hours to align with business needs
- University or College Diploma in business or office administration preferred

**About dentalcorp**: