Partner Relations Specialist

3 weeks ago

Mississauga, Canada Echelon Insurance Full time

**About Us**:
At Orion Travel Insurance, we are passionate about helping our customers travel with confidence in the event that they require medical assistance. We require high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward.

**Who we are**:
As Canada's largest automobile association, we are passionate about keeping our Members safe
- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development
- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members. We work hard and play hard. We're about doing what's right and feeling good about it.

**Position Details**:
**What** **You** **Will** **Do**

Reporting to the Partner Relationship Manager, Partner Relationship Specialist will drive the following:

- Responsible for day to day operational tasks and communication with partners and vendors in a timely, efficient & professional manner that always represents core Orion & CCG Values
- Handle queries that come from internal and external stakeholders including club partners, EB partners or vendors whose relationship is managed by Partner Relationship Department
- Issues raised by partners including system escalations, policy interpretation, complaints, exception requests, compliance reviews to be assessed, coordinate with relevant internal departments as needed and provide adequate & professional responses
- Coordinate Change Requests with relevant stakeholders including gathering & formally documenting business requirements and communicating updates as required
- Make Periodic visits to Partner clubs & frontline agents as per yearly schedule with a view to engage with the teams to gain understanding & feedback re. pain points, areas where Orion can better support, increase efficiencies etc.
- Conduct agent awareness sessions, develop content and presentations
- Attend Trade shows; Consumer Events & represent Orion in a professional & knowledgeable manner
- Run monthly reports & distribute to all partners in a timely manner

**What You Have**
- 3-5 years experience in Marketing or Insurance related role is required
- Post-secondary education completion, preferably a University degree in the field of Business, Marketing, Economics or related field with relevant work experience
- Certification in Insurance/Marketing/Sales is preferred
- Bilingual in both English and French languages (written and verbal) is a nice to have asset
- MS Office product knowledge is required
- Self motivated, proactive with highly developed communication and presentation skills, with the ability to interact effectively with management, internal customers and external vendors in both verbal and written formats
- Excellent problem solver, detail oriented, ability to work under pressure, work in a team environment as well as work independently
- Strong analytical and decision-making skills

**Our Commitment**:

- We are an equal opportunity employer and are committed to providing employment accommodation. Orion will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs._

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