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Client Relations Specialist

7 months ago

Mississauga, Canada Element Fleet Management Full time

Get started on an exciting career at Element_

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Client Relations Specialist to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. At Element, employees play a critical role in delivering value to clients and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference

Are You:
- Able to have appreciation for our clients’ organization and sensitivities, anticipating client needs with a consultative approach?- Analytical with the ability to problem solve?

The Client Relations Specialistprovides premier customer service to a portfolio of accounts, end to end management of portfolio from model year set up through vehicle activation and consultation regarding new-vehicle acquisition including policy, procedures, and media for order placement. This role also monitors activates across various teams to ensure a flawless delivery., as we;; as provide analysis, consultation and recommendations that support account development strategies.

A Day in the Life- Primary client contact & owner of the factory order acquisitions wing to wing process from model year setup thru delivery- Guides client through evaluation of models and manufacturers that best align clients overall fleet performance goals- Assists client with vehicle/specification decision-making- Works directly with Commercial including VP, AE, Sales, Consultants on account strategies- Engage with Customer Service Associate (CSA) to create and maintain Fleet specs- Creates LCCA, payment schedules & Price & Specs- Creates OEM comparisons- Make recommendations on best value packages & equipment- Research/resolves client inquiries on a variety of acquisitions related task from order placement thru delivery by engaging with other acquisition team- Interact with client’s OEM rep as needed- Keeps client abreast of OEM changes impacting their fleet- Client point of contact for Fleet Select and DLO training and inquires- Manages clients overall acquisition experience in accordance with the new-vehicle acquisition processes in conjunction with the Commercial and FPS- Create and maintain client specific Fleet Specs throughout the year and obtain approval- Participate with FPS in client quarterly reviews when requested- Partners with New Business Activations to ensure new clients received the proper guidance, training, and recommendation for their acquisition needs during their onboarding experience- Share and implement best practices on acquisition related processes

**Requirements**:
- College degree in business or related field (or equivalent business experience)- 3-4 years business experience with client contact preferred- Proficient use of MS office tools (power point, excel and word)- Industry experience preferred- Negotiation and analytical ability strongly desired- Able to influence (i.e., client behavior) with diplomacy; analytical skills; coaching ability- Excellent communication and presentation skills (oral/written)- Takes initiative; decision-making skills & problem-solving ability- Organization & time management skills- Detail and results oriented- Relationship-building skills (internal/external); resourceful and can ask probing questions to anticipate needs
- Internally, this role is "Consultant, New Vehicle Acquisition"

What’s in it for You
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
- or call (800) 665-9744._
- Pay transparency Nondiscrimination
- Know Your Rights: Workplace discrimination is illegal