Front Desk Agent

2 weeks ago

North Vancouver, Canada Lonsdale Quay Hotel Full time

The Lonsdale Quay Hotel, located at Northshore's vibrant waterfront, is currently seeking to hire a highly professional, ethical and customer service oriented, front desk agent to be a part of our front desk team.

**Full Job Description**

**Main Responsibilities**
- Welcoming each guest to our hotel in the most professional and courteous manner.
- Perform a seamless and flawless check-in experience, collecting & confirming pertinent guest information and ensuring all requests and inquiries are promptly addressed.
- Perform a faultless departure process, settling final accounts, offering your personal assistance on future reservations, taking immediate ownership of any concerns and leaving a final impression that instills within the guest an eagerness to return.
- Communicate pertinent guest information and requests to the appropriate department for immediate action.
- Act as a knowledgeable hotel ambassador, responding to guest inquiries with ease & finesse.
- Maintain complete knowledge of all aspects of the hotel, including, however not limited to, features and services provided and their hours of operation, room types, layout and location.
- Ensuring that the cash count and all other transactions are balanced in accordance to the shift.
- Immediately take ownership of all guest issues as they arise, documenting and following through to their full resolution.
- Play a supporting role in accepting reservations inquiries during periods of high volume in the Reservations Department.
- Perform additional duties, as assigned by management.
- Must communicate with guests and staff in English language only.
- All hotel policies, rules and regulations are are followed

**JOB REQUIREMENTS**

**Qualifications**
- Exceptional organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment.
- Must be self-directed, motivated, and demonstrate exceptional customer service, interpersonal and problem-solving skills.
- Excellent ability to communicate clearly, concisely, and openly in all interactions (verbal and written).
- Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
- Demonstrated ability to work with maximum accuracy, efficiency and attention to detail.
- Proficiency in Microsoft Office, Excel sheet etc.
- Ability to maintain a flexible schedule to meet the business needs of a 24/7 hotel environment, including weekends, evenings and holidays.
- Must be able to exert physical effort in transporting 50 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
- Truly believes in professionalism and providing exemplary customer service to all our valued guests.
- Effectively communicating and coordinating with guests as well as staff to maintain the highest standard of our hotel.
- Ensruing that each

We offer an industry competitive starting wage based on your experience.
Performance and health and dental benefits are available after 3 months as well.

**Job Types**: Full-time, Permanent

**Salary**: $19-$21 per hour

Incentives: $1.5 is paid to each front desk agent who processes reservations/bookings over the telephone.

**Salary**: $19.00-$21.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Weekend availability

**Experience**:

- Hospitality: 2 years (required)
- Front desk: 2 years (required)

Work Location: One location

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