![Oxygen Technologies](https://media.trabajo.org/img/noimg.jpg)
IT Support Technician
3 weeks ago
Oxygen Technologies, a leading Managed Services Provider, is looking to add an **IT Support Technician - Tier 2** to our growing Winnipeg team
Our organization offers a variety of technical solutions to clients so that they make work smarter, not harder, with the goal of providing clients with the best, most reliable IT experience possible.
**Responsibilities and Duties**
- Install, configure and support computer hardware, including workstations and network equipment
- Document work completed and resolution in our incident tracking system with high attention to detail
- Ensure client documentation is always updated
- Ensure timesheets are accurate and updated in real-time
- Provide on-call support when required
**Qualifications and Skills**
- 3+ years of related IT experience preferably in a Managed Services environment - This is an entry-level to intermediate technical role
- Certification or extensive experience in relevant technology (e.g. Microsoft, VMware or Cisco)
- Virtualization - VMWare and Hyper-V
- Windows Server 2012+
- Exchange and Microsoft 365
- Active Directory administration
- Group Policy administration
- Understanding of networking concepts including switches, routing, firewalls, etc
- Windows DHCP and DNS administration
- Experience with PSA and RMM tools would be an asset
- Self-motivated and dedicated team player
- Exceptional problem solving and interpersonal skills
- Excellent communication and customer service skills
- Valid driver’s license and regular access to a vehicle (must have)
**Job Types**: Full-time, Permanent
**Salary**: $55,000.00-$65,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed
Supplemental pay types:
- Bonus pay
Application question(s):
- Do you live in Winnipeg today?
**Experience**:
- IT support: 3 years (required)
**Language**:
- exceptional English, both written and spoken (required)
Licence/Certification:
- Class 5 drivers license & access to a reliable vehicle (required)
Work Location: In person
Application deadline: 2024-02-09
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