IT Support Technician
1 month ago
for the following position: IT Support Technician.**Overview**:As an IT Support Technician you will be Responsible for processing and resolving online, voice, network and hardware-related problems for internal and/or external customers.**What you’ll do**:
***
- Work in person on site(s) 5 days per week.
- Set up, document, test and install new equipment and software, upgrade, repair and coordinate maintenance requirements. Provide training to colleagues, managers and staff as required.
- Provide and administer security controls to ensure electronic data integrity, and data backup activities. Troubleshoot printer issues, login problems.
- Provide level two technical support, coverage and customer relations for external and internal users, in areas of PC hardware and software.
- Perform routine hardware maintenance and corporate standard software installations for Sonova staff.
- Coordinate support and contact with outside service providers and software vendors.
- Coordinate scheduling of loaned IT equipment with users. Test returned equipment to verify working conditions.
- Communicate effectively with colleagues in multiple sites.
**What you bring to the team**:
- Postsecondary education in Computer Technology. In the absence of an academic degree, must be able to demonstrate a successful track record in a relevant field.
- Excellent problem solving, technical writing, presentation and communication skills.
- Possesses reliable transportation to travel to Mississauga and Kitchener offices.
**What makes us a great place to work for**:
- Exciting and challenging work environment
- Collaborative culture
- Opportunities for continuous self-improvement
- Opportunities for flexible hybrid model work environment
- A company that values diversity and inclusion
- Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
- Mentorship program and career development plans
- We change lives through our products and services - help us make a difference- Sonova Canada has been recognized by HRD Canada as one of
- **Best Places to Work 2023**.- Take a look at how you can Create Sense with us- Don't meet all the criteria? If you’re willing to go all in and learn we'd love to hear from you- We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.
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