IT Support Technician

2 weeks ago

Mississauga, Canada AtkinsRéalis Full time

**IT Support Technician**

Come join us in reshaping the future with AtkinsRéalis. AtkinsRéalis is dedicated in engineering a better future for our planet and its people.

Location: Mississauga, ON.

**Your role within the team**:

- Process and update all assigned user incidents and service requests and meet established deadlines (SLA).
- Provide technical support to users for problems related to the use of the company’s IT systems.
- Diagnose problems with computers or their peripherals and recommend or implement solutions to correct these.
- Train the users in the use of computer equipment, software and other peripherals.
- Perform workstation configuration and delivery according to established procedures.
- Participate in user’s relocation (unplugging workstations, reinstalling, configuring printers, updating client files).
- Perform tests on new installation or deployment procedures.
- Document user support procedures (writing simple processes and training documents) according to the established format.
- Know the user support procedures specific to the various sites covered by the IT group.

**Why choose** **AtkinsRéalis** as an employer?**

Because we offer:

- The opportunity to work on various major projects for internal and external clients.
- An exciting environment where work-life balance is important.
- A wide array of learning and development opportunities.
- Competitive pay, flexible benefits, an employee share plan, and a defined contribution pension plan.
- A work environment focused on health and safety.
- Diploma:_
- Collegial diploma in information technology.
- 3-5 years of experience.
- Level II - Secret security clearance will be required.

Technical skills:

- Base knowledge of the operating systems (and office suites) in use in the company as well as the installation and configuration of workstations and their peripherals.
- General skills:_
- Excellent customer service.
- Analytical mind.
- Good team spirit.
- English (spoken and written).
- Working conditions:_
- May have to lift equipment weighing up to 30 kilos.
- May have to work at other offices near the main office.
- Occasional overtime work on evenings and weekends.

At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds, and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion, or disability, but enriches itself through these differences.

AtkinsRéalis cares about your privacy. AtkinsRéalis and other subsidiary or affiliated companies of AtkinsRéalis (referred to throughout as “AtkinsRéalis”) are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use, and transfer your Personal Data.

By submitting your personal information to AtkinsRéalis, you confirm that you have read and accept our Privacy Notice.

Appropriate accommodations will be provided upon request throughout the recruitment and hiring process as required by Company policy and the Accessibility for Ontarians with Disabilities Act (AODA).

Successful applicants will be notified about AtkinsRéalis’ accommodation policies at the time the employment offer is extended, and the information will be shared with new personnel during the onboarding process.

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