Operational Risk

3 weeks ago

Halifax, Canada Manulife Full time

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

The Group Benefits organization services customers through the timely and efficient processing of hundreds of thousands of member updates and Health and Dental claims every day. Our clients trust the payment of their group benefits claims to us, and you will be part of a team that delivers outstanding results to those clients and our members.

We’re looking for an Operational Risk & Control Senior Specialist to join our team. As an Operations Controls Specialist, you will be assessing and actioning control reports, building and developing new controls, and ensuring that any gaps are remediated.

**Responsibilities**
- You are a key Subject Matter Expert (SME) representing control processes and collaborating with our Member Operations team to ensure sufficient controls are in place.
- Handle the completion of various controls based on relevant frequency by investigating and remediating operational control gaps and recommending and implementing solutions. Collaborate with leadership and Line 1b Risk partners to ensure alignment of Risk & control processes with the business.
- Work as directed by the management team to research and document business issues involving controls procedures and processes.
- Using your analytical skills and critical thinking to ask questions and understand our business drivers and needs to support control reviews for business processes.
- Assisting with business controls walkthroughs with stakeholders, to ensure appropriate focus on key controls. You will provide Operations Leadership with timely consultation and recommendations on process improvements and control gaps.
- Acting as a liaison with key Operations stakeholders and GB IT, to review business processes and gather and review audit evidence documentation.
- Identify, document, and evaluate internal control gaps in collaboration with Risk and Compliance partners.
- Regularly update the control documentation.
- Assume the role of technical expert on PMA feeds and controls responsible for guiding more junior team members.
- Ensure update of the relevant procedure/controls’ documentation after process changes.
- Provide leaders with the initial analysis of options available to address auditor issues and recommendations.
- Maintain, report, and analyze Issue Tracking Logs to identify and address the root causes of loss and incidents.
- Participate in and contribute to activities aimed at risk awareness.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone

**What we are looking for**
- Bachelor’s degree or equivalent experience.
- Proficiency in tools such as SQL will be an advantage.
- Ability to quickly understand business processes and their risk implications, analyze complex situations, reach appropriate conclusions, and make valuable and practical recommendations.
- Ability to communicate clearly and concisely to effectively deliver key messages
- Strong organizational and implementation capabilities, with good time management and reporting skills
- Self-motivated, able to work independently with minimum supervision, and in a team environment, decisions in this position are made using judgment based on skills and knowledge already developed.
- Strong analytical/critical thinking skills. Self-motivated, able to work independently with minimum supervision, and in a team environment, decisions in this position are made using judgment based on skills and knowledge already developed.
- Adaptable, flexible, and comfortable working in a fast-paced, dynamic business environment with a positive can-do demeanor.
- You are dedicated to continuous improvement, including digitization, innovation, and automation.
- Bilingual (English & French) an asset.

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership op

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