Csr - Customer Service Representative (Partial Work

6 months ago

Burnaby, Canada Keen on Green Disposal & Recycling Full time

Customer Service Representative at Keen on Green Disposal & Recycling

**The best junk removal company in the city (world?), with a stellar company culture? Absolutely.**

**Health benefits? Yep, those too, we even pay well**

**Looking for a job where you will be given lots of trust and will have the opportunity to really make a difference? You got it**

**Does this sound like you?**
- You enjoy finding solutions to people’s problems
- You are a genuine, trustworthy, energetic person that will contribute to our work environment in a positive way.
- You are passionate and enthusiastic about providing outstanding customer service.
- Your friends joke about how organized you are, you are ‘the planner’ in your group of friends/family.
- You have customer service or administrative experience.
- You have a positive, friendly and hardworking demeanor.
- You can multitask and manage time efficiently.
- You crave new challenges and the desire to grow in a dynamic organization.

**About Us**

We are a well-established junk removal company striving to help our clients regain their space back and to reduce our carbon footprint. We have built a reputable business by providing a top-notch service, positive can-do attitude and finding a home for unwanted household materials.

**Should you accept the challenge, this role will involve**:
You will be assisting the accounting department with invoicing, payments and staying on top of aging accounts.

You will focus on supporting other operation management and field staff roles by dispatching jobs, overseeing our systems and keeping everything orderly so that everyone can perform their day to day role effectively. You and the Operations Manager will be in charge of, and take care of, most areas of the business.

**Some of your day-to-day tasks will include**:

- Providing quotes to income leads of our service
- Managing contracts and accounts in our CRM system
- Handle customer complaints, provide appropriate solutions and alternatives as quickly as possible.
- Accounts Receivables: Invoicing, payment and collecting receivables from past due clients.
- Organizing and scheduling jobs
- Dispatch jobs to the field team
- Estimating: Transforming measurements into estimates, preparing them for review/submission by the owner. Following up with clients on estimates.
- Administration: Equipment tracking, sales leads documenting.

**Applicants must have/be**:

- A genuine, trustworthy person that will contribute to our work environment in a positive way.
- A problem solver. We like people who really own their role. We will give you the tools and systems, train you to be successful, and support you. It is expected that you will take problems and solve them.
- Tech-Savvy, and excited to learn new Software
- Excellent communication skills, fluency in English, able to communicate professionally with clients, both written and verbal
- Able to type **70 wpm** and over
- An energetic personality, able to connect with people effectively
- Always looking for ways to improve yourself as well as the company as a whole.
- Exceptional Time management skills and Organizational Skills
- Past Customer Service Experience

**Assets but not required**:

- Administrative Experience
- Sales Skills
- Scheduling or Dispatching Experience
- Experience working in the trades/service industry

**Compensation and Benefits**:

- $45,000/year (dependent on experience)
- 2 Weeks Paid Vacation
- Health benefits
- Company Laptop
- Ability to Work from Home
- Team Building Events and Opportunities
- Development Opportunities
- Performance Bonus

**This posting is for a Full Time Position. Hours will be from 8:30-5:00pm, Monday through Friday. Employee will alternate between working in the office (when required) and working from home.**

If you like what you are reading and feel it’s a good fit, we welcome you to apply

**Application**:
Take a look at the link below to see what we are all about:

- FB:
Pay: $22.00-$23.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- DCS / DEC (preferred)

Work Location: Hybrid remote in Burnaby, BC V5R 2N9

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