Csr - Customer Service Representative-local
7 months ago
**Order Desk / Customer Service Representative**
**Company**:Inform Brokerage Inc.
**Location**: Burnaby, BC
**Employment Type**: Full time
**Hours**: 8:00 am - 4:30 pm, Monday to Friday (Excluding stat holidays)
**Language**:English
**Salary**: $40,000-$45,000 depending on experience
**Start Date of Employment**:As soon as possible
We are looking for an Order Desk/Customer Service Representative to join our team at our Burnaby location. The Order Desk/Customer Service Rep is responsible for receiving, acknowledging, and processing all customer orders. The position will also be responsible for handling queries from both customers and manufacturers.
**Job Description/Responsibilities**:
- Ensure internal and external sales orders are entered promptly and accurately
- Respond respectfully, courteously, and immediately to any problems or concerns brought forward by internal and external customers
- Investigate shortages and overages
- Arrange sample requests
- Reception back up
**Job Requirements**:
- Able to work 8:00 am - 4:30 pm Monday to Friday in the Burnaby office
- Minimum 2 years in an office environment accompanied with customer service and order entry experience
- Excellent verbal and written communication skills
- Ability to prioritize and meet deadlines
- Excellent decision making and problem-solving capabilities with the ability to efficiently organize your work and set priorities
- Work well within a close team environment
- Excellent interpersonal skills, a high degree of reliability, commitment, tenacity, teamwork and positive attitude to achieve success
- Computer and data entry skills
This full time position offers medical, dental, and extended health benefits after a successful probation period.
Pay: $40,000.00-$45,000.00 per year
**Benefits**:
- Dental care
- Employee stock purchase plan
- Extended health care
- On-site parking
- Profit sharing
- RRSP match
- Stock options
- Tuition reimbursement
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Burnaby, BC: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 2 years (required)
**Language**:
- English (required)
Work Location: In person
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