Customer Service Representative

3 hours ago


Burnaby, Canada Sunbelt Rentals of Canada Full time

Are you looking for an opportunity to be part of movie production? Sunbelt Rentals Film & TV, previously known as William F White International Inc., the largest movie equipment rental company, is looking for a Customer Service Representative to join us. With offices across the country, Sunbelt Rentals Film & TV services productions of all sizes from coast to coast and houses an extensive state-of-the-art inventory. Our job is to help bring the magic of storytelling to life, by supporting our clients as their go-to Partners in Production.

To better serve the production industry’s growing ambitions, our Location Equipment Supply team is looking for an experienced and customer service-oriented individual to join us in the role of **Customer Service Representative. **This is a fulltime permanent position located in Burnaby, BC and the general hours of work are Monday to Friday 10:30am to 7:00pm

**Responsibilities**
- Act as the main point of contact between Sunbelt Rentals Film & TV and our customers for long and short format productions.
- Work closely with the Sales team to ensure a second-to-none customer experience at all levels of production.
- Input equipment and expendables orders and generate quotes.
- Coordinate customer pick-ups and returns while adhering to booking policies.
- Work closely with Warehouse Operations to ensure timely preparation of customer packages.
- Review returns applied to inventory management system by Rentals Desk staff to ensure accuracy.

**Education/Knowledge/Skills/Abilities you may rely on**:

- Minimum 2 years of industry-related & customer service experience, preferred.
- Able to manage multiple projects while paying strict attention to detail.
- Proficiency in Microsoft Office Suite (i.e., Excel, Word, etc).
- Knowledge of film industry equipment - lighting, grip, power, cable distribution, dimming/lighting control, and expendables an asset.
- Willing and able to work outside of regular hours when necessary.

**We Support our Team before anything else - Join us, you will be able to**
- Enjoy competitive wages and a comprehensive benefits program
- Prescription, paid sick day & vacation, vision coverage, short
- & long-term disability coverage
- Group RRSP plan, company-wide profit-sharing program
- Tuition & Fitness reimbursement; Boots Allowance program
- Develop new skills for a career track in equipment rental industry
- We promote from within; you can explore your career to level up and get prepared for various roles
- Work with incredible team of people in a safety-driven culture
- Social committee with various events; We act with integrity and follow through on our commitments with high level of engagement
- We strive to build safe, healthy, inclusive, and sustainable communities

**The physical demands of this role **require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodation may be made to comply with applicable laws.

Sunbelt Rentals Film & TV requires applicants to undergo a background verification process prior to commencing employment with the company. Employment with Sunbelt Rentals Film & TV is contingent on the satisfactory completion of a pre-employment background check.

Sunbelt Rentals Film & TV is an equal opportunity employer — women, people with disabilities, Aboriginal peoples, and visible minorities are welcome to apply.

**Job Types**: Full-time, Permanent

Pay: $23.10-$24.25 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Overtime pay

**Experience**:

- Equipment rental: 1 year (preferred)
- Customer service: 2 years (required)

Work Location: In person



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