Change Management Lead

4 weeks ago

Vancouver, Canada PHSA Full time

**Change Management Lead**

Renal

1200 Burrard St, Vancouver, BC V6Z 2C7

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Change Management Lead is responsible for supporting the BC Provincial Renal Agency’s change management initiatives in order to meet the business, schedule and budget objectives. This role will focus on the people side of change - including changes to business processes, systems and technology, job functions and organization structures. The primary focus will be creating and implementing change management plans that minimize resistance among clinical users and maximize user engagement. The Change Management Lead will work to drive faster adoption, greater ultimate utilization and higher proficiency on the changes impacting employees and users of the electronic health record system in the organization. The Change Management Lead is responsible for the creation and implementation of change management strategies, providing change coaching and support to managers and supervisors as they help their staff through the same process. Additional support will be required for project teams in integrating change management activities into their project plans.

**What you’ll do**
- Applies a structured change management approach and methodology for the people side change caused by projects, organizational changes, and other change efforts impacting the agency, partner health authorities, and other stakeholder organizations.
- Develops a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change.
- Initiates, cultivates, and maintains an effect change network of change champions within the agency, across partner health authorities, and other stakeholder organizations. Develops influence within the network and provides change related coaching, mentoring, and support to change champions.
- Identifies potential people-side risks and anticipates points of resistance, and develops specific plans to mitigate or address the concerns (identify resistance and performance gaps, develop and implement corrective actions).
- Conducts readiness assessments; evaluates results and presents findings in a logical and easy-to-understand manner.
- Develops in conjunction with other stakeholders a set of actionable and targeted change management plans - including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan.
- Supports the execution of plans by employee-facing managers and business leaders.
- Be an active and visible coach to executives and leaders who are change sponsors.
- Creates and manages measurement systems to track adoption, utilization and proficiency of individual changes.
- Creates and enables reinforcement mechanisms and celebrations of success.
- Works with project teams to integrate change management activities into the overall project plan.
- Works with Communication, Training, Human Resources and Organizational Development specialists in the formulation of particular plans and activities to support project implementation.
- Facilitates knowledge transfer from clinical staff to project team regarding clinical workflows and business processes.

**What you bring**

**Qualifications**:

- A level of education, training, and experience equivalent to a Master’s degree in Organizational Development, Organizational Change, or Business Administration and seven (7) years of experience in leading change or technology change in a health care setting. PROSCI Certification or equivalent experience of change management principles and methodologies is an asset.

Skills & Knowledge
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Site Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
- Supports team members on their learning journey, ensuring education strategy for team/department to implement Indigenous Cultural Safety at a practical level.
- Works collaboratively with appropriate Indigenous teams/departments to ensure ICS lens applied holistically.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
- Demonstrated recent knowledge of the systems, culture and organizational systems intelligence in a health care organization.
- Demonstrated experience in leading change in a clinical setting.
- Demonstrated expert knowledge

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