Supervisor, Guest Services

2 weeks ago

Toronto, Canada MLSE Full time

**Company Description**
At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

As a valuable member of the Event Personnel team, you will be responsible for the delivery of staff leadership and elevated customer service at both the Scotiabank Arena and BMO Field. We are looking for an outgoing, diplomatic and self-motivated team member with excellent interpersonal and communication skills who embody our visions and values and strives for excellence on a daily basis.
- Lead by example and provide ongoing coaching/training/motivation to the Event Personnel team.
- Provide friendly and informed response to any service-related issue/inquiry.
- Communicate positively and professionally with staff and fans.
- Conduct event briefings.
- Determine and implement effective team deployment.
- Document for follow up, all incidents/concerns.
- Assist with other administrative functions including employee performance reviews.
- Ensure adherence by fans and employees to MLSE policies and procedures including Health & Safety.
- Work in compliance with the provisions of the Occupational Health & Safety Act.
- Other duties as the need arises.

**Qualifications**:
- Must be available to work evenings, weekends and holidays both indoors and outdoors
- Previous employee supervisory experience, preferably in event personnel management or a related field is preferred
- Familiarity with the City of Toronto and its tourist attractions
- Valid Smart Serve Certification is required
- Standard First Aid with CPR B or higher + AED is required

Experience the thrill of the Sports & Entertainment industry in a flexible (hybrid) work environment that supports employee wellbeing.
- We thank all applicants for their interest, however, only those selected for an interview will be contacted._

At MLSE, we are committed to building an equitable, diverse and inclusive organization.

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