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Guest Services Security

4 weeks ago

Toronto, Canada One King West Hotel & Residence Full time

Verify that all guests who proceed to elevators have an active room key
- Respond to medical emergencies and provide assistance where necessary.
- Respond to Fire alarms and emergencies. Initiate fire control measures and evacuation procedures when deemed necessary.
- Respond and investigate guest, tenant or owner related complaints and requests.
- Properly document all complaints and related investigations. And submit written report outlining all actions taken during incident / investigation.
- Work with Front Office Manager/Supervisor to liaise between hotel and outside agencies when necessary
- Report and arrange for immediate service when elevators are out of order.
- Escort guests and visitors
- Respond to calls
- Additional Duties as Assigned

**SKILLS REQUIRED**:

- First Aid and CPR Certificate
- Security license required
- Minimum 1-year experience in police or security field
- Knowledge of security and fire inspection procedures
- Ability to exercise good judgment and discretion
- Excellent Communication Skills--oral & written
- Ability to work along or part of a team
- Tactical Communication Certification
- Working knowledge of security related computer programs
- Professional & Positive Outlook

**Job Types**: Full-time, Permanent

Pay: $26.13-$27.13 per hour

Expected hours: No less than 32 per week

**Benefits**:

- Dental care
- Extended health care
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Every Weekend
- Holidays
- Night shift

Supplemental pay types:

- Overtime pay

**Experience**:

- Security: 1 year (required)

Work Location: In person