Guest Service Agent

2 weeks ago

Toronto, Canada Executive Cosmopolitan Hotel Toronto Full time

We are currently looking for a few new team members

If you want to be a part of a fun and exciting team, enjoy meeting new people and most importantly love making a difference to our guests everyday, then you have what it takes to be an amazing **Guest Service Agent**

**Duties and Responsibilities**
- Providing excellent guest service to internal and external clients
- Assisting guests with arrival and departure (check-in / check-out)
- The ability to handle guest inquiries and concerns, always striving for 110% guest satisfaction
- Problem solving to determine a mutually beneficially resolution
- Providing Concierge and Front Desk support to ensure smooth operations
- Coordinating and multi-tasking job duties in a busy environment
- Offer guests information on the Hotel and the surrounding area
- Able to organize, prioritize and maintain focus on service details during high and low business volumes.
- Represent Executive Hotel Cosmopolitan as an ambassador of the brand in a professional manner
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Identify and correct unsafe work procedures or conditions and/or report them to management.
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Other duties as assigned

**Position Qualifications**
- 1-2 years front office experience preferred
- Customer service driven with a passion for providing exceptional service
- Excellent communications, interpersonal, time management and organizational skills
- Ability to function calmly in a stressful and high-pace environment
- Shows initiative and take ownership of challenges
- Adept at managing tasks and problem solving
- Working cooperatively in a team environment as well as independently
- Must be capable of lifting up to 30 pounds and performing light physical activity
- Must be able to stand and be active for a minimum of 8 hours per day
- Clear, concise and effective verbal and written communication skills
- Must be available days, evenings, weekends, and holidays (AM & PM shifts)
- Room Key (PMS System)
- Previous customer service experience mandatory
- Previous experience in a hotel preferred

**Job Type**: Part-time

Pay: $21.22 per hour

Expected hours: 24 - 32 per week

Schedule:

- 8 hour shift
- Evening shift
- Morning shift
- Overtime
- Weekends as needed

Work Location: In person

Application deadline: 2024-10-18
Expected start date: 2024-10-18

  • Guest Service Agent

    2 days ago

    Toronto, Canada Windsor Arms Hotel Full time

    **Description** We are seeking a friendly and customer-oriented professional to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for all guests, providing exceptional service and ensuring their stay is enjoyable and memorable. Your warm and welcoming attitude will set the tone for their visit, creating...

  • Guest Service Agent

    2 weeks ago

    Toronto, Canada The Broadview Hotel Full time

    A collection of heritage-driven, neighbourhood-centric hotels. Archive Hospitality Group began with a mission: Revitalize architectural landmarks as vibrant places that anchor and contribute to the community. We reimagine historic buildings deeply rooted in their location and welcome travelers and locals alike to share memorable experiences. From the people...

  • Guest Service Agent

    1 week ago

    Toronto, Canada 3G4 Archive Hospitality Full time

    A collection of heritage-driven, neighbourhood-centric hotels. Archive Hospitality Group began with a mission: Revitalize architectural landmarks as vibrant places that anchor and contribute to the community. We reimagine historic buildings deeply rooted in their location and welcome travelers and locals alike to share memorable experiences. From the people...

  • Guest Services Agent

    3 weeks ago

    Toronto, Canada CEM Resorts Full time

    We are currently seeking a passionate and customer-oriented individual to join our team as a Guest Services Agent at our Toronto location. As a Guest Services Agent, you will play a vital role in ensuring that our guests have a memorable and enjoyable stay. **Responsibilities**: - Guest Check-In and Check-Out: Greet guests upon arrival, assist with the...

  • Guest Service Agent

    2 weeks ago

    Toronto, Canada Town Inn Suites Full time

    **Guest Service Agent Job Description**: - Maintain the highest level of customer service at all times. - Anticipate and address guest needs and provide assistance as required. - Perform accurate check-in and check-out procedures. - Answer the phone in a timely and professional manner. - Make reservations over the phone and in person. - Post charges,...

  • Guest Services Agent

    2 weeks ago

    Toronto, Canada Silver Hotel Group Full time

    **Guest Services Agent** Pantages Hotel is currently looking for a full-time **Guest Services Agent**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members who are passionate...

  • Guest Services Agent

    3 weeks ago

    Toronto, Canada Silver Hotel Group Full time

    **Guest Services Agent** Pantages Hotel is currently looking for a **Guest Services Agent**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members who are passionate about their...

  • Guest Services Agent

    2 weeks ago

    Toronto, Canada Silver Hotel Group Full time

    **Guest Services Agent** The Pantages Hotel, located in vibrant downtown Toronto is currently looking for a **Guest Services Agent**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team...

  • Guest Services Agent

    2 weeks ago

    Toronto, Canada Silver Hotel Group Full time

    **Guest Services Agent** The Anndore House is currently looking for a **Guest Services Agent**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members who are passionate about...

  • Guest Service Agent/ Overnight Agent

    2 weeks ago

    Toronto, Canada Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Services Agent

    4 weeks ago

    Toronto, Canada Silver Hotel Group Full time

    **Guest Services Agent** We are currently looking for a **Guest Services Agent**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members who are passionate about their work and keep...

  • Guest Services Agent

    3 weeks ago

    Toronto, Canada Silver Hotel Group Full time

    **Guest Services Agent** We are currently looking for a **Guest Services Agent**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members who are passionate about their work and...

  • Guest Services Agent

    3 weeks ago

    Toronto, Canada Hotel Clique Full time

    **Guest Services Agent** **Are you a people person who is passionate about providing customer service that goes above and beyond expectations? If so, you may be the person we are looking for! We are searching for an innovative, creative, energetic person who is good at problem solving to work the customer service desk at our hotel. If this sounds like you...

  • Guest Service Agent

    2 weeks ago

    Toronto, Canada The Drake Full time

    Celebrating its 21st anniversary this year, The Drake is a growing Canadian hospitality brand focused on lifestyle hotels, food + drink and special events. We’re more than a place to sleep, eat + drink; we believe culture and community matter and are committed to an exceptional hospitality experience delivered in our signature style; one that is genuine,...

  • Guest Service Agent

    2 weeks ago

    Toronto, Canada The Drake Full time

    Celebrating its 20th anniversary this year, The Drake is a growing Canadian hospitality brand focused on lifestyle hotels, food + drink and special events. We’re more than a place to sleep, eat + drink; we believe culture and community matter and are committed to an exceptional hospitality experience delivered in our signature style; one that is genuine,...

  • Guest Service Agent

    2 weeks ago

    Toronto, Canada DoubleTree by Hilton Toronto Downtown Full time

    Job description **Position Overview**: DoubleTree by Hilton is a busy 490 rooms award winning hotel located in the heart of downtown Toronto near the City Hall. We strive to deliver great individualized and uncompromising service to every hotel guest that passes through our doors. We are currently looking for experienced Guest Service Agents with a service...

  • Guest Service Agent

    2 weeks ago

    Toronto, Canada DoubleTree by Hilton Toronto Downtown Full time

    Job description **Position Overview**: DoubleTree by Hilton is a busy 490 rooms award winning hotel located in the heart of downtown Toronto near the City Hall. We strive to deliver great individualized and uncompromising service to every hotel guest that passes through our doors. We are currently looking for experienced Guest Service Agents with a service...

  • Guest Service Agent

    2 weeks ago

    Toronto, Canada DoubleTree by Hilton Toronto Downtown Full time

    Job description **Position Overview**: DoubleTree by Hilton is a busy 490 rooms award winning hotel located in the heart of downtown Toronto near the City Hall. We strive to deliver great individualized and uncompromising service to every hotel guest that passes through our doors. We are currently looking for experienced Guest Service Agents with a service...

  • Guest Service Agent

    2 weeks ago

    Toronto, Canada Omni Hotels & Resorts Full time

    Overview / vue générale: **King Edward Hotel** With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 120 years. Located in the heart of downtown Toronto, this landmark hotel is just steps away from a wealth of diverse restaurants, tourist hotspots, and...

  • Guest Services Agent

    2 weeks ago

    Toronto, Canada Silver Hotel Group Full time

    The Anndore House is currently looking for a part-time **Guest Services Agent**! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service. **What We Offer** - Work with like-minded team members who are passionate about their work and keep...