Agent, Recovery

2 months ago

Mississauga, Canada Teranet Full time

Who We Are

Teranet is Canada’s leader in the delivery and transformation of statutory registry services with extensive expertise in land and commercial registries. We also market insightful property and data solutions, as well as practice management automation to thousands of customers in the real estate, financial services, government, utilities, and legal markets.

To learn more about who we are visit our website:
Connect. Grow. Thrive Together

About the Role

The Agent, Recovery role is to effectively manage and coordinate the supply chain and other vendors in the repossession and liquidation of assigned Creditor(s)’ moveable assets. Ensures Client requests are being appropriately facilitated and that services are being provided effectively and efficiently while meeting and exceeding our Client’s expectations and meeting the organization's financial and strategic goals.

What will you be doing:

- Provide value-based recommendations to our clients and ensure all client requests are appropriately handled with the highest degree of accuracy and professionalism.
- Manage and guide the creditor’s customer through the redemption process and process funds accordingly as per established guidelines

About You:

- Post-secondary education (Business degree/diploma preferred)
- Credit and Collection Degree/Certification is an asset
- 2-3 years’ experience in credit and collection background or financial services industry
- Excellent computer skills (Windows, Microsoft Word, Excel) including typing is mandatory.
- Superior phone skills with a professional demeanor. Preferably experience in de-escalation.
- Excellent negotiating skills.
- Good Understanding of PPSA rules, Reinstatement/Redemption rules, Bankruptcy and Insolvency Act, and regulatory requirements by the jurisdiction of the Recovery Process preferred.
- Highly developed analytical, decision-making, and investigative problem-solving skills.
- Excellent interpersonal and verbal and written communication skills.
- Ability to handle multiple tasks, deal with interruptions and prioritize work to meet SLAs and optimize results.
- Goal-oriented; ability to work in a metrics-driven position
- Ability to work in a fast-paced high pressure environment with mínimal supervision.
- Previous Repossession services experience including skip tracing is a strong asset

What We Offer
- Market-competitive pay structures
- Paid Vacation & Sick Leaves
- Maternity, Parental and/or Adoption Leave Top-Up Program
- 100% Employer-Paid Health Benefit Plan
- Retirement Savings Plans with Employer Matching Scheme
- Ongoing Financial Wellness Seminars
- Corporate Discounted Programs + Wellness Program
- Employee Assistance Program (EAP) for our employees and their families

Why Teranet

We may be a global innovator in electronic services and solutions who operate one of the most advanced and secure registration systems in the world, but we’re so much more than that
- Our Extraordinary People.
- Growth Opportunities.
- Our Work Environment.
- Company Culture & Core Values
- At Teranet, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and the communities in which we live and serve. If you require accommodation during the recruitment and selection process, please let us know and we will work with you to meet your needs._

Come As You Are. We Like You That Way

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