Bilingual Recovery Agent

2 months ago

Mississauga, Canada Cancap Group Inc Full time

**What your day and week could look like**

Reporting to the Senior Manager, Remarketing, a **Recovery Agent** plays an essential role in supporting customers through the repayment lifecycle of their financing account(s). This includes:

- Recovery Support and Relationship Management
- Assisting in follow up with Bailiffs and Auctions on accounts in inventory.
- Interacting with supplier network regarding any questions on accounts.
- Ensuring appropriate prioritization of our files.
- Ongoing stewardship of a dedicated segment of customer accounts.
- Achieving a high volume of communication and attempted communication attempts over a combination of inbound and outbound phone calls.
- Quickly handling day to day issues such as process, file escalations, customer complaints, billing, and others as they arise.
- Consulting with senior team members to determine trends, issues, concerns, and wins.
- Providing daily, weekly, bi-weekly, monthly updates on progress and status of accounts, i.e., number of accounts received, closed, seized, sold.
- Reviewing all invoices to ensure all match existing agreement and follow up on any discrepancies prior to submitting approval for payment.
- General
- Reviewing existing processes and make recommendations where possible to improve efficiency and speed.

**What you bring**
- Bilingualism (French and English)
- Two+ years collections experience in consumer lending environment (banking/financial services).
- Intermediate user skills with Excel, Word, and Outlook
- Fluent ability to write and speak business information to customers
- Ability to juggle competing priorities with a sense of urgency
- Proven organizational skills with attention to detail with an ability to pick out inconsistencies
- Outstanding ability to build rapport with customers over the telephone
- Upbeat and results-oriented team contributions
- Confidence with problem-solving, negotiating, and common-sense decision making
- Analysis and logic with the ability to weigh risks
- Commitment to providing ‘Raving Fan’ customer service
- Experience in Auto Financing or Asset Recovery is an asset
- Motivation and drive towards continuous learning and growth within your role and the company

**What you can expect from us**

Our Employee Experience is aimed at supporting and inspiring our talented team through:

- A passionate team dedicated to the support and empowerment of others
- An environment where innovative thinking is encouraged
- Health and dental coverage for you and your family
- Time off to re-energize with a starting vacation entitlement of 15 days/year as well as personal days

**Additional Information**
- To be considered for employment you will need to successfully pass a criminal background check and a validation of your work experience.

**Next Steps**

**Diversity and Inclusion**

CanCap Management Inc. is an equal opportunity employer and values diversity. We are committed to building and evolving a team reflecting a variety of backgrounds, perspectives, and skills.

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$52,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Weekends as needed

Ability to commute/relocate:

- Mississauga, ON L4W 5L6: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Recovery: 2 years (preferred)
- Customer service: 2 years (preferred)

Work Location: Hybrid remote in Mississauga, ON L4W 5L6

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