Repayment Services/bad Dept Recovery Agent

3 weeks ago

Mississauga, Canada Cancap Group Inc Full time

AutoCapital Canada Inc. is part of privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customer

service, default management and post charge-off recoveries. AutoCapital Canada works with Automobile Dealer Partners to help clients finance the purchase of new and used vehicles.

When it comes to our customers, partners, and each other, we are always motivated by doing the “right thing”. We are always looking to find the best people and the right methods that allow us to meet this goal and look to the future for growth.

**What your day and week could look like**

Aligned with the Repayment Servicing Team, a Bad Debt Recovery Specialist plays an essential role by establishing achievable repayment resolutions with customers to maximize the recovery of outstanding debts once they have charged off. Responsibilities include:

- Reviewing customer accounts to determine the appropriate course of action for current and future debt recovery.
- Investigating and resolving discrepancies in payments and identifying reasons for non-payment
- Documenting all communication with customers and maintaining accurate records of collection efforts.
- Collaborating with other departments, such as customer service, legal or repossessions to resolve outstanding debt issues.
- Exercising proven strategies to minimize bad debt losses and maximize recovery rates.
- Adhering to all relevant laws and regulations governing debt collection practices.
- Providing regular updates to management on the status of defaulted accounts
- Assisting in the development and implementation of policies and procedures related to debt recovery.

**What you bring**:

- A passion to accept challenges and appreciate achieving our Team goals.
- An ability to communicate effectively both verbally and in writing with effective listening.
- A detail-oriented personality with strong organizational skills.
- Maturity and self-motivation; you set goals and establish a workplan to achieve those goals.
- You like people You want to achieve success both personally and help the Team.
- Collections experience in a consumer lending environment (banking/financial services/auto lending) an asset.
- Satisfaction in achieving a high degree of accuracy within a fast-paced environment.
- Knowledge of Shaw Collections System is an asset.
- Proficiency with lending software and Microsoft tools - Intermediate to advanced user experience with Excel, Word, and Outlook

**What you can expect from us**

Our Employee Experience is aimed at supporting and inspiring our talented team through:

- A passionate team dedicated to the support and empowerment of others
- An environment where creative, innovative thinking is encouraged
- Health and dental coverage for you and your family
- Time off to re-energize with a starting vacation entitlement of 15 days/year as well as personal days

Additional Information
- **Shifts for this role will may include the hours of 9:00am to 9:00pm, Monday to Saturday**
- Hybrid work schedule - two days in-office at our Mississauga location, if residing in the area
- To be considered for employment you will need to successfully pass a criminal background check, and validation of your work experience.

**Next Steps**

**Diversity and Inclusion**

AutoCapital Canada is an equal opportunity employers and value diversity. We are committed to building and evolving a team reflecting a variety of backgrounds, perspectives, and skills.

**Benefits**:

- Dental care
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Overtime pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Debt Collection: 2 years (preferred)

Ability to Commute:

- Mississauga, ON L4W 5L6 (required)

Work Location: Hybrid remote in Mississauga, ON L4W 5L6

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