Outbound Customer Service and Collections

6 months ago


Toronto, Canada SinglePoint Group International Full time

At SinglePoint, we stand as industry leaders in customer life cycle management, excelling in attracting, retaining, and delivering unparalleled customer experiences. Join our team to redefine accounts receivable management and assume a pivotal role in shaping the future of customer-centric solutions.

We are seeking dedicated and customer-focused **Outbound **Customer Service and Collections Representatives** to join our team. As a **Outbound **Customer Service and Collections Representative**, your primary mission is to monitor customer accounts, provide customer service regarding collection issues, and resolve client discrepancies.

**Job Details**:
This permanent full-time opportunity requires availability any five (5) days a week within operating business hours:

- Monday-Friday: 8:00am to 8:00pm EDT
- Saturday: 9:00am to 1:00pm EDT

**Responsibilities**:

- Recover funds on past due accounts and negotiate payment arrangements
- Maintain positive customer relationships for increased retention
- Resolve disputes and complaints with exceptional customer service
- Accurately update and manage customer records in the billing system
- Contribute to departmental objectives for recovery, call quality, and productivity
- Collaborate across departments and demonstrate problem-solving skills

**What We Offer**:

- Seamless hybrid work experience - Onsite training integrated with a flexible hybrid work model
- Tier wage model based on tenure
- Monthly contests with cash and prizes
- Benefits/Health Care Spending Account
- Perkopolis Discount Program
- Career and Leadership Development
- Comprehensive training and continuous development

**Qualifications**:

- Minimum 1-year collections or call center experience
- Excellent communication, negotiation, and computer skills
- Responsive and adaptable to change
- Strong time management and organizational skills
- Must be flexible to work in a hybrid environment

**Compensation**:
Starting wage:

- $16.55- After 6 months:
$17.00

We are an equal opportunity employer. Accommodations are available upon request at any point in the selection process. #2



  • Toronto, Canada SinglePoint Group International Full time

    At SinglePoint, we stand as industry leaders in customer life cycle management, excelling in attracting, retaining, and delivering unparalleled customer experiences. Join our team to redefine accounts receivable management and assume a pivotal role in shaping the future of customer-centric solutions. We are seeking dedicated and customer-focused...


  • Toronto, Ontario, Canada NCRI Inc. Full time

    NCRI Inc. Career OpportunityWe are seeking a highly motivated and dedicated Customer Service Advocate for Outbound Collections to join our dynamic team.About the RoleThe ideal candidate will be responsible for communicating with customers regarding outstanding amounts, establishing professional relationships, and negotiating payment arrangements to resolve...


  • Toronto, Canada SinglePoint Group International Full time

    At SinglePoint, we stand as industry leaders in customer life cycle management, excelling in attracting, retaining, and delivering unparalleled customer experiences. Join our team to redefine accounts receivable management and assume a pivotal role in shaping the future of customer-centric solutions. We are seeking dedicated and customer-focused **Customer...


  • Toronto, Canada SinglePoint Group International Full time

    At SinglePoint, we stand as industry leaders in customer life cycle management, excelling in attracting, retaining, and delivering unparalleled customer experiences. Join our team to redefine accounts receivable management and assume a pivotal role in shaping the future of customer-centric solutions. We are seeking dedicated and customer-focused **Customer...


  • Toronto, Canada SinglePoint Group International Full time

    At SinglePoint, we stand as industry leaders in customer life cycle management, excelling in attracting, retaining, and delivering unparalleled customer experiences. Join our team to redefine accounts receivable management and assume a pivotal role in shaping the future of customer-centric solutions. We are seeking dedicated and customer-focused **Customer...


  • Toronto, Canada SinlgePoint Group International Full time

    The Financial Customer Service Representatives at SinglePoint are dedicated professionals who exemplify professionalism, responsibility, and goal-orientedness. Our Financial Customer Service and Collection Representatives handle inbound and outbound customer interactions while maintaining a strong focus on providing exceptional customer service, sensitivity,...


  • Toronto, ON, Canada HRConnects Full time

    Bilingual ( FR/EN) Are you Bilingual in English and French? Do have collections and customer service experience? Are you looking for an exciting opportunity that offers competitive pay and a supportive, fun environment? If so, we would love to hear from you! We are hiring for Collections agent to join our client’s growing team. Start Date : January...


  • Toronto, ON, Canada HRConnects Full time

    Bilingual ( FR/EN) Are you Bilingual in English and French? Do have collections and customer service experience? Are you looking for an exciting opportunity that offers competitive pay and a supportive, fun environment? If so, we would love to hear from you! We are hiring for Collections agent to join our client’s growing team. Start Date : January...


  • Toronto, Canada SinlgePoint Group International Full time

    The Financial Customer Service Representatives at SinglePoint are dedicated professionals who exemplify professionalism, responsibility, and goal-orientedness. Our Financial Customer Service Representatives handle inbound and outbound customer interactions while maintaining a strong focus on providing exceptional customer service, sensitivity, and urgency....


  • Toronto, Ontario, Canada Scotiabank Full time

    Job OverviewWe are seeking a highly skilled Customer Service and Collection Specialist to join our team at Scotiabank. As a key member of our collection department, you will be responsible for maximizing the collection of overdue payments from customers while minimizing collection costs and loan losses.About the RoleThe successful candidate will conduct...


  • Toronto, Canada SinlgePoint Group International Full time

    The Financial Customer Service Representatives at SinglePoint are dedicated professionals who exemplify professionalism, responsibility, and goal-orientedness. Our Financial Customer Service Representatives handle inbound and outbound customer interactions while maintaining a strong focus on providing exceptional customer service, sensitivity, and urgency....


  • Toronto, Canada SinlgePoint Group International Full time

    The Financial Customer Service Representatives at SinglePoint are dedicated professionals who exemplify professionalism, responsibility, and goal-orientedness. Our Financial Customer Service Representatives handle inbound and outbound customer interactions while maintaining a strong focus on providing exceptional customer service, sensitivity, and urgency....

  • Collection Agent

    6 months ago


    Toronto, Canada ACTION COLLECTIONS AND RECEIVABLES MANAGEMENT Full time

    Action Collections & Receivables Management is one of the fastest growing collection agencies in Canada. Due to our ongoing success and growth we are in the process of expanding our Collection call center in **North York, Ontario.** We are conveniently located and provide collection services to a broad range of Canadian corporations. Our clients include...


  • Toronto, Canada Action Collections and Receivables Management Full time

    Action Collections & Receivables Management is one of the fastest growing collection agencies in Canada. Due to our ongoing success and growth we are in the process of expanding our Collection call center in **Toronto, Ontario** We are conveniently located and provide collection services to a broad range of Canadian corporations. Our clients include many of...

  • Collection Manager

    2 months ago


    Toronto, Canada ACTION COLLECTIONS AND RECEIVABLES MANAGEMENT Full time

    Third Party Collection Manager/Supervisor Action Collections and Receivables Management - North York, On Job Purpose: To oversee the operations of the collection floor, including but not limited to ensuring targets are set and hit, ensuring compliance with all laws and regulations and corporate standards, policies and procedures. **Duties**: - Hiring,...


  • Toronto, Canada MCAP Full time

    **Inbound Customer Service - Early Collections** **MCAP at a Glance** Joining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success! At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive...


  • Toronto, Canada Fig Full time

    About FigFig is an innovative digital lender dedicated to simplifying the borrowing process for people across Canada. With a user-friendly online platform, loan applications and approvals can be finished in just a few minutes, making the lending experience more efficient and accessible for Canadians.Supported by the reputable Fairstone Bank, Fig is in a...


  • Toronto, Canada Action Collections and Receivables Management Full time

    Job description Action Collections & Receivables Management is one of the fastest growing collection agencies in Canada. Due to our ongoing success and growth we are in the process of expanding our Collection call center in Toronto, Ontario. We are conveniently located at Steeles Ave and Victoria Park and currently provide collection services to a broad...

  • Logistics Coordinator

    6 months ago


    Toronto, Canada Knix Full time

    Knix is a direct to consumer intimate apparel brand that is re-inventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest growing companies in Canada and globally recognized as an innovator within the apparel...


  • Toronto, Ontario, Canada Equitable Bank Full time

    Key ResponsibilitiesReview and monitor assigned accounts and all applicable collection reports in accordance with debt collection practices and privacy regulations.Handle all outbound and inbound collection calls within stipulated timelines in a professional manner.Respond to all electronic correspondence within set timelines.Establish and record reason for...